Valerie Knapp_dpp5c6 Expert

Hi @Luigi Lari , welcome to the Atlassian Community and thanks for your question! First, I added some labels as I think they will help you find an audience that could help you more with the scripting side. Adaptavist has a library of scripts available, which I would always recommend for someone (like me) who isn't an…

Hi @Aaron Micallef , I checked in with the other community leaders and they told me it is because of the new centralized user management experience - https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592 We think this is turned on in the organization…

Hi @Aaron Micallef , thanks for your feedback. To clarify, you have a view like this one, with the different organizations, but you can't access the products tab in one of them. Please can you confirm that you have org-admin access to all of the organizations? It sounds like you only have the User admin access in that case.

Hi @Aaron Micallef , thanks for your question. Please can you verify, if you go to admin.atlassian.com, that you see both organizations? If you want to use Atlassian Access in both organizations, it is a product, so, as with the different products of Jira, Confluence, etc, you will need to add and pay for Atlassian Access…

Hi @Vera Valshonok , the only thing I would clarify here is that we are talking right now about Jira Service Management. If you also have Atlassian Access, not at an Enterpise tier, so Standard or Premium, where you are paying a monthly subscription, if this person has access to other products, they will still count as…

Hi @Vera Valshonok , thanks for your question. In this case, if we look at the products and the number of licenses consumed in my test instance, we can see that I have 15 agents in JSM. One of the people consuming an agent license, is Ryan If I suspend Ryan's access, the number of agents decreases by one - Does this answer…

Ok, are you a Jira Product Admin? Are you an admin in the new project? It should be possible for you to re-add the Acceptance Criteria field if it should be visible. If you are instead asking about which script did this, I don't have enough information to determine this. Are you using any apps for scripting? like…

Hi @Earl Joise Felipe , thanks for your feedback. Has the Story been moved to another project? It sounds like the field 'Acceptance Criteria' does not appear on the screens for Stories in the new project. Please can you check this?

Hi @Earl Joise Felipe , thanks for your question. Please can you elaborate a little bit? You have a story from a board that is now appearing in another board. What do you mean by AC? Is the description the Story? Please can you include, also anonymised is fine, some screen so we can see a bit better what has happend? Cheers

Thanks for the assist @Andras M_ !

Hi @Anjali R , thanks for your reply. Please can you clarify why you want to do this? It might be possible a solution using an issue security scheme or an app, but I would like to better understand what your motivation is for doing this.…

Hi @Anjali R , welcome to the Atlassian Community and thanks for your question. As you say, you can have different screens based on the issue type which can have different configurations of custom fields, for example, showing more dev related fields in Bug tickets. Please can you explain a bit your use case? What are you…

Hi @Shreya Gaikwad , thanks for your question. You can find the instructions for how to upgrade your Jira server instance here - https://confluence.atlassian.com/jiracore/upgrading-jira-server-976161476.html I would encourage you, if possible, to reach out to a partner to help you with this, as it sounds like it will be a…

Hi @Neophytos Milidonis , welcome to the Atlassian Community and thanks for your question. Atlassian just announced that they have made their on-demand courses available for free. I would suggest you check these out…

Hi @Dinonath Khan , thanks for your question. I only see the possibility to reword the question here - I think to have more questions, fields, etc, you will need an app to extend this functionality - https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=satisfaction%20jsm There are a…

Hi @csuc , thanks for your question. If you refer to this app, https://marketplace.atlassian.com/apps/1222860/jira-boards?hosting=datacenter&tab=support , you can find their documentation here - https://www.c4ftech.com/jira-board-plugin/ If this isn't the plugin you're using, please check for your one in the Atlassian…

Hi @Yousuf Al Rawahi , thanks for your feedback. Yes, I know it is a standard field and I demonstrated how to achieve this configuration using the standard functionality, as opposed to the scripted solution. I have tagged this question with some ScriptRunner tags in the hope that someone else can comment on why your…

Hi @Vera Valshonok , thanks for your question. Typically, you would need an app for this, unless you have someone who can write scripts for this type of integration between Jira and other tools. A typical app used for this is Exalate - https://marketplace.atlassian.com/search?query=exalate If this doesn't help, please…

Hi @vgknsf , thanks for your comment and I'm sorry to hear about the negative outcome of your application. I would encourage you to reach out to Atlassian directly about this, as we, in the community, cannot do much to help you. https://www.atlassian.com/company/contact Good luck and I hope you get some answers.

Hi @phillip.higgins , thanks for your question. I don't manage to reproduce this view. As org admin, I see the possibility to amend the User invites like this - As a User access admin or Site admin, I see this - Is the problem still persisting for you? Have you tried other browsers? Cheers

Hi @Eberhard Manz , welcome to the community and thanks for your question! If you are a product admin, you should be able to access and recover permission to an imported space here - https://youristance.atlassian.net/wiki/admin/permissions/viewdefaultspacepermissions.action Hope this helps Cheers

Hi @Anuj , thanks for your feedback. 1) If you create other subtasks, you could configure the automation so that nothing would happen if it is only triggered by the creation of the parent type task 2) It was just a suggestion. I agree there is a risk here you will occasionally create subtasks you don't need with this…

Hi @Yousuf Al Rawahi , you can copy and create new field configurations which you can then apply only to one project. If you want to pursue the scripted solution, hopefully someone else can help. Cheers

Hi @Yousuf Al Rawahi , thanks for your question. You should be able to do this with the standard functionality of Jira, without ScriptRunner. If you go, for this project / issue to the Field Configuration, which you can find here - It should be possible with the 'Edit fields' function to insert a description / call to…

Hi @Anuj , thanks for your question. I would do this with automation, where you can use something like this rule as a base to start from - https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112180/26549810 So, on the creation of the parent type of issue, Bug, for example, you can create two…

Hi @hferreira25 , thanks for your question. I added some tags to this because it refers to a search in Jira more than in Confluence. I tried your search with Atlassian Intelligence and it confirms that you cannot order the search results by an attribute of the parent issue, in this case, of the Epics. It might be possible…

Hi @Ayush Pathak , thanks for your question. I just tested this and for me it works, this workflow here - With the same condition here, for the transition from Backlog to Selected for Development (for approved) and for the transition from Backlog to Done (for rejected) Before I added myself as an admin to the project, I…

Here is the documentation that explains what is copied / shared https://support.atlassian.com/jira-software-cloud/docs/create-a-new-project/ Projects that share configuration share: * issue types * workflows * screens * fields * permissions * notifications

HI @Juan Fuentes , thanks for your question. You should be able to create a project with the same workflows, etc using this tick box here. When you go to create a project, choose the same product (Jira Software Kanban or Scrum or Jira Service Management), company-managed and then here, if you choose to share settings, you…

Hi @y2gordonotron , welcome to the community and thanks for your question. I have tagged Atlassian into this page so hopefully they will be able to help. Cheers