Valerie Knapp_dpp5c6 Expert

Hi @Emilia KASPRZYK , thanks for your post. Do you mean this? It should be possible using the JQL condition to specify the Status Category Am I not understanding your question? I always recommend people to use the Jira automation playground, which has a library of automation rules and worked examples. For example, this…

Hey @Trudy P Claspill , thanks for the clarification. As I said, I thought this was more of a use case for a filter subscription but I will amend my post.

Welcome back @Bryan Hanks ! And Happy New Year!

Hi @Emmanuel , thanks for your post. I am making some assumptions here, like that these are all company-managed projects and global custom fields and that you mean to say you have different custom field contexts. I would start / try with a branch, something like this. So, the trigger is on the issue creation. I would put a…

Hi @Denis Kosinsky , welcome to the Atlassian Community and thanks for your post. I would recommend you check out the Atlassian Partner Directory - https://partnerdirectory.atlassian.com/ . You can search for a partner in your area and with the specialization you are looking for support with, I would suggest you filter for…

Hi @Maurice B. , welcome to the Atlassian Community and thanks for your question. If you would be open to another solution, you could use a Filter Subscription for this - https://support.atlassian.com/jira-software-cloud/docs/manage-filters/ As the documentation says, filter subscriptions allow you to send a list of the…

Hi @Daria , welcome to the Atlassian Community and thanks for your post. This is a topic Atlassian will need to help you with. We are more technical support for troubleshooting with using the Atlassian applications, as in, we do not access directly your platform but we can give generic advice about how to use or improve…

Hi @Peter Gaupp , thanks for your reply. If you already opened a ticket, I'll escalate this post so someone from Atlassian will reply to you here, in the next 2-3 working days, so from tomorrow. Best wishes

Hi @Francine Abedini Bordes , welcome to the Atlassian Community and thanks for your post. Are you having trouble with your account? Or are you just saying hi? Please be aware this is a public forum so if you need help logging in or recovering access, you will likely need to talk to an administrator in your organisation or…

Hi @Peter Gaupp , welcome to the Atlassian Community and thanks for your post. This sounds like something Atlassian will need to assist you with. You are saying from the Jira application, so jirasite.atlassian.net you don't manage to connect to admin.atlassian.com because no one is a product or site admin? You will need to…

Hi @Deepak Rai , thanks for your post. I have been working recently with Rising Stars @Bill Sheboy and @Marc -Devoteam- , and they have a nice template of questions I'm stealing (with credit, please forgive me guys!) to pose to you here: Whenever you ask for help with an Automation Rule it will help us to help you if you…

Hi @善德生技朱宇國 , welcome to the Atlassian Community and thanks for your questions. Please can you share some screens of what you're trying to do? It's not clear to me from where you're trying to export the data, from the timeline or list view, for example. You are trying to export this data to Excel for what purpose? You are…

Hi @kobi shaked , welcome to the Atlassian Community and thanks for your question. Please post some screens of what you have so far so we can take a look. Can you also please specify, are they all the same type of project? Are they all company-managed? Have you tried something and it didn't work? If so, please share also…

Hi @Pooja Anand , welcome to the Atlassian Community and thanks for your question. Are you a site or organization admin for your Jira instance? If not, please contact an internal Jira product admin to assist you. If you are already a Jira site admin or product owner and you can't access your instance, please open a support…

Hi @Pat L_ , thanks for your post. Please consider, if you haven't already, to check out the product documentation provided by the vendor of Confiforms here - https://wiki.vertuna.com/display/CONFIFORMS/ConfiForms+app+for+creating+forms+in+Confluence As this is a specific use case, I would typically advise to ask the…

Hi @RAMCEL MAGNAYE , thanks for your post. Please can you verify, the condition is that the ticket is opened after 11pm but before 7pm? Did you mean after 11pm and before 7am? It doesn't seem logical to me your current statement. You could also consider, instead of issue created trigger, to use the scheduled trigger.…

Hi @shashibhushan.tivari , welcome to the Atlassian Community and thanks for your question. Please open a support ticket to Gliffy, https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=support , who should be able to assist you. Best wishes

Hi @Erfan Afthab , let me tag the Atlassian support into this post, who should be able to help for how to get this to someone who knows about the product development plan for Whiteboards. Cheers

Hi @Mike Maurer , thanks for your post. For me, I just tested in a couple of instances, it is working but is slow. Sounds like you need to report this. Cheers

Hi @xuyalu , welcome to the Atlassian Community and thanks for your question. In Jira Service Management, you can configure an Issue Security Scheme to restrict who has access / can view the whole issue or ticket, but not at the field level -…

Hi @Eran Roiter , thanks for your post. It's not possible to create a custom field of type attachment. The workaround I would suggest would be to create a custom field of URL field and link to a folder where the files are. I know this isn't ideal but I don't know of another way around this. Happy to be wrong if someone…

Ah sorry @Trudy P Claspill , I didn't think to check if there were other tickets for this. I don't know if there is a way to mark this as a duplicate to Atlassian.

Hi @andresd , welcome to the Atlassian Community and thanks for your question. Please can you confirm what type of project this is? If it's company-managed, being a Jira product admin, a project admin or the creator of the project, doesn't guarantee that you can see and use the project. Your user has to be enabled to the…

Hey @Newsis Sistemas , thanks for your post. I've escalated it to the Atlassian support for you. Someone should reach out to you here soon. Cheers

Hi @Patrick Moulène , welcome to the Atlassian Community and thanks for your question. I think you will need to write a JQL query first to get the list of Epics and then put that list of issues into another query to get the whole picture. Type = Epic and project= pkey and status= status Once you have the list of Epics, you…

Hi @Natalie Keane , it depends if you're taking about Jira or Jira Product Discovery. For Jira, you need to be a product admin to configure global custom fields. If you're working with team-managed projects, you don't need to be a product admin. For Jira Product Discovery, you don't need to be a product admin to create…

Hi @[deleted] , welcome to the Atlassian Community and thanks for your post. I've escalated this question to the Atlassian support so someone should reach out to you here. Best wishes

Hello @François-Olivier Hoizey , welcome to the Atlassian Community and thanks for your post. I have experience with this scenario as I work for a Spanish company, in Italy, for Italian customers who also sometimes want a multilingual support desk. It is possible to configure the service desk project to have more than one…

Hi @Maarten Peters , welcome to the Atlassian Community and thanks for your post. This is more of a feature request / suggestion for Jira Product Discovery so I will escalate this post to Atlassian to see how they want to handle it. If you didn't already know, you can find the product roadmap for JPD…

Hi @Albert , you should be able to open a ticket without a paid account but let me escalate this post to the Atlassian support to try to get you some help.