Valerie Knapp_dpp5c6 Expert

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Hi @Margarita_Papadaki , welcome to the community and thanks for your question. The view of the columns you can see in a list of issues from a Jira Software project is customizable. If you click on Filters, then Advanced issue search, you should get a view like this. You can then, on the right where I have highlighted the…

Hi @nasiruddin.nordin , welcome to the community and thanks for your question. I would suggest you check the Automation library. Here is a rule I think could help you - Jira automation template library | Atlassian Basically, you will need a rule that has multiple projects in its scope, so you will either need to have…

Hi @Kati Samson , thanks for your question. It depends on what you want to do with the dates. To see more dates in Story type issues, you can create custom fields and add them to the relevant screens. If you want, for example, that some Automation sets the dates based on some other action / relationship / dependency, this…

Hi @Benjamin Novak , thanks for your question. Have you thought of / tried a filter subscription? This sounds like what you are looking for. If you write a filter query with something like, assignee = currentUser(), and then, once you have saved it, go into the Details section and click on, under Subscriptions, 'New…

Hi @Ulrich Kone , thanks for your question. Have you verified that there are issues that match this criteria? The green tick is indicating that the query is written correctly so I would check the issues first. 

Hi docsteam@fiorano , thanks for your question. For this, I think you need the assistance of the Atlassian Migration Team. Please can you open a MOVE ticket with them? Atlassian Support

Ciao @Monica Panozzo , grazie per la tua domanda. Secondo me, tutta la funzionalità dei forms è molto più matura e realizzata in JSM. Non ho capito però perché volete aprire ticket in entrambi progetti. é comunque possibile avere diversi tipologie di progetti in JSM, per cui si potrebbe avere 2 progetti JSM, uno per…

Hi @[deleted] , welcome to the community and thanks for your question. Please can you provide a screenshot to show what you are seeing? I don't understand from your question where you are looking in Jira versus what you are expecting. Thanks

Hi @shivani shirguppi , please check the automation libary - Jira automation template library | Atlassian There are some automation triggers for when an SLA is breached or about to breach, where you can then send an email or a slack message. Cheers

Hi @shivani shirguppi , thanks for your question. Please can you share more about how this should work in your implementation? Do you have some automation rules that should send an email? If so, please can you check the audit logs for these? Cheers

Hi @James Fama , it probably depends on the partner. Most of them have websites or some way to contact them so you could just ask what they typically do.

Hi @Adriana Ramirez , thanks for your question. You can configure a custom calendar in the SLA section of the Jira Service Management project. From the project settings menu, SLAs, if you click on the calendar icon, this will allow you to create or modify an existing calendar, for example to add holiday dates. Then, you…

Hi @Afrin Dobani , welcome to the community and thanks for your question. You can get to the list of all boards like this - Then, from the list, if you click on the three dots, you can copy, move or delete them, depending on your permissions in the instance. Hope this helps! Cheers

Hi @James Fama , thanks for your question. This is typically something you would contact an Atlassian Partner to do - Atlassian Partner Directory more than Atlassian. If you use the directory to look, they don't actually have Jira Product Discovery in the list, but if you choose Cloud and Jira, you can find someone who is…

Hi @Tan Han Seen , welcome to the community and thanks for your question. The forms in Jira Work Management seem to be set up in such a way that they collect feedback from people who are working in that project or context. If you want to collect feedback from other teams, this sounds more like the use case for something…

Hi @kanae_sagari , thanks for your response. As we explained, this error is the result of the person trying to view the ticket, not having permission to see the project. Please check the permission scheme of the project. Cheers

Hi @kanae_sagari , welcome to the community and thanks for your question. If you look in the address bar, there is written at the end - permissionViolation = true It looks like this person doesn't have permission to view this project. Please can you review their access to the project you want them to approve an issue in?…

Hi @Noon Odds , thanks for your question. It looks like you are using an app for this testing. Have you tried contacting the vendor for support with this? If you think there is not a problem with the Task in Jira, reach out to the testing app and see if they can help, or if you are anyway on their Atlassian Marketplace…

Hi @Ivan Andrieiev , thanks for your question. You can block the transition of an issue if the child issues aren't done, but only for Sub-tasks. Like @John Funk said, if you wanted to block the Epic closing from the status of Stories or other issue types, you will need an app. Cheers

Hi @mayurpandya1993 , thanks for your question. You can create a project which shares the same configuration settings as another project like this - But there isn't a nice way to clone all of the project data, like the issues. You would have to do this separately in the Advanced Issue Search and then bulk clone into the…

Hi @Jimmy Trivedi , thanks for your question. I think you are referring to the difference between the list and detail view. You can change this with the 'burger' button here - Hope this helps! Cheers

Hi @Muhammad Moazzam Hassan , thanks for your question. I would recommend to only use the practice questions provided by Atlassian. I know there are exam dumps and all sorts available on the internet, but the only place with the questions written in the same way, with the correct answers available, is the Atlassian site.…

Hi @Rochelle Marie , thanks for your question. If I have understood correctly, you are saying someone who opens tickets and therefore is the reporter, here in the customer settings and therefore in the ticket shows the incorrect name? I think you will need the user who created the account to make this change. If I go to…

Cool, I am glad you figured it out

Hi @靳光光 , for me, this works - Please can you check that the workflow is setting the resolution when you transition into a Done status? There should be a post function for this like here - It could be that the workflow isn't setting the resolution and so there isn't a resolution or resolution date to show - Cheers

Hi @靳光光 , thanks for your question. There are these - Find the smart value for a field | Cloud automation Cloud | Atlassian Support Smart values in Jira automation | Cloud automation Cloud | Atlassian Support Hope this helps. Cheers

Hi @靳光光 , please can you share what you tried? I think if you put, {{issue.resolutiondate}} it should work, the end part is only trying to make the date more readable.

I honestly don't remember what the commercial was for, but back when I was at university so like 2002 / 2003, there was some kind commerical where one person slammed a fist onto a jelly donut and the filling squirted across the table into someone else's mouth. My friend and I were so *CONVINCED* this would work, we went to…

Hi @靳光光 , thanks for your question. You can find some help for the date smart values here - Examples of using smart values with dates | Cloud automation Cloud | Atlassian Support Cheers