Valerie Knapp_dpp5c6 Expert

Hi @Aishwarya Rathore , welcome to the community and thanks for your question! You can do this using the Notification Scheme for the project. You would just need to, on the Issue Created event, add the Manager from the issue and then they should get the notifications like you said, in the bell in Jira. I hope this helps.…

Hi @Lluís Barbal , thanks for your question. Do you mean that you want to be able to see the hours worked? For this, you would also need to add the 'Log work' field to the screen. Time tracking show, as you see, the estimates and their current state, but to be able to reduce the Remaining Estimate with the time you have…

Hi @Pavan Kumar Jakkula , welcome to the Atlassian Community and thanks for your question. It is not possible to change the colours in cloud with the standard configuration. I couldn't even see a way to do it in a team-managed project. There seem to be some apps for these but not with great reviews so I think this is not…

Hi @Ramazan Keskin , thanks for your question. You can program the sending of an email to external users with automation but I am not sure about how to include the app results, if you are wanting to include an Excel file with the email. Solved: Sending an email with a list of issues using Autom... (atlassian.com) Please…

Hi @Человек _2 , welcome to the Atlassian Community and thanks for your question! I had a look at the documentation for the Burndown Chart and it doesn't say explicitly but I wonder if you also need to have the resolution set in order for the chart to consider the issue 'Done'. View and understand the burndown chart | Jira…

Hi @Illas , thanks for your question. This is something you will need to escalate to an organization admin for your instance, as the possibility to revoke access to the portal is there with the configuration for where the rest of the accounts are managed. There is a section in the organization admin settings called,…

Hi @Stefan Speck , thanks for your question. The date that is stored in Jira when a ticket is closed is the Resolution date or 'Resolved'. If you add this to the queue, you should see it already being populated when the tickets are resolved. Please can you try to search for an add the 'Resolved' date and let me know if…

Hi @[deleted] , thanks for your question. You could use an Issue Security Scheme to achieve this. You would need to set up two Issue Security levels, one which is open / viewable to the service desk team who need to be able to work on the tickets in the A, B and C queues. Then, you can set up an Issue Security level which…

Hi @Olena Romanenko , welcome to the Atlassian Community and thanks for your question! I always recommend if you are new to automation to check out the Jira Automation Template Library - Jira automation template library | Atlassian. It has a lot of worked examples of rules to help get you started. There is this rule for…

No worries, it happens to all of us staring at the screen for too long!

Hi @Timofey Prokhorov , thanks for your question. 1) You can control where users can create issues by the Permission scheme. The minimum permission is 'Browse project' and 'Create issues'. Typically other permissions are needed, like 'schedule issues' to set an end date, and also 'edit issues'. 2) To limit who can see…

Hi @Tom Marsh , thanks for your question. If you have installed the app for the Jira Cloud Migration Assistant, you should be able to find it in System in the Import / Export section, like this - Use Jira Cloud Migration Assistant to migrate (legacy) | Atlassian Support I hope this helps but if you still don't see it,…

Hi @Mike Prill , thanks for your question. First, I always recommend that people take a look at the Automation library provided by Atlassian here -Jira automation template library | Atlassian. This is a great place to see some worked examples of what is possible. If you search the word 'date'. you can see there are some…

Hi @Calvin , thanks for your response. Yes, basically you could have two request types, mapped to the same issue type, one request type having a 'pretty' Form and the other having a standard request form, with just the minimum information requested, like a summary and description of the problem. I hope that helps. Anyway,…

Hi @Calvin thanks for your question. You could have a configuration where you had two different request types mapped to the same issue type. However, if there isn't a form associated with the request type, you wouldn't be able to capture the information about why a user is opening the ticket. Please can you expand on what…

Hi @Janka Lengalova , there is a suggestion for priorities by project here, [JRACLOUD-3821] Priorities per Project - Create and track feature requests for Atlassian products., so you can follow that. There is also this - [JSWCLOUD-21455] Build Priority Schemes for Jira Cloud - Create and track feature requests for…

Hi @Asa Bhanu , thanks for your question. You have to pay for the apps at the user tier, so in terms of cost, unfortunately, you will have to pay anyway for all 25 users. It is possible, in some apps, for example, to render them visible / usable only by a user group in the Global Permissions. This doesn't solve the issue…

Hi @Janka Lengalova , thanks for your question. Priority schemes don't exist in Jira cloud, there is just one central list, as opposed to in server. Configure statuses, resolutions, and priorities | Atlassian Support

Hi @Rama Krishna Ravipati , thanks for your patience. Sorry, what is the expected behaviour? You want, if something is done, after 2 weeks, not to see it anymore? If this is the case, this a default behaviour in Jira Work Management. Workflows and statuses for the board | Jira Work Management Cloud | Atlassian Support…

Lol, sorry, I was trying to write a better reply and I hit enter too fast. Basically, I followed this link here - Which shows you the JQL for that column in the board, what shows in the Done. project = SKP AND (fixVersion in unreleasedVersions() OR fixVersion is EMPTY) AND status = "10002" AND NOT (updated >= -2w OR…

Hi @Ram

Hi cguanes@21co.com , thanks for your question. Does the destination cloud site already have projects in it? If not, using the Jira Cloud Migration Assistant could be an option. I think this is what you are saying you already tried or checked. The JCMA will bring the project, the users and all the configuration to the new…

Hi @Rama Krishna Ravipati , welcome to the community and thanks for your question. Please can you share the filter query for your Kanban board? What you see in the Kanban board is the combination of the filter and the settings here in the board - Please check the Kanban board sub-filter and the Hide completed issues…

Hi @LusineTerteryan , thanks for your question. Planning Poker is an app, right? If it is this one, Planning Poker ® | Atlassian Marketplace. Please contact the vendor, who should be able to help you fix the issue. Thanks

Hi @Linda Korpås , thanks for your question. I think this might be more clear from the Product point of view - Here are the requirements, every product has to have a default group, and then being in that group, gives you the access. In this case, if we now go back to the Groups, we can verify that, being in the group,…

Hi @Eddie Poh , welcome to the community and thanks for your question! I always recommend that people take a look at what is available in the Automation library, Jira automation template library | Atlassian. It has many worked examples of what is possible. I would say for this, you can take a look at the section on…

Hi @Bridgette Dennis , I just had a look in the Atlassian documentation and they have provided this guide - Delete a completed sprint in a company-managed project | Jira Software Cloud | Atlassian Support Is this what you want to achieve? Have you tried this already? Please let us have your feedback. Cheers

Hi @Yael Geffen , thanks for your question. I always suggest for questions about automation, the Jira automation template library - Jira automation template library | Atlassian In your case, I would suggest that you create an automation that runs every day and is looking for a JQL query of something like due date in the…

I know what you mean @Simon Taylor . It is not always very intuitive the correct configuration. I am glad I was able to help though. If you need anything else, don't be a stranger. :)

Hi @Bridgette Dennis , thanks for your question. I have understood you want to update the sprint number to a group of issues. You should be able to do this with a bulk update. In the same moment, you could also re-open them if you like. What do you think? Will this work for your requirement? If not, please give us your…