Valerie Knapp_dpp5c6 Expert

Hi @Bart , I'm glad we were able to help. The instructions that @Walter Buggenhout gave about having a board where you can see issues from multiple projects is only valid for company-managed projects. Team-managed projects are basically like silos / allow for a standalone configuration but then can't really be accessed by…

Hi @Vikas Chowdhry , welcome to the Atlassian Community and thanks for your question. I did a small demo for my company about Jira Product Discovery and I didn't run into this limitation about only being able to create Epics. For example, I created this automation Which is creating a task and copying some data from the JPD…

Hi @Daniel Tobler , welcome to the Atlassian Community and thanks for your question. This code you have shared here is from eazybi, correct? I agree that if anything is possible, it will need to be using some kind of reporting app. I think, however, this question about feasibility would be best directed to the vendor,…

Hi @Steve Gosine , thanks for your question. I checked the documentation for Assets Discovery and I don't find any reference to a status like this https://confluence.atlassian.com/jirakb/assets-discovery-overview-1142426234.html . I'm going to ask Atlassian to check this for you by asking support to look at this question.…

Hi @George Kukich , welcome to the Atlassian Community and thanks for your question. I have a few questions for you. First, have you checked out the product documentation? For Structure, I know they have some really useful information and worked examples in there https://help.tempo.io/structure-dc/latest/ I have also…

Hi , @Bart welcome to the Atlassian Community and thanks for your quest I have a free plan in one of my instances and I was able to get the timeline to work. Please can you check your configuration? Basically the timeline is just another view of the board. Here I have a very simple board with a few issues Then, when I go…

Hi @Osama , welcome to the Atlassian Community and thanks for your question. Please can you share a screen of this problem? You can remove any sensitive data. I wouldn't expect you to have a view of Sprints or a Backlog from a Jira business project. Do you mean that you are having this problem in a software project? Do you…

Hi @Johnny Chiang , welcome to the Atlassian Community and thanks for your question. In order to be able to add these columns to a JQL filter search, you will need to create custom fields and calculate these values as they don't exist in Jira. You can use automation to do this, for example, to check each day which issues…

Hi @Lucas GEISSERT , thanks for your question. You are using Xray, correct? I have a customer that is using Zephyr for testing and, in order to get this level of reporting, we've had to use eazybi or basically a reporting app that can get to the app data, in our case, of Zephyr. I could be wrong so please check the product…

Hi @Andrei Stebakov , welcome to the Atlassian Community and thanks for your question. As you've already checked the documentation, I would recommend you open a ticket to the vendor to ask for help https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence Hope this helps. Cheers

Hi @Yeswanths , thanks for your question. The email you have shared in the screen is a standard notification in the project, which you can modify here in the internal notification scheme to include the Assignee. If you want to send a reminder, you can also do that with automation but probably it would be using a rule to…

Hi @Art Kedzierski , thanks for the explanation and apologies for the confusion. Do you have Assets? I think you could have an Assets configuration to create the structure between the organisations, support agreements and entitlements.

Hi @Mindy Park and @John Hooper . Thanks for the demo. I am most interested in the bulk update features and further developments in automation. I don't know if I misunderstood, but I thought that Inspect Permissions was a standard feature and if that is changing to be only available in Premium, well... I don't agree that…

Hi @vincent_wai_titansoft_com_sg , welcome to the Atlassian Community and thanks for your question. Have you checked out the documentation for configuring alerts in Opsgenie already? https://support.atlassian.com/opsgenie/docs/alert-creation-flow/ Can you share an anonymised version of what you are working on so we can…

Hi @Svetlana Bushueva , welcome to the Atlassian Community and thanks for your question. I know the error message you are seeing is about page titles but I wonder from how you described the problem if maybe permissions are also an issue here. So you need delete permission in the Space you are moving from, as well as create…

Hi @Art Kedzierski , welcome to the Atlassian Community and thanks for your question. I assume whn you are talking about Support Agreements, you refer to something like a Service Level Agreement. I don't see that the different customers having different SLA's for different types of work or tickets being a problem. You can…

Hi @Malic Meyer , just to add to what @Bill Sheboy says here, if you had been using an app for this and are looking for a workaround to do this in Jira, I just wanted to manage your expectations a bit that you likely won't be able to reproduce the app functionality with automation alone. As Bill says, if you can share what…

Hi @Malic Meyer , welcome to the Atlassian Community and thanks for your question. Would it be possible for your use case, instead of trying to create a to do style list in the description, to create a series of sub-tasks? If you aren't already aware, Atlassian has made available a library of automation…

Hi @[deleted] , welcome to the Atlassian Community and thanks for your question. I would recommend that the client complete some of the free training in the Atlassian University which can help to understand the context - https://university.atlassian.com/student/collection/850385-learning-paths Typically I wouldn't prepare…

Hi @Selvakumar, Shrinidhi , welcome to the Atlassian Community and thanks for your question. For things like installing apps, which have to do with billing and the product use, you typically need to open a ticket to Atlassian for this. https://support.atlassian.com/contact/#/ If you don't manage, please comment here and I…

Hi @Grant Olson , thanks for your question. Would a possibility be to limit the people who don't need to edit to have only 'browse permission' to the project? In this way, the people who need to create, assign, etc, can maintain the ease of use and people who should be more like informed stakeholders can still maintain…

Hi @Jonathan Grizaniuk , welcome to the Atlassian Community and thanks for your question. Adaptavist have made available a library of different scripts where, what I would typically do, is go and look for something similar to my use case and then adapt what they have shared. I think this one might help you…

Hi @Lucas GEISSERT , welcome to the Atlassian Community and thanks for your question. Have you already checked the product documentation? https://confluence.getxray.app/display/public/XPORTERCLOUD/Xporter+Cloud+Documentation+Home?key=XPORTERCLOUD If so and you're still not getting anywhere, I would open a ticket to the…

Hi @Ricardo Augusto Pereira de Matos , thanks for your question. Please open a ticket to the vendor here, https://marketplace.atlassian.com/apps/1219504/eazybi-reports-and-charts-for-confluence?hosting=cloud&tab=support , who should be able to help you get this working. Cheers

Hi @Heather Barnes , thanks for your question. Here is the documentation that explains how to enable anonymous acces and what users can do - https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/ If I have understood correctly, you want to have a HR project configured in this way?…

Hi @Olga Strigul , thanks for your question. Are you referring to a course you are following in Atlassian University? https://university.atlassian.com/student/catalog I have tagged your question with a few labels to see if someone else can help but this might be something we need to ask directly to Atlassian. Please can…

Hi @Perry Santos , thanks for your question. You will only be able to suggest changes to the Managed Accounts that you have in your cloud site. Please see the documentation for this here - https://support.atlassian.com/user-management/docs/make-changes-to-a-managed-user-account/ If you are new to the cloud, I would highly…

Hi @Rodrigo de Sá Wittaker , welcome to the Atlassian Community and thanks for your question. Have you tried checking the Zoho documentation? https://help.zoho.com/portal/en/kb/projects/settings-in-zoho-projects/import-data/articles/import-jira-projects…

Hi @Or Assayag , welcome to the Atlassian Community and thanks for your question. Please can you give some context to what this screenshot is? It looks like a Confluence page more than a Jira issue. Are you having trouble creating / publishing the page?

Hi @Saneeta Galbow , thanks for your explanation. If you have the Timeline enabled in your instance, it should mean you can also have a custom issue hierarchy, where you can create another level above the Epics for your Mega Epics. As you can see here, I was able to obtain the configuration of a Mega Epic that has other…