Valerie Knapp_dpp5c6 Expert

Hi @thumuluru.shreya , thanks. Please can you remove the spaces either side of the * and try again? Cheers

Hi @thumuluru.shreya , thanks for sharing the audit log. Please can you copy the formula you have in the action for the field RPN? The audit log is saying there is a mistake in the formula syntax. Cheers

Hi @Nissim Ariel , please can you check the subtasks are switched on at the global level? This is under the global settings, Issues, and then in the subtasks section. Cheers

Hi @Nissim Ariel , please can share a screen of the project settings and one from inside the task where you are trying to create a subtask? Thank you

Hi @Nissim Ariel , welcome to the Atlassian Community and thanks for your question. It's not possible to open a subtask with the create button. You have to open it only as a subordinate / dependent issue of something else. Please can you verify that you're trying to create a subtask from inside another issue, like a story…

Hi @thumuluru.shreya , thanks for sharing the rule. Can you try to please to change the trigger to something else, like an issue update or transition and see if you can get it to be called? Cheers

Hi @thumuluru.shreya , what trigger are you using in the rule? Can you show what you've built? And the audit log? Cheers

Hi @Jens Prokoph , thanks for your post. Please can you clarify what you'd like to achieve? You have already a notification. You want to create an automation but what should it do? The trigger is? The ticket creation? Is there a condition? The on-call time? Is the purpose of the automation to send an email? That is the…

Hello @Kristine , welcome to the Atlassian Community and thanks for your post. You need to open a support ticket to Atlassian for help with this. We can't access or recover accounts without access to your cloud instance. https://support.atlassian.com/contact/#/ Best wishes

Hi @Abdelrahman Fouad , welcome to the Atlassian Community and thanks for your question. This sounds like a bug that should be brought to the attention of the vendor of the app. Please can you clarify which Google sheets app you're using? If it's the Atlassian one, you can open a ticket…

Hello juan.rodriguez.2@pedidosya.com , welcome to the Atlassian Community and thanks for your post. It sounds like you are having a problem in Salesforce more than in Jira or Atlassian. Please contact an administrator in your tech support team to ask for help with this. Best wishes

Hi @Mohd Yasir , welcome to the Atlassian Community and thanks for your post. You likely need an intervention from Atlassian to resolve this issue so your best bet is to open a support ticket here https://support.atlassian.com/contact/#/ Best wishes

Hi @Natalie Keane , thanks for your post. Is this for Jira Product Discovery or Jira? You would like to achieve something where you set a time goal for different people in the same task? If it is possible, I think you would need an app like Tempo. Please check out their product documentation…

Hi @thumuluru.shreya , thanks for your question. I'm doing something like this for two of my customers using lookup tables. The benefit of this approach is that you can modify easily the number / weighting associated with each value. So, you create a lookup table for each custom field and insert the mapping / weighting.…

Hello again @Natalie Keane , sorry, I just realized you were asking about Jira Product Discovery. In any case, yes, you can create custom fields also here in the free version. From the All ideas view, I clicked on the + at the end of columns to 'Add a field'. Here it is possible to add a field that already exists or as I…

Hi @Natalie Keane , thanks for your question. Yes, it is possible to create custom fields in the free version of Jira. You do need to be a product admin. If you see this gear icon here, in the upper right, you need to choose from the menu, Issues, then on the left, Fields, Custom Fields and you should be able to create a…

Hi @MerezhkoTN , welcome to the Atlassian Community and thanks for your post. It looks like you published this before you were finished typing. Is there anything we can help you with? or would you like me to delete this post for you if you published it by mistake? Thanks

Hi @Paddy Galligan , welcome to the Atlassian Community and thanks for your question. If you cannot create a project, this is because you are not enabled as a Jira product admin. Please contact an administrator in your organisation and ask them to elevate your permissions if you believe you should be able to do this. Cheers

Hi @Christopher Hönn , thanks for your feedback. I just searched for JSM fields in the marketplace and I found this other app which might be more what you are looking for - https://marketplace.atlassian.com/apps/1231484/awesome-custom-fields-for-jsm?hosting=cloud&tab=overview In case of doubt, I always recommend to reach…

Hi @Jason Finke , if you look at the article that @John Funk references, there is also an explanation of how to configure the custom fields - https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862 I hope this helps you Best wishes

Hi @Mieya Adriana , welcome to the Atlassian Community and thanks for your post. You will need to contact the billing support for help with this. Please do so here - https://www.atlassian.com/company/contact/purchasing-licensing#/ Best wishes

Hi @董巍(Wilson) , welcome to the Atlassian Community and thanks for your post. If you have already completed a section but your progress isn't being updated, please report this as a problem to Atlassian - https://support.atlassian.com/contact/#/ As you say, you shouldn't be prompted to complete the same modules if they are…

Hi @Michael Freitter , welcome to the Atlassian Community and thanks for your question. I agree with @Marc -Devoteam- , that it won't be possible, without an app, to create a custom report like this. You could, however, have something like this in a dashboard if you create a JQL filter for the issues, you could display…

Hi @Hina Imtiaz , welcome to the Atlassian Community and thanks for your question. Please check out the Tempo Planner product documentation here for how to compress the User card view, https://help.tempo.io/planner/latest/exploring-view-settings-in-resource-planning . You can accept this answer if it helps you resolve your…

Hi @ACD - Mauro Ransolin , welcome to the Atlassian Community and thanks for your question. You are showing here the Excel export, correct? Do you see the data displayed in Jira? Please can you confirm? I had seen some other posts about people having problems with the Excel extension…

Hi @khushboo_puri , thanks for your post. Please open a support ticket to Atlassian for this here - https://marketplace.atlassian.com/apps/1221237/advanced-roadmaps-for-jira-in-confluence?hosting=datacenter&tab=support If you don't manage for some reason, please reply here and I can escalate this post to the support…

Hi @Jason Finke , thanks for your question. You can just a 'normal' automation to create a daily task, which is explained in this post https://community.atlassian.com/t5/Jira-questions/Recreate-already-existing-task-daily-using-automation/qaq-p/2658198 You don't necessarily need to use JSON. You should be able to populate…

Hi @Heather Maclachlan , welcome to the Atlassian Community and thanks for your question. If I have understood correctly, you would like to have, for one box / BigPicture, multiple of the Scope module for different sets of Epics. It's not possible to have different configurations of the same module, multiple times. You can…

Hi @William Long , welcome to the Atlassian Community and thanks for your question. I like your idea about creating insights to take notes about your interviews. I would say this is a good use of Jira Product Discovery but not necessarily the correct use, as that is the one that works best for you. The only thing I would…

Hi @Emirhan Türkay , thanks for your question. Please can you check there is only one status selected in the dashboard view? The ... makes me think more than one status is included. Can you also please check the 'more filters' and Advanced sections for any differences? You can also open a ticket to the vendor to ask for…