Valerie Knapp_dpp5c6 Expert

Hi @Berényi Barnabás Vilmos , welcome to the Atlassian Community and thanks for your post. I would open a ticket to the vendor about this as it sounds like a bug or something they need to intervene to help you…

Hi @nbabin , welcome to the Atlassian Community and thanks for your question. Please refer to the product documentation here on how to achieve this - https://help.tempo.io/structure-dc/latest/wiki-markup-in-formula-columns . If you are still having trouble, I always recommend to open a ticket to the vendor, who are best…

Hi @jeff_trotman , thanks for your post. When you say this rule isn't working, what do you see in the audit log? Is the rule not being triggered? or is the email not being sent? For another post about this type of automation, we suggested to the OP to add a log action here after the IF / ELSE condition so you can see in…

Hi @Mike Taute , welcome to the Atlassian Community and thanks for your post. I will tag the Atlassian Support into this question and hopefully they will be able to help you. Best wishes

Hi @Valerie_wee , welcome to the Atlassian Community and thanks for your post. The favicon is a global configuration so changing it in Jira should also update it in Jira Service Management. Have you tried in different browsers, incognito, etc?…

Hi @Miriam Grühn , welcome to the Atlassian Community and thanks for your question. Generally speaking, you can only have one opening status for a workflow. You can set conditions to allow for only certain people / groups / project told to create. Then, you could also have further conditions to limit who can transition…

Hi @Johanna Malchow , welcome to the Atlassian Community and thanks for your question. Are you working in a team-managed or a company-managed project? Could you share an anonymised screen of an example issue so we can see what you mean? Best wishes

Hi @Jeff Brazzolotto , welcome to the Atlassian Community and thanks for your post. Please open a support ticket to the vendor, who should be able to help https://marketplace.atlassian.com/apps/1211768/wbs-gantt-chart-for-jira-enterprise-project-management?hosting=cloud&tab=support . Best wishes

Hi @Ellen Gruebbeling , thanks for your post and for all the detail. I would open a ticket to Atlassian to have them take a look at this. They are the best ones to be about to see the individual Atlassian ID"s / accounts and what's going on https://support.atlassian.com/contact/#/ Best wishes

Hi @Tom Gorman , thanks for your post. Would it be possible / feasible to copy the Epic Category into the Story? Here, for example, I'm using the Issue Statistics gadget on the filter for the project Mobile Dev. I have configured it so that the issues are filtered by the Patent, where you can see the breakdown as a…

Hi @Débora Fernanda Horn Goncalves , welcome to the Atlassian Community and thanks for your post. Where are you located geographically? There is active maintenance in Singapore and Northern California https://jira-service-management.status.atlassian.com/ If that isn't it and the problem is still persisting, I would open a…

Hi @Tim Lee , welcome to the Atlassian Community and thanks for your question. Yes, it's possible to have a workflow like this. I have an example in a customer instance where they have an extra verification subprocess. So here, you can see the issue is opened, then you can have a flag custom field to say, 'verification…

Hi @Gyllchrist AGO , apologies for the blast from the past, did this ever get resolved for you? If so, could you accept one of the answers if they helped you? Cheers

Hi @Carlos Andres Lopez Ayala , thanks for clarifying. I will tag the Atlassian support into this post because I don't know what to advise. They will reply here directly.

Hi @Tal_Sofir , thanks for your post. Do you have an Atlassian Solution Partner helping you with this migration? The reason I ask is because we can leverage more support from Atlassian for you by opening a ticket dedicated to the migration and working with specialists in migration from Atlassian. If you haven't already, I…

Hi @Jacob Novak , welcome to the Atlassian Community and thanks for your question. If I've understood correctly what you want to achieve, I think this should help you https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ Can you please check out this documentation and…

Hi @Opher Lichter , welcome to the Atlassian Community and thanks for your question. Please refer to this page, which explains how to share badges you've earned on LinkedIn or in your email signature, for example https://university.atlassian.com/student/page/850533-share-your-atlassian-credentials Best wishes

Hi @Carlos Andres Lopez Ayala , welcome to the Atlassian Community and thanks for your post. Are you saying you don't get any results with a JQL query with the change of the definition? Can you show us what you mean? You can anonymise any sensitive information. Best wishes

Hi @Geovana Crema , welcome to the Atlassian Community and thanks for your post. You can write a filter query with one Epic in it, or where that Epic is the parent of other issues and then you would just put that filter as the source for the dashboard gadget. Is that what you mean? Best wishes

Someone from Atlassian also just posted this article, which might be helpful https://community.atlassian.com/forums/Atlassian-Account-articles/The-Ultimate-Guide-Updating-Your-Users-Email-Domain/ba-p/2985697 

Hi @Vijay Kenjale , welcome to the Atlassian Community and thanks for your post. What are you trying to achieve? You need to have the time logged by resource, from more projects, or you want to see how much time has been consumed for each project, by different resources? Do you have an example of something you are working…

Hi sap-servicecenter@banst-pt.de , welcome to the Atlassian Community and thanks for your question. The number of users for any app is linked to the tier / number of Jira licenses. It won't be possible, therefore, for you to buy Xray for 250 users if you have a 500 user Jira license. Best wishes

Hi @Sasindu Liyanaarachchi , welcome to the Atlassian Community and thanks for your post. Please can you expain more what you are trying to achieve? You want to indicate at the level of work item / task the duration it should take to do what? Please can you explain why you can't or would prefer not to use the standard…

Hi @Pran mohan kumar , welcome to the Atlassian Community and thanks for your question. Please can you post some anonymised screens of what is happening? It could be that you can create rules but you don't have the permission in the project to effect the actions of the rule, for example, so you might need to have the rule…

Hi @jacob cheng , thanks for your post. Please can you share some more information? Are you getting any errors in the audit log? What is happening when you test this? We have a similar automation in a customer instance and we put, after the trigger, this action which allows for the alignment between the child / parent…

Hi @David Kernaghan , thanks for your post. I am tagging the Atlassian support into this for you, seeing as no one has replied yet and I am also not sure. They will reach out to you here directly. Best wishes

Hi @James Bauer , welcome to the Atlassian Community and thanks for your post. Please refer to this other post - https://community.atlassian.com/forums/Confluence-questions/Need-current-SOC-II-Type-2-report-that-covers-Confluence-Cloud/qaq-p/2543506 . I think you might need to open a support ticket to get this information…

Hi @Anthony DUARTE , welcome to the Atlassian Community and thanks for your post. Is there something we can help you with or did you mean to delete this? Best wishes

Hi @Michael Ruhdorfer , thanks for your post. It should be possible in a company-managed Jira Service Management project to switch on the feature for boards here To be clear, this would allow you to show tickets in a board but only to agents. Your customers will still manage their tickets in the portal. Is this what you…

Hi @Maya Chami , welcome to the Atlassian Community and thanks for your post. Let me escalate this to the Atlassian support, who should be able to help. They will reach out to you here in the post. Best wishes