Valerie Knapp_dpp5c6 Expert

Hi @Arman H , welcome to the Atlassian Community and thanks for your post. Please open a support ticket for help with this https://support.atlassian.com/trello/ Best wishes

Please check out this knowledge base article, which might also help https://support.atlassian.com/jira/kb/how-to-add-group-members-as-request-participants/ 

Hi @Luiz Moura , welcome to the Atlassian Community and thanks for your post. Generally speaking, the users that can see all of the tickets are agents, not customers. What might be possible would be to have some kind of automation to add people on the same team as request participants on their team-mates' issues. Would…

Hi @Jared Grywacheski , thanks for your post. If I've understand correctly, it sounds like what you are describing is a what's referred to as a Discovered Product. What can happen in the cloud, which is different to server or data center where you have distinct users, is that, because your user in cloud is your email…

Hi @BESS CRAWFORD , welcome to the Atlassian Community and thanks for your post. Please open a ticket to the Atlassian Support about this, who should be able to help https://support.atlassian.com/ . Best wishes

Hi @Joe , thanks for your post. Please can you show us what you have so far? Normally we would provide assistance with troubleshooting here for an automation rule, rather than creating it for you. Best wishes

Hi @Elijah Sauder , welcome to the Atlassian Community and thanks for your post. This is something you will need to speak to the billing department about. Please open a ticket to them here https://www.atlassian.com/company/contact/purchasing-licensing#/ Best wishes

Hi @Saravanan Ananthakrishnan , welcome to the Atlassian Community and thanks for your post. I will escalate this to the Atlassian support. They will reply to you here. Best wishes

Hi @Trinath.Putchala , welcome to the Atlassian Community and thanks for your post. The premium tier of Jira only applies to the product of Jira. So, if you want to give product access to Confluence, you would need to allocate a license seat for Confluence or Jira Product Discovery to that user. I hope this helps you but…

Hi @Anthony Giordimaina , thanks for your feedback. I would go ahead and open up a support ticket if I were in your position https://support.atlassian.com/contact/#/ If you don't manage for some reason, let me know and I can tag the support into this post. Best wishes

Hi @Sellec , welcome to the Atlassian Community and thanks for your detailed post. If you have a paid subscription to the app, I would reach out to the vendor for help with this issue. I implemented Email This Issue for a very complicated customer use case and the support was incredibly helpful to get everything up and…

Hi @Philip Ng , thanks for your post. What is the goal overall? You want to have a report of how many times the customer has logged the bug? Do you have any apps available to help you with this? Like Jira Misc or ScriptRunner? To me, this sounds kind of like a use case for a Listener to capture and analyse the data and…

Hi @Cristina , welcome to the Atlassian Community and thanks for your post. I've flagged this to the Atlassian support who should reply here to assist. Best wishes

Hi @Anthony Giordimaina , thanks for your post. Have you tried refreshing the page? Using another browser? Clearing the cache? What have you tried so far? Best wishes 

Hi @Aslam Mohammed , thanks for your post. What are you trying to achieve exactly? When an issue is created in Jira, what did you want to happen on the Microsoft side? Best wishes

Hi @Sridhar Venkatesan , welcome to the Atlassian Community and thanks for your post. You should be able to create a space and limit who can view it by granting or not granting permission. Further to this, at the page level, you can impose…

Hi @Martinez, Ronald R (Ron) , thanks for your feedback. Is there anyone internally you can ask for help with this? I think you need to speak to a Confluence admin, who can check what's going on and intervene directly. Best wishes

Hi @Martinez, Ronald R (Ron) , welcome to the Atlassian Community and thanks for your post. It looks like your email address might have an alias, which is the ronald.martinez@ge.com, and it's that email which is enabled in Confluence. Can you try clicking on that to log in and see if that works please? Cheers

Hi @[deleted] , welcome to the Atlassian Community and thanks for your question. I have some questions for you as well. Do you know if this is a company-managed or team-managed project? Does the project have more than one issue type? If so, do the issue types have different workflows? For example, it may be that the hidden…

Hi @Seenivasan K , thanks for your post. I agree it is strange you are getting a dead link there. However, it should also be possible to configure the fields that appear on those screens here Please can you try this and see if you manage to modify the screens? Best wishes

Hi @George Lawrence , welcome to the Atlassian Community and thanks for your post. We can't help you with this unfortunately so I have tagged the Atlassian support here to ask them to assist. Someone should reply to you directly here. Best wishes

Hi @Sunil Patnaik , welcome to the Atlassian Community and thanks for your post. Please check out this support article and see if any of these are relevant to your situation - https://support.atlassian.com/trello/docs/why-cant-i-create-a-board/ . If you have other questions, please ask them here. Cheers

Hi Amanda, Thanks for your reply. So, you can have an issue screen scheme like this, for each issue type, where you have different screens associated with the issue operations. For example, I was suggesting you could have a configuration where the due date appears on the following screens - Create - View But not on the…

Hi @Peter Domankus , thanks for your post. I agree with you, and according to this documentation, https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/ , it should be the case that the org-admin group doesn't automatically have product access / consume a license. I just checked in…

Hi @John FitzGerald , welcome to the Atlassian Community and thanks for your question. Are you not able, in this screen, to map the import file directly to the folder structure you have created? Or do I misunderstand your question? I would also recommend to always tag the app in this kind of post so that anyone who works…

Hi @Amanda TAY , thanks for your post. If you want to prevent the editing of the due date, it should be possible to achieve this by having the field only on the create and view screens for the issue type. You can have also a workflow global transition to allow the editing of the due date using a transition screen. Here is…

Hi @Michael Thompson , thanks for the clarification. I misunderstood and thought you referred to one instance with 1200 users. As you have explained, with different instances, you can have different quotes for the apps you have or don't have in the different sites. As @John Funk says, there isn't much we can do here to…

Hi @Numaan Chowdhury , welcome to the Atlassian Community and thanks for your post. If you have the correct permission to create a project in Jira, there should be the possibility here Hope this helps you. Cheers

Hi @Michael Thompson , thanks for your post. To clarify, unfortunately you cannot have the apps at a different tier to the number of users. If you have 1200 users, you have to pay for the 1200 user tier app prices. This is a cause for frustration for many users as some apps are used by much smaller groups of users than the…

Hi @[deleted] , welcome to the Atlassian Community and thanks for your post. I'm sorry you're having a bad time. What can we help you with? Best wishes