Valerie Knapp_dpp5c6 Expert

Hi @Sreenivasulu Kavuri , thanks for your question. I have understood you want to send reminder notifications for tasks in Confluence cloud, not Jira. If you go to the Space where you want to send the reminders and then Automation, there is this rule already in the Automation library which you could try- I hope this helps.…

Hi @Akarsh S , welcome to the community and thanks for your question. What is shown on the Sprint board is controlled by the filter you set so you could have two different boards with different filter results. I think the best case, however, is to keep everyone in the same board, if you can, to avoid the scenario where…

Hi @Büşra Öztürk , in the Issue Layout section of the project, you should have some settings like this where you can drag and drop the fields you want to use in different issue types - I hope this helps. Cheers

Hi @Ayush Lawania , thanks for the screenshot. I was just investigating this in my test instance. If you create this rule, instead, as a global automation, you have the option to create directly on the transition a service request, like this, where you can then specify to copy any and all fields from the original issue…

Hi @Ayush Lawania , thanks for your reply. Please can you put a screenshot of the rule in here? Without seeing your work, it is hard to suggest how to improve it. Cheers

Hi @Douha Mhanna , welcome to the community and thanks for your question. There is an app you can install in the Jira server, the Jira Cloud Migration Assistant, that should guide you through the process for how to move to the cloud. Jira Cloud Migration Assistant | Atlassian Marketplace However, I think this is generally…

Hi @Antonio Burgos Vieyra , you can use a filter subscription to automatically send the results of an issue query at a defined interval. You can't use sprint dates but if your sprints are 2 weeks, you could program the subscription to send every two weeks. Here are some articles explaining how to get started - JQL: Using…

Hi @Tomas Young , thanks for your question. If you don't need it, the little red dots are an indicator for how long the card has been in a column. I think this is the only thing you have control over, in terms of what is shown on the card. If you go into the board settings and then 'card layout', you can try switching off…

Hi @Büşra Öztürk , welcome to the community and thanks for your question. The original and remaining estimate are Jira issue fields so you would just need to add them to the screens for the issues you have in the scope of your box, so in the project, or the JQL query. Please write more here if I haven't understood your…

Hi @Nestor Luján Valiente , thanks for your question. Please can you show an example? In the form for the request types, you should have the option to make some fields hidden with a preset value, but I am not sure about calculations. If you can provide an anonymised screenshot, maybe I can understand better what you are…

Hi @Jack Yang , thanks for your question. You should be able to do this with the smart values. I have something similar that is setting the Approver with a value from Assets like this, where issue is the Jira issue, then application is the Assets custom field and the Support Members are an attribute of the Assets object of…

Hi @David Pleşu , thanks for your question. Have you considered opening a MOVE ticket with Atlassian? Atlassian Support I would just paste this question into the ticket to ask their advice. Even as partners supporting migrations, we are encouraged to open up a ticket with Altassian so they can be on call with support. It…

Hi @Francesca Hart , thanks for your reply. Have you tried out the forms at all in JSM? I was checking some of the templates and they have some worked examples for how to implement things like conditions based on the different responses provided to questions. Otherwise, I had a customer that wanted to set up custom fields…

Hi @Sebastian Seidel , thanks for your reply. It is a little different in Jira Work Management projects but you can chose to see the Workflow for the different issue types in this way - And then once you have toggled to the workflow, you should be able to create issues from the board. Hope this helps Cheers

Hi @Sebastian Seidel , welcome to the community and thanks for your question. If you use the blue 'Create' button in the system menu, you should manage. The issue is that you need to update the kanban board columns to add the new statuses present in your workflow. In the board, if you go, to the right and click on the 3…

Hi @Francesca Hart , thanks for your question. Please can you explain what you would like to achieve with this configuration? You could have the Access custom fields set up in such a way to allow for a multiple selection, but I am not clear then what you would like to do with this information when you have it. Please can…

Hi @Siavash Shahidi , welcome to the community and thanks for your question. Please click on the link to 'Raise a support request' and then someone in your organization should be able to help you. Cheers

Hi @Nikki Zavadska _Appfire_ , thanks for this. I couldn't agree more about the communication. It is so easy when many of us work remotely to become out of sync about everything but importantly about goals, priorities and of course well-being. Communication is key, all the time.

Hi @Nick , welcome to the community and thanks for your question. It sounds like an automation rule in the project which is the scope for your BigPicture box might help. So, you can do something like, when all of sub-tasks in an issue are complete, to transition also the parent to Done. This way, you could keep the parent…

Hi @SITHARA , you can customize the workflow in a team-managed project, you just can't use a shared one. So, you can either re-create the project as a company-managed or just set up the workflow to be the same as the one you wanted to use.

Hi @[deleted] , welcome to the community and thanks for your question. In my experience, there isn't much you can do in terms of connecting different apps together, for example like scripting something in ScriptRunner for BigPicture, but the best people to ask would be the provider. You can contact them here -BigPicture -…

I don't know if I have only one favourite food but I do LOVE pizza!

Hi @SITHARA , welcome to the community and thanks for your question. It sounds like your newly created project is a team-managed project. You can only use global / shared workflows in company-managed projects. Please can you confirm? Cheers

You're very welcome :)

Hi @Jekaterina , thanks for your reply. You need to have the Jira product admin permissions to modify these settings. Whether a field is required or not is controlled by the field configuration, which you can see here in the project settings - To change it, or create a new field configuration where System isn't required…

Hi @Jekaterina , it sounds like someone changed the settings for the Epics to make the System field required. Please contact your Jira instance adminstrator, who should be able to help you get this cleared up, or at least explain why the change was made.

Hi @Jekaterina , welcome to the community and thanks for your question. In this case, the message 'System is required' refers to a required field in the Epic issue. Please can you check the screen, fill in a value and try to see if you are able to create an Epic? Please reply to this thread if you have more questions.…

HI @Ayush Lawania , as @John Funk says, I was trying to suggest a workaround for what you are asking where you could clone a ticket from one project, at a certain transition, into another project, copying / populating the data already collected in the JSM ticket. 

Hi @Ayush Lawania , thanks for your question. Please take a look at the Automation library. Here is a rule I think could help you get started - Jira automation template library | Atlassian You would want, instead of a manual trigger, for the rule to be triggered on a transition, but otherwise the structure is already there…

Hi @Anjana V K , thanks for your question. You can have different screens for different actions. So, you can have a create screen which just has the Summary on it and then another edit screen which has all your custom fields, for example. If you read the documentation here, it should explain how to create the different…