Valerie Knapp_dpp5c6 Expert

Hi @Simon Taylor , welcome to the community and thanks for your question. Ok, first of all, when you talk about an organization, a knowledge base and Jira, we are talking about different things. If you are an org admin, you typically have permission to administer the different products in organization, like Jira or…

Hi @Darko J , thanks for your response. Would filtering instead work? I think I have not really understood what you want to obtain. In this way, you could filter to see only the issues that have a category, or that have no category. You could, for example, have a process where when something is finished, you remove the…

Hi @[deleted] , thanks for your question and welcome to the community! It depends what you mean both by 'registering as a member of Jira Cloud' and the settings on your Cloud site / organization. Have you checked your email is in an approved domain? Please check these settings in your organization, in the Product settings,…

Hi @Darko J , thanks for your question. It is possible to hide the categories column, but I am not sure if that is what you want - It is also possible to hide, by default, done items like this, which might be better for what you are trying to achieve - Please can you give some feedback if this helps at all? If not, either…

Hi @Dere Bellow , thanks for your reply. You could create a custom field and then use it as a label, in the sense that you can make available a list of options for people to choose from to classify their tickets. Using a custom field means you remove that element you mentioned with the label, where people can make spelling…

Hi @keith.vorderbruggen , you can just have the same custom field with one context that is visible in multiple projects and / or issue types. When you create a custom field, you have the option to map it to all the screens where you want it to appear. You can just put it, for example, on the screen scheme for the Issue…

Hi @keith.vorderbruggen , welcome to the community and thanks for your question. If you are asking if you can have the same custom field list in different projects, yes, this is possible. You would just need to put it on all the screens in the different projects and issue types you want the custom field to appear on. You…

Hi @Dere Bellow , thanks for your question. Please can you explain what a Kaizen board is? I am not familiar. If you want to see the, for example, different tickets from different queues or different projects, you could use a dashboard, with different filter query gadgets for each queue. This would allow you to have a…

Hi @Oliver Blaskowitz , thanks for your reply. It can be the case that a user can have the create permission but not the browse projects permission. I know it doesn't make sense logically but it can happen if someone is a member of a group that gives them permission that maybe they otherwise don't need. Have you checked…

Y'all, do not tell the group 'Atlassian in Italiano' about this discussion....

Hi @Oliver Blaskowitz , thanks for your question. If you are a Jira admin, you can access the Permission Helper in the system settings to check for any blockers to the user being able to create in the different projects. So, here^ you would put the user and the create permission to see what the results are. Please can you…

Hi @Shivani Bhardwaj , thanks for your question. If you read here, How to delete a label in Jira | Jira | Atlassian Documentation, it's not really possible to delete a label but you can remove it from the issues by using a bulk update. I hope this helps. Cheers

Hi @SuniRam S , thanks for your reply. Please can you explain what you mean when you say you are using default assignees? Are you talking about using Components for this?

Hi @Teja , thanks for your question. I would reach out to Atlassian support for this. Did you open a MOVE ticket? If so, I would go and write in there about this issue. If not, I would open a MOVE ticket and ask Atlassian for assistance. Atlassian Support ^ Here, you can choose Migration Support and they should be able to…

Hi @abhishek.s-j . I just checked some of the other questions on this same topic. Are you a Jira admin? If so, please can you check the Notification helper and see if there any clues in there? If you aren't a Jira admin, please can you ask someone in your team to help you with this? Cheers

Hi @Alkanz Ali , thanks for your reply. Here is some documentation that explains the different methods for doing the assignment with automation: Jira automation actions | Cloud automation Cloud | Atlassian Support There are eight different options for assigning issues: * A user in a defined list: An issue that passes a…

Hi @abhishek.s-j , have you performed any actions in Jira for which you should get a notification? Have you checked the notification scheme for the project and what their configurations are?

Hi @abhishek.s-j , welcome to the community and thanks for your question. Please check, in Jira, your 'Personal settings', here You might have all the email notifications switched off by default and would need to customize or switch back on the ones you want- Please check these settings and let us know if this solves the…

Hi @Paweł Dąbrowski , welcome to the community and thanks for your question. I have understood you want to create an automation that is triggered when an issue is moved from one project to another. Firstly, I would suggest you check out the Automation Template Library for ideas to help you get started. Jira automation…

Hi @Alkanz Ali , thanks for your question. Unfortunately, in the standard settings in Jira, the concept of a working day or working week doesn't really exist. You can have in some of the Jira products, like Jira Service Management, you can have Service Level Agreements, where you can define a calendar and a working day. In…

Hi @Albulena , thank you for your question and welcome to the community! I have understood your question was Are there templates I can download somewhere and integrate them into my board? What kind of templates are you looking for? What are your requirements for what they should do? When you go to create a new Jira Work…

Hi @Casper , you could also test this by logging the smart value in the audit log, like this - if you prefer to do this instead of inserting the comments in the issue for real. In this way, you can test the code / smart values by running the rule and then checking the audit log for the rule, the results of the smart value.…

Hi @Stefanie Seiler , thanks for your question. This can depend on a few things. Please can you verify that you have the browse project permission in all the projects? Have you verified that there are issues in all of the projects you want to include? Then, please check the other settings for the board, like these. If you…

Hi @Casper , thanks for your question. I think you are nearly there, you just need to adjust the smart value a little bit, see the documentation here - Jira smart values - issues | Cloud automation Cloud | Atlassian Support to something like this {{issue.comments.last.author.displayName}} adding the displayName. What you…

You're very welcome! Good luck :)

Hi @Tom Lauer , she should be able to toggle between products in the upper left corner, using the application picker / waffle icon. So, here, from the web address, we are in the Jira Software product, but, if you click, on the upper left, the blue grid, you or she will see the other products you have access to and you can…

Hi @Amir Shojaei , welcome to the community and thanks for your question. I found this other question that has the code for how to search for Components in SQL, have you tried this already? sql query to retrieve all component in jira databa... (atlassian.com) SELECT count(ji.id), c.cname FROM jiraissue ji INNER JOIN…

Hi @tomgross.com , thanks for your question. If you want the workflows but not the projects, couldn't you create a fake / dummy project with an issue type and workflow scheme that has all the workflows you want to migrate? Or, even a series of fakes / dummy projects? I am not sure how many workflows you are talking about…

Hi @Tom Lauer , welcome to the community and thanks for your question. You are looking at two different products. The new employee has access to Jira Product Discovery and you have access to Jira Software. This is something that will need to be resolved by someone who has org admin permission if the new person should have…

Hi @Aaron Holt , welcome to the community and thanks for your question. We are doing something a little bit like this when the parent issue from the branch is transitioned into a Done state only when all of the child issues are in a Done state. For me, anyway, the breakthrough moment was the insertion of the 're-fetch the…