Valerie Knapp_dpp5c6 Expert

Hi @Andy VAN BELLE , thanks for your question. You can export the Assets objects and then import them into the sandbox environment. This would require you to create the Object schemas first So, it is quite a manual process. Here is the documentation for how to manage imports into Assets…

Hi @Emmanuel Katto , welcome to the Atlassian Community and thanks for your question. You could export the issues from the company-managed project and import them using the External System Import tool in the global Jira settings. Please refer to the documentation for how to export and import in Jira cloud here…

Hi @Paul Cantle , thanks for your feedback. If you need each of the 5 branches to do different things, I don't know that I can recommend any efficiencies. If you want, you can post an anonymised version of the rule that we can look at but if you've got something working, I'd take the win! Cheers

Hi @Abhishek Singh , welcome to the Atlassian Community and thanks for your question. They are separate apps with different functionalities so yes, you will need to buy both apps if you want to use them both. Cheers

Hi @Thomas Starup , thanks for your question. It should be possible to enable Kanban boards in your JSM project, in the Features section here. In terms of having some practical advice or guidance, this would generally be done by an Atlassian Partner as consultancy. You can find a partner near to you and specialised in ITSM…

Hi @Daniel Entelis , welcome to the Atlassian Community and thanks for your question. Setting the card colors is only possible in company-managed software projects, not team-managed. The menu you are showing is from a team-managed project. If you are a system admin, you can create a company-manged project, where you will…

Hola @MooveCars ITSoft , bievenid@ y gracias por la tu pregunta. I will switch to English for the benefit of other people who might have this same issue, if you don't mind. I was able to get something to work using automation. Basically, on the Sub-task issue creation, to specify the issue type, you can also add other…

Agree with @Ree Kent that it's a great tip is to go through all the exam questions and answer the ones you are confident about first. Flag anything you aren't sure about and come back to it. In this way, you can save time to go back through and check over anything you are't sure about. I re-read everything, even the…

Great idea @Nikola Perisic !

Hi @ojaswi panse , thanks for your question. This sounds like spam to me as atlassian.net is just a cloud site someone has set up. A real thing from Atlassian would come from an email Atlassian.com. You can ignore or report this email.

Hi @Theresa , welcome to the Atlassian Community and thanks for your question. You can add the Time tracking fields adding them to a screen here in the Global settings, Issues, Screens section. Hope this helps Cheers

Hi @Thatiparthi Venkatesh , thanks for your question. Please check out this post which has some SQL queries to help you with this - https://community.atlassian.com/t5/Jira-questions/How-to-find-which-projects-are-inactive-in-last-6-months-Like-to/qaq-p/893501 Cheers

Hi @Chiara Squilloni , thanks for your question. I have both of these certifications. I would say for the ACP-520, honestly, I just followed the course in the Atlassian University and went and passed the exam. If you regularly are doing the things an admin does in the cloud, like updating groups, product access, looking at…

Hi @Jayesh , welcome to the Atlassian Community and thanks for your question. You should be able to use the External System Import to transform a list of issues from a Google Sheet into Jira issues. If you meant, instead, that you want to do this automatically, you would like need to use an Automation or an app for this. I…

Hi @Amine MAAROUFI , welcome to the Atlassian Community and thanks for your question. You would need an app for this. A typical one is https://marketplace.atlassian.com/apps/1213645/exalate-jira-issue-sync-automation-more?hosting=cloud&tab=overview. Hope this helps you. Cheers

Hi @Sherif Mansour , thanks for the overview. While I appreciate that AI is useful, I am a little worried about the environmental impact, which isn't really yet understood for how much energy is consumed by AI. Is Atlassian doing anything or thinking about any initiatives to counteract this consumption?

Hi @Will Dewfield , thanks for your question. You should be able to do this with Automation, if you're open to using that. Check out this rule from the Automation library - https://www.atlassian.com/software/jira/automation-template-library#/rule/9918982 . You can just add more clone actions for each project you want to…

Hi @gaurav_kotian , welcome to the Atlassian Community and thanks for your question. Please contact Atlassian about this, who should be able to help - https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ Cheers

Hi @Breno Henrique Silva Marinho , thanks for your question. You can use a workflow condition to hide the transition from the end user. Please check out the documentation for this here: https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/ In this way, you can have the transition…

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Hi @Guro , thanks for your question. The answer depends very much on your configuration of Confluence. There are lots of generic guides online about how to use Confluence and what makes sense, in terms of how and when to create new content, the use of Confluence 'gardeners' to make sure information is always updated and…

Hi @Paul Cantle , welcome to the Atlassian Community and thanks for your question! I am doing something similar for an Onboarding request like this - Basically, you can 'branch' on the attribute of which there are multiples. In my case, I was using a custom field from the request form, where I had asked, ok, the request is…

Hi @Emilia KASPRZYK , thanks for your question. It is possible but you need an app. I have used both https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview…

Hi @Mercedes Pardo , welcome to the Atlassian Community and thanks for your question! To keep different boards and issues synched between different instances, you would need an app for this. A typical one that people use is…

Hi @Yatish Bhula Madhav , welcome to the Atlassian Community and thanks for your question. You will need to contact Atlassian about this. I have just done something similar, migrating one work account to another when I changed jobs. Here is the link for how to open a ticket about your account…

Hi @Ivonne Terrero , thanks for your question. The documentation here https://support.atlassian.com/organization-administration/docs/get-started-with-an-atlassian-organization/ says you can create an organization with or without products (personally I don't think many people do this, as it's more typical to want to start…

Hi @sai , welcome to the Atlassian Community and thanks for your question. Please contact Atlassian directly about this - https://support.atlassian.com/contact/#/ Thanks

Hi @habtamu gu , welcome to the Atlassian Community and thanks for your question. Please contact Atlassian directly about this. https://support.atlassian.com/contact/#/ Good luck

Hi @[deleted] , welcome to the Atlassian Community and thanks for your question! Two things 1) The first screen you shared is from a team-managed project. If you make any changes to a team-managed project, it doesn't impact any other projects. Team-managed projects are completely independent from each other. You can add or…

Hi @Venkata Subbarao Harish Nimasakavi , thanks for your question. Is the exact name for the tool you are using, 'Time Tracker for Developers'? I just looked in the Atlassian Marketplace and there are some results but I am not sure it's what you are looking…