Valerie Knapp_dpp5c6 Expert

Hi @Alona Pikovski , thanks for your question. If you don't have access to the admin settings for the Jira site, I think you will have to open a ticket with Atlassian to ask them to confirm who your billing and technical contacts are for the Jira instance. Atlassian Support

Hi @Alona Pikovski , thanks for your question. If you have access to the admin.atlassian.com section of your Jira site, you can check who the admins are in the user group, site-admins. Alternatively, the jira admins are in a group called jira-admins-(name of site). I hope this helps, but if not, please write back and…

Hi @Tom Wong , thanks for your question and welcome to the community! If I have understood correctly your question, you are asking whether to create more projects, or to have one project with lots components inside to compartmentalize the work. Typically, you would only create new projects in Jira if there is a reason to…

Hi @Michael Aglas , thanks for your question and I am sorry about your situation. The first thing I would check is who has permission to create and delete boxes. The simplest thing obviously is to ask the people who have this access who did it. Then / at the same time, I would reach out to the vendor to ask for help. Home…

Hi @SuniRam S , thanks for your question. This typically means you are missing a global permisison. If you go, in the system settings, and in the global permissions, you are probably missing the 'browse users and groups permission' Please try giving yourself this permission and give us your feedback if this resolves the…

Hi @Breanna Newman , yes, I think @Marc -Devoteam- was trying to explain that when you delete the Epic, you don't delete the other issues, just their relationship to the original Epic. Unless you bulk deleted everything, the underlying tasks and so on should still be around, they just might not be visible in the board,…

Hi @Breanna Newman , welcome to the community and thanks for your question. You should be able to see a list of all of the issues in the project from this button here, 'Issues' This should open a new screen with a list of filters on the left, to check for all of the issues, click on the filter, 'All Issues' If you are in a…

Hi @help , please open a support ticket for this - Atlassian Support Thanks and good luck

Hi @Thomas Malmberg , welcome to the community and thanks for your question! I have understood you want to set up a custom project structure. There are different ways of doing this. You can have different Issue Types which have an inherent hierarchy. So, for example, you could have a standard issue type called 'Department'…

Hi @Orly Sharon , are you referring to this button? Enhanced Jira Software backlog and board (atlassian.com) If so, my advice would be to switch this off if you don't have the view you want to see. You can try to search the documentation of Atlassian (I just did without much success) or open a bug ticket with them if you…

Hi @Orly Sharon , I don't manage to replicate the situation you are in. Please can you confirm whether this is a team-managed or a company-managed project? Thanks

Hi @Orly Sharon , thanks for your reply. Yes, you should be able to add a screenshot here in the menu, if you click on this square that is meant to look like a painting I think - You can then upload something from your clipboard, like this and then click on 'Insert' to add the image. If you can share what you are seeing,…

Hi @Mohamed Saad Taha , thanks for your comment. It is not possible to know who deleted an issue because once it's gone, it's gone, with all of the history.

Hi @Mohamed Saad Taha , thanks for your question. As you will see in the related content, it is unfortunately not easily possible to recover deleted issues. Solved: Recover deleted issues (atlassian.com) The audit log is to track changes at the system level, so the creation / deletion of projects, more than at the…

Hi @Orly Sharon , thanks for your question and welcome to the comunity! I have understood from your question that you cannot transition a Story to the Done status, as in, you do not see the button. Can you confirm that the Story meets the criteria to go in Done? Are any child issues in the correct state to permit this?

Hi @Bhadram Neo , thanks for your question and welcome to the community. I would suggest you to take a look at the Automation library to help you with this. Jira automation template library | Atlassian You should be able to identify the trigger and specify a condition of the ticket being resolved by the customer and then…

Hi @Durga Solse , thanks for your question. There are certain fields that are required in order for you to create an issue in Jira, such as the issue type and typically the Summary. You can also make other fields required, using the field configuration scheme. Here, you can see it is possible to make some additional fields…

Hi @[deleted] , you can also have watchers also in Confluence, but not custom fields. Cheers

Hi @[deleted] , welcome to the community and thanks for your question. It depends a little on what you want to achieve. My suggestion would be to add the stakeholders as watchers of the issues, which basically is like adding them as followers. Then, you can have them in the notification scheme so they can follow the…

Hi @Soraia Luís , thanks for your question. Would it work to search by the status instead? You could search by project where the status is Backlog. Here, anyway, you should try with OR Project in (XPTO) and Sprint is EMPTY OR Sprint not in openSprints() because you want to check where the Sprint is Empty OR, if there is a…

Hi @d_aderiho , thanks for your question. Please can you clarify what you mean? Do you mean that your Confluence instance is not working? Please can you add a screenshot or provide more information?

Hi @Kinka Family IT , thanks for your question. Please check here - Jira smart values - issues | Cloud automation Cloud | Atlassian Support and / or here Find the smart value for a field | Cloud automation Cloud | Atlassian Support Please can you confirm also that there is a custom field value in the issue you are using to…

Hi @Manjari Muppaneni , welcome to the community and thanks for your question. You can go one of two ways to meet this requirement. You can create a label, which you can then add to all of the issues that should appear in the cross-project board. The risk of using labels, however, is that any user can create them and so it…

Hi @aziera.zaabar , thanks for your question. The general rule that I have for Automation is that you have to walk before you can run, in the sense that, I would try to build the rule up, testing one field at a time, instead of putting all of the fields in the trigger at the same time. Have you verified for example that…

Hi @John Idsinga , welcome to the Atlassian Community and thanks for your question. Nothing like a team-managed project exists in Jira server so it will likely not be possible to move it, as is, to the server. I would suggest, if this is feasible, to first migrate in the cloud to a company-managed project. Then, you could…

HI @Helmut Karas , thanks for your reply. If you searching for a policy, you will have to request this directly from Atlassian by opening a support ticket with them - Atlassian Support. This is the community of other users, like you, so even if other people have had the same experience, if you are searching for product…

Hi @Helmut Karas , thanks for your question. The Jira Cloud Migration Assistant is an app installed on the self-hosted instance, Jira Cloud Migration Assistant | Atlassian Marketplace. So, if the self-hosted instance is in the EU and the target Cloud is hosted in the EU, I would have thought you were okay. There is some…

Hi @Ayush Lawania , thanks for your comments. Not being able to see the rule you are using, I am not able to give much feedback. As I suggested before, there is a library of Automation rules, Jira automation template library | Atlassian. All I usually do is go there, find a rule that is similar to what I want to do and go…

Hi @Büşra Öztürk , thanks for your question. Do you mean you want to see the same Jira issues in different boxes? This should be possible if you include the Jira project in the scope for both boxes. If I didn't understand correctly, please share more information about what you are trying to achieve and either I or someone…

Hi @jriccardo , thanks for your question. As far as I can see in the documentation, Organizations in Jira Service Management don't have any attributes so I don't think it would be possible to create custom fields for them. What is it that you are trying to achieve? Group customers into organizations | Jira Service…