Valerie Knapp_dpp5c6 Expert

Hi @Eoin Flynn , welcome to the Atlassian Community and thanks for your question. I have tagged Atlassian support into this issue for you to take a look. Cheers

Hi @Chris Yeoh , welcome to the Atlassian Community and thanks for your question. As you've mentioned, the typical solution to achieve a cross-project hierarchy in Jira standard is with Epics. I agree a good approach would be to have larger work packages as Epics in a project that then can be proliferated to other…

Hi @Pascal De Cort , thanks for your question. Please can you share the audit log? I have a rule like this working in a customer instance and I was able to reproduce it in one of my test environments - I hate to ask the obvious question, but are you sure the custom field is configured as a multi select? or that the…

Hi @mozhgann abirii , thanks for your feedback. It depends on what you mean by who is in each project. For example, you can do a search like this - project in projectsLeadByUser() <- This will show you projects where the current user is the lead project in projectsWhereUserHasRole("Administrators") <- This will show you…

Hi @Linda Noonan , thanks for your question. You can import csv files into Jira as issues with the standard functionality, in other words, without an app, as you can in server / DC. https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ I have used the JXL app in a customer environment to…

Hi @IT Group , thanks for your question and I'm sorry for the frustration you are experiencing. Let me refer this ticket to the Atlassian service desk to see if they can offer some insights. Cheers

Hi @daniela.skums , welcome to the Atlassian Community and thanks for your question. To me, it sounds like your case is one where Atlassian would be best placed to help you, as they can access your instance and try to figure out what is going on. So, I will ask them to take a look at this question and they will reach out…

Hi @[deleted] , welcome to the Atlassian Community and thanks for your question. It sounds like you are not enabled to see the Spaces where some of your employees are working. You can change this in the Admin Center in the 'Security' and then 'Space permissions' section. When you open this page, scroll down to the bottom…

Hi @mozhgann abirii , welcome to the Atlassian Community and thanks for your question. It depends on what you mean by which projects people have. There is a dashboard gadget available where you can see a list of the projects in the instance with who is the Project Lead - To find all the projects where an individual is…

Hi @Tim Kennett , thanks for your question. This field has been set as mandatory in the Field Configuration Scheme. Please check these settings here to modify it - Let us know if you need further assistance. Cheers

Hi @Robert Schneider , welcome to the Atlassian Community and thanks for your question. If you want to make a list of tasks while you are still qualifying for example what a software release should do, you can of course create some issues in a Jira project and then, even using automation, transfer the issues into a…

Anyway, I hope this helps you a bit. If you have any questions or doubts, please post again here. Good luck to you!

Hi @Ayesha Ibrahim , thanks for your question. I'm currently an Atlassian Consultant but I started using the Atlassian suite in 2012 /2013 when I worked in the higher education sector, mainly Confluence, for project documentation. When I changed jobs in 2015, to another university, I learned about Jira (software) for the…

Hi @ManishK , welcome to the Atlassian Community and thanks for your question. The answer depends a little on which platform you are using, Data Center or Cloud. Either way, it should be possible to do an External System Import with the assignee and reporter fields. Here is the documentation which explains how to do the…

Hi @Gen Mark Dulay , thanks for your reply. Atlassian have made available some worked examples for how to set up automation rules here - https://www.atlassian.com/software/jira/automation-template-library/jira-service-management . There is, in fact, a rule about connecting Jira to Confluence but I can't get the page to…

Hi @Johanna Wied , welcome to the Atlassian Community and thanks for your question. For this, it would be best to open a support ticket as they can help you directy to resolve this issue -https://support.atlassian.com/ Cheers

Hi @Janette Bruzgo , thanks for your question. If you refer to your Jira cloud account for your employer, you should contact an admin who should be able to help with the offboarding process. To close a personal cloud account you set up, please contact Atlassian support, who should be able to help…

Hi @alexei , welcome to the Atlassian Community and thanks for your question. I don't think it will be possible to choose what is and isn't copied using the standard cloning functionality - https://support.atlassian.com/jira-software-cloud/docs/clone-an-issue/ You can use scripts or apps to copy issues (or test cases)…

Hi @Aislin Percival , thanks for your question. I am not sure if you are speaking specifically to your learning style, but I have this (I believe you refer to the ACP-520 here) and several other certifications, which I achieved solely through following the online courses. I have never done any kind of in-person or…

Hi @Sigríður Jónasdóttir , welcome to the Atlassian Community and thanks for your question. What you are describing sounds like an announcement banner to me, which displays a message to indicate the working hours of the service desk or can also be updated to say you're aware of an outtage or something, please don't open a…

Hi @Koushik , welcome to the Atlassian Community and thanks for your question. I tagged this post with some useful tags for Adaptavist, who make ScriptRunner, and for Behaviours, which is what I think you will need to use to achieve this. I would typically refer to the documentation for how to get started here…

Hey @Jira user(public) , apologies for the delay. I just wrote in our Slack as well to see if someone can help.

Hi @Jason Purl , thanks for your question. This sounds like a job for the Atlassian Partner Directory: https://partnerdirectory.atlassian.com/ . Here, you can filter by specialization and geographic area. Hope this helps you. Cheers

Hi @Sushmita Chakraborty , thanks for your question. I saw you indicated this is a Jira Service Management instance you are working in but is this a board in a Jira Service Management project or another type of project? The reason I ask is because I wonder if you are running into this problem - Workflows and statuses for…

Hi @Anusha Sundararajan , welcome to the Atlassian Community and thanks for your question. My suggestion would be to create a workflow for the Features issue type in Jira with the different phases / statuses you listed, like this (which I did in a team-managed project in my demo instance just to show you) Then, for each…

Hi @Muhammad Adeel Rehman , thanks for your question. I think you'll need to check with the different vendors for this. Two typical ones are Exalate https://marketplace.atlassian.com/apps/1213645/exalate-jira-issue-sync-automation-more https://docs.exalate.com/docs…

Hi @[deleted] , thanks for your question. You can use workflow conditions and validators for this. Here is the documentation that explains how they work. Apologies, I can only find the cloud documentation at the moment but it should work the same way in DC.…

Hi @Martin Janeček, welcome to the Atlassian Community and thanks for your question. Jira also has another functionality that should meet this requirement called a subscription. Please take a look at this article https://www.atlassian.com/blog/jira/jql-the-most-flexible-way-to-search-jira-3-of-4 and share your feedback…

HI @Barbara Martins , thanks for your question. Please read this post, https://community.atlassian.com/t5/Jira-Service-Management/I-would-like-to-know-if-there-s-a-way-to-block-log-time-when/qaq-p/2215698 , which is addressing the same topic. Basically, in the standard functionality, there isn't a way to do this, with…

Hi @Nenad Neshov , thanks for your question. Behaviours technically do exist in the cloud as a companion app to ScriptRunner, https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?tab=overview&hosting=cloud https://docs.adaptavist.com/sr4jc/latest/features/behaviours Do you mean to say you…