Valerie Knapp_dpp5c6 Expert

Hi @shaniba , welcome to the Atlassian Community and thanks for your question. This sounds more like a support issue to me. Have you tried opening a ticket to Atlassian? https://support.atlassian.com/contact/#/ The support team can actually access your environment and do more troubleshooting about what's going on which…

Hi @Soukaina BOUKIR , thanks for your question. You could use an automation for this, to set the value. I have explained how to configure a rule using a lookup table here https://community.atlassian.com/t5/Jira-questions/Based-on-one-custom-field-value-other-field-value-should-be/qaq-p/2900646 Another possibility might be…

Hi @Mahajan, Milind , thanks for your question. I just tagged the app and the vendor in this post. I tried to check the product documentation for the keyword "cascading" but it didn't come up with anything. I would recommend you to open a ticket to the vendor asking for their approach to your scenario as they are the…

Hi @Kelvin Davis , this sounds to me like the user got onto the suppression list. Please can you check out this guide and see if it helps you? https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433 Best wishes

Hi @Krisa Ono , welcome to the Atlassian Community and thanks for your question. I'm going to escalate this post to Atlassian because I think this is really a product question for Confluence Databases and I don't know of another way to get Atlassian's eyes on this. Someone should reply to you directly in this post. Best…

Hi @Eduardo , thanks for your post. About how many BigPicture boxes do you have? Just curious I would encourage you to check a few cases where you know the tool is used the most broadly. What I mean by that is where most or all of the modules are used, if they are all used in any…

Hey @Dattatray Tamke , welcome to the Atlassian Community and thanks for your question. Someone seems to have already escalated this question to the Atlassian support team but I just wanted to make sure you knew that. Someone should reply to you shortly directly in this post. Best wishes

Hi @Ghulam Sarwar , thanks for your question. Please can you clarify, are you exporting * from Jira to Zoho * from Zoho to Jira ? Is the goal to migrate from using one product to the other? Or is this more like an integration where you need to share the data from one system to the other? If you can share some more detail,…

Hi @Linda Tran , welcome to the Atlassian Community and thanks for your question. I wasn't able to track down any product-specific documentation for Atlas but I have seen some different members of the Atlassian team replying to posts about Atlas, like…

Hey @benqq , welcome to the Atlassian Community and thanks for your question. I'm going to escalate this post to Atlassian, who should be able to help you. Best wishes

Hey @Gina , thanks for your question. I have a few follow up questions. Do you use Atlassian Guard? Is this a Managed User? Have you checked the settings for the credentials that the new user / Atlassian ID which has been created has the correct permissions? Best wishes

Hey @Cirley Salazar Florez , thanks for your question. You are paying for the app of Xray so I would recommend to follow the advice of the error and open a ticket here https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira I also tagged Xray into this post in case anyone on here can help or has seen…

Hey @Fabio_Cabral , thanks for your question There isn't a specific roadmap for Whiteboards in Confluence but I'll tag @Christina Ristevski here, who I have seen answering other posts about whiteboards and might be able to comment on when or if this functionality might become available. Cheers

Hi @Nguyen Tu Anh , welcome to the Atlassian Community and thanks for your questions. First of all, not all reports are supported or available in team-managed projects. Please see the documentation here https://support.atlassian.com/jira-software-cloud/docs/enable-reports/ Here is the documentation instead that explains…

Hi @Alice Danas , welcome to the Atlassian Community and thanks for your question. If you haven't already done so, Zapier also has a community forum and it would probably be useful to post this same question there, as you're asking about integrating (if I'm not mistaken) two different products in Zapier and one of them…

Hi @yosep setiawan , welcome to the Atlassian Community and thanks for your question. Please see this other post for how to see in which languages Jira can be made available and how to set the language preferences https://community.atlassian.com/t5/Confluence-questions/language/qaq-p/2891138 Best wishes 

Hi @thumuluru.shreya , thanks for your question. You should be able to do something like this with an automation if you would be open to that as a solution. This automation rule uses a lookup table where you provide the mapping and then a smart value to populate the custom field. In my example, I've created a table for…

Hi @Bektas Ozan Topkaya , thanks for your question. If you look at the link explaining the correct answer, you can see this is from the Jira Cloud documentation. I typically wouldn't recommend using non Atlassian sources to study for the ACP exams for this reason, as you are learning the answers to whatever questions these…

Hi @Vera_wyss , thanks for your question. I checked the product documentation for you for Xray and it seems, as the Xray issue types are just Jira issue types, that you should be able to create another test issue type with a different name.…

Hi @Franck MUNIER , I just moved this question to the Jira area where I have escalated it to Atlassian. Somone should reply to you here soon. Best wishes

Hi @Franck MUNIER , welcome to the Atlassian Community and thanks for your question. Please open a ticket to the app vendor here - https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?hosting=cloud&tab=support . They should be able to help resolve the issue. Best wishes

Hi @Gilad Rabinovich , welcome to the Atlassian Community and thanks for your question. Was the former employee org admin the only org admin for your site? If so, you will need to contact Atlassian for support with this, as as anyway, we cannot access your site or settings. https://support.atlassian.com/contact/ Do you or…

Hi @Assist10 , welcome to the Atassian Community and thanks for your question. I am going to escalate this post for you to Atlassian as we can't do much to go and check your instance. Someone will contact you here to help you resolve the problem. Best wishes

Hi @omerro , welcome to the Atlassian Community and thanks for your question. I found a knowledge base article about this problem here - https://confluence.atlassian.com/jirakb/only-show-sprints-in-this-project-not-working-as-expected-1442906311.html Please can you take a look and see if this resolves the issue for you?…

Hi @Deepa D S , welcome to the Atlassian Community and thanks for your question. Please open a ticket to the vendor about this here https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira . They should be able to help you get this resolved. Best wishes

Hi @Ravisekhar.g , thanks for your question. Generally speaking, it's not very easy to get custom field app data to show in Jira, for example in Plans. The Tempo solution would be for you to use their products for this, like Structure or Roadmunk. Please check out the documentation about this…

Hi @Hakim zada , welcome to the Atlassian Community and thanks for your question. You should be able to change the language of the product, in this case Confluence, by navigating to https://id.atlassian.com/manage-profile/account-preferences and changing the Language If the language you are looking for isn't supported.…

Hi @Yingyi , thanks for your question. So, in your case, just to understand, you have a BigPicture box with some scope in it. Are the issues from one project or a JQL search? It should be possible, if the gannt has gone wrong, just to delete the BigPicture box and create another one with the same scope. That would be my…

Hi @Brandon Toms , thanks for your question. I tagged the vendor into this post but in the meantime, I normally suggest to check out the app documentation or contact the vendor directly to ask for this type of support if you're not getting anywhere on your own. https://help.tempo.io/structure-dc/latest/…

Hi @Amirhossein Roshanzadeh , welcome to the Atlassian Community and thanks for your question. The screenshot you are sharing is from a Jira Service Management customer portal. If you are enabled to the equivalent Jira instance, https://testo-web.atlassian.net/jira , you should be prompted to sign in here. If you can't…