Valerie Knapp_dpp5c6 Expert

Hi @SAzaruddin.mp , thanks for sharing the rule and the audit log. The message in the audit log says no actions performed because the issue you tested with doesn't match the condition. It's not that the email was triggered and didn't get delivered. It's that the issue AT-648 either isn't an epic or wasn't going through…

Hi @Jérôme Godbout , welcome to the Atlassian Community and thanks for your question. In order to get dynamic filters on a Jira dashboards, you can't do anything out of the box. You will need to get an app. Several of my customers use eazybi for this type of use case. You can see here, for…

Hi @Mark Singh , welcome to the Atlassian Community and thanks for your post. Are you asking for a referral for a JSM expert or are you trying to market yourself? If you are looking for consultancy, please use the Atlassian Partner Directory, available here https://partnerdirectory.atlassian.com/ You can filter by area of…

Hi @SAzaruddin.mp , thanks for your feedback. As @Bill Sheboy , we need more information to be able to help, like to see the rule, when you're trying to run it and what the audit log says. Please provide more information. Cheers

Hi @Darren Gumbley , welcome to the Atlassian Community and thanks for your question. I'm going to escalate this ticket to the support as I gather you are posting because you can't access your Atlassian account. Cheers

Hi @shelby.shea , welcome to the Atlassian Community and thanks for your question. Please can you verify, you are using the app Issue Templates for Jira? I have tagged the vendor and the name of the app on this post. In the meantime, please check out the product documentation here on how to set up a dynamic variable in the…

Hi @Martin Vali , thanks for your question. Please can you explain this use case a bit? You are saying you want the condition of the rule to be that when a cell is empty in the database to create a Jira issue? What is the motivation for this please? Cheers

Hey @SAzaruddin.mp , thanks for your question. Please check out the automation library to get started, for example, here is a rule template for your user case https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112184 Typically, we would support you with troubleshooting a rule that isn't…

Hi @Manuel Silva , welcome to the Atlassian Community and thanks for your question. I checked and other people in the community have already asked about this.. Please see this post here https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-embed-JIRA-report-using-iFrame-into-SharePoint/qaq-p/1774451 There…

Hi @Lucía Ibáñez González , welcome to the Atlassian Community and thanks for your question. When you say you're using the field type of Time In Status, are you using a third-party app / add-on for this? Or do you mean that you have an automation or something that captures the time in which the issue is transitioned to the…

Hi @mariana_ybanez , welcome to the Atlassian Community and thanks for your question. Please check out this other post for how to ensure you can use the custom field 'Story Points' in different issue types. https://community.atlassian.com/t5/Jira-questions/Adding-Story-Points-to-other-Issue-Types/qaq-p/643781 Let us know…

Hi @Ashok Rao , sorry, after checking the smart values documentation for Confluence, it seems you can't access the Page Properties Macro values yet. There is a suggestion for this open with Atlassian, which you can vote on https://jira.atlassian.com/browse/CONFCLOUD-78944 For now, these are the smart values that are…

Hi @Yuta Lolap , welcome to the Atlassian Community and thanks for your question. Is there a tool tip or some error in the screen to say why you can't submit? Have you tried with other browsers or in incognito mode? If you're still stuck, you can open a ticket here https://support.atlassian.com/contact/#/ Best wishes

Hi @Fernando Eusebio Salazar Valencia , welcome to the Atlassian Community and thanks for your question. If you're an admin, you should be about to use the 'find my field' option, as explained here https://support.atlassian.com/jira-software-cloud/docs/find-a-field-on-the-issue-view/ . With this function, you can confirm…

Hi @Chris Quantrell , thanks for your question. It should be possible for you to create custom issue types and then assign them to the issue type scheme for the different projects. Is this what you mean? Or do you want to set up a custom issue hierarchy? Are you a product admin in your Jira instance? If you are a project…

Hi @Ashok Rao , thanks for your question Please can you share some screens of the automation rule so we can see how far you have got and how you want the rule to work? For example, what is the trigger? Are there any conditions? I appreciate you're asking for help with the actions but for us it's helpful to see the whole…

Hi @Ghulam Sarwar , thanks for the clarification. If you think it's an error on the Jira side, please open a support ticket so an Atlassian agent can take a look at the problem directly in your instance, https://support.atlassian.com/contact/#/ Best wishes

Hi @alvin.oh , thanks for the screen. Please select the second option and submit the ticket. If there is any ambiguity about why you are opening the ticket, you can resolve that with the agent after the ticket is opened. Best wishes

Hi @Francisco Navarro , thanks for your question. Here is a knowledgebase article which explains a solution for this https://confluence.atlassian.com/jirakb/how-to-bulk-import-custom-field-values-for-certain-types-of-custom-field-827123935.html Basically, you need to create some dummy issues which you can then delete but…

Hi @Sara Husain , welcome to the Atlassian Community and thanks for your question. It depends on how your Timeline is configured. If you're showing the issue due date, you should be able to do a bulk update and move the due date to all of the issues in the Sprint to today. That should clear up the view in the Timeline.…

Hey @Mayur Gaikwad/Tech PMO , thanks for your question. I would suggest you open a support ticket to ScriptRunner to troubleshoot / ask for help with this https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira Best wishes

Hi @Mandar Kulkarni , welcome to the Atlassian Community and thanks for your question. Please check out this guide in the Xray product documentation for how to export all your test cases https://docs.getxray.app/display/XRAY750/Export+Tests+using+JIRA+built-in+features Best wishes

Hey @Erfan Afthab , thanks for your question. I just checked the product roadmap for Confluence https://www.atlassian.com/roadmap/cloud If you search for Whiteboards, there are some new features coming or just…

Hi @Soukaina BOUKIR , thanks for your reply. Do you have Assets? This would be a good way to store this basically org chart type data and to leverage the relationships between the different members of staff. Is this a possibility? Cheers

Hi @Dhiraj Kr_ Gupta , thanks for your question. Checking out the documentation, this is the expected behaviour that the comment author or an admin can delete a comment https://wiki.vertuna.com/display/CONFIFORMS/Documentation If you want to know if it's possible to disable this, please contact the vendor to ask for…

Hey @Noa Tsruya , thanks for your question. I just checked one of my test instances and the issue linking type of "causes" is a custom issue linking type. It seems you need to modify the app configuration of Wbs Gantt so it knows to include issues that are related in this way. Please see the product documentation for help…

Hi @Paul Heath Armengol , thanks for your question. There have been some other posts about this so I'd refer you to this one which has multiple suggested approaches https://community.atlassian.com/t5/Jira-questions/Is-there-a-way-to-add-a-bunch-of-users-to-a-group-We-re-using/qaq-p/714657 Best wishes

Hi @Ghulam Sarwar , thanks for the clarification. If you haven't already done so, I would cross post this question also in the Zoho community as it sounds like this is the source and you're asking how to get the data out of Zoho in a format that can be imported / integrated with Jira.…

Hi @Kelvin Davis , thanks for your feedback. I'm sorry the guide didn't work out for you. When I've had this problem before, where a user stopped receiving notifications due to being added to the suppression list, I had to open a support ticket to Atlassian. You could try this https://support.atlassian.com/contact/#/ .…

Hey @alvin.oh , welcome to the Atlassian Community and thanks for your question. Please can you clarify which app you're using? For example, if you're using this app, https://marketplace.atlassian.com/apps/1225926/google-sheets-for-jira , I would recommend you to check out the product documentation or open up a ticket to…