Valerie Knapp_dpp5c6 Expert

Hi @Björn , welcome to the Atlassian Community and thanks for your question. Please can you show, anonymised is fine, what you are trying to achieve? I had a look in the Structure documentation, https://help.tempo.io/structure/latest/group , but I don't find any reference specifically to what you are talking about. You…

Hi @Maxime Baudts , welcome to the Atlassian Community and thanks for your post. I have a similar rule in one of my customer instances. I think you have the arrow going the wrong way. When you click on the 'Validate query' option under that box, please can you check you are getting a number of issues retrieved that seems…

Hi @김효승 , welcome to the Atlassian Community and thanks for your question. If you refer to the app, Rich Filters for Jira, I would refer you to their documentation which should help with questions like these…

Hi @Akhona Mbhele , welcome to the Atlassian Community and thanks for your post. If incoming emails aren't creating tickets in your JSM project, please check the configuration here - If you have specific questions, please ask them here. Best wishes

Hi @Sudheer Vissa , thanks for your post. Please can you clarify what you are trying to achieve here? It looks like you are referring to different elements in the JSM project, such as SLA's as well as automation. Please can you try to break this down, if this is for an automation, into the automation format, so you should…

Hi @Akhona Mbhele , welcome to the Atlassian Community and thanks for your post. If you aren't seeing a board or a project, this is likely due to permissions. Please can you share some more information and context about your situation so we can provide assistance? Cheers

Hi @Kira Anderson _ADMIN_ , welcome to the Atlassian Community and thanks for your question. Do you mean to say that the columns in the board are not in the order that indicated in the workflow? This is a board setting, not something you need to indicate in the workflow itself. Please can you share, anonymised is fine,…

Hi @Gomathi Sundarraj , thanks for your post. Did you have a question about a migration we can help you with? Best wishes

Hi @Станислав , welcome to the Atlassian Community and thanks for your question. Please reference this other post where other people have got this to work with the XML export - https://community.atlassian.com/t5/Confluence-questions/Import-of-Confluence-space-fails/qaq-p/2808015 There is a bug for this…

Hi @Martin Vali , thanks for your post. You should be able to achieve this with a workflow validator on the transition from Extinguished to In Review. You will need to create a transition screen with the field on it that you want people to indicate and then, once it is filled in, you can show it in the view screen on the…

Hi @Aleena Umaiir , thanks for your post. I have checked in the community and other posts for this topic advise to try in an incognito browser and to clear out the cache / cookies. https://community.atlassian.com/t5/Jira-questions/getting-403-cloudfront-error-when-trying-to-log-in-to-jira/qaq-p/2465978 If the problem…

Hi @Johnny.Pitts , thanks for the screen. Do you know if this is Xray or Zephyr? Cheers

Hi @Erik Kregting , welcome to the Atlassian Community and thanks for your question. The person who triggers the rule in Automation is referred to as the Initiator You should be able to email them like this I am not sure about the second part of your post. You are saying you want to validate the keys of the issues you just…

Hi @Muhammad Nazim , welcome to the Atlassian Community and thanks for your post. Thanks also for the detailed explanation of what you're trying to do. Unfortunately, it's not yet possible to access through smart values the Component Lead. There are a few other posts in the community with some workarounds for…

Hi @Johnny.Pitts , thanks for your question. Please can you share which app you're using for testing? In that way, we can try to signpost you to the documentation or the help desk for the app vendor to get you some help. Cheers

Hi @Prathmesh Patil , welcome to the Atlassian Community and thanks for your question. Xray is a testing app. You can learn more about it here https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=overview Best wishes

Hi @rik.hoeven , welcome to the Atlassian Community and thanks for your question. Those screens look like they are taken from a team-managed project, which also explains why the other projects are not impacted (if they are company-managed projects, they share a centralised configuration). It sounds as if your access to…

Hi @Gary Ammons , welcome to the Atlassian Community and thanks for your post. You can certainly ask here questions about Xray and tag the app, as you have done. You can also reference their product documentation, if you haven't already - https://docs.getxray.app/display/XRAYCLOUD/About+Xray Or you can open a ticket if no…

Hi @Ravikanth Bheemarthi , welcome to the Atlassian Community and thanks for your question. I have understood you need to modify your workflow to prevent a transition if a field is empty. You can use a transition screen and a workflow validator to do this. Please check out the documentation…

Hi @Curtis Chude , welcome to the Atlassian Community and thanks for your post. I've escalated this to the Atlassian support so someone should reach out to you here. Best wishes 

Hi @fayisfreelancer , welcome to the Atlassian Community and thanks for your post. If you want to learn more about Jira and other Atlassian products, you can check out the Atlassian University here https://university.atlassian.com/student/activity/2227127-get-started-quickly#/page/670e8d8aa1887954d13c69fa There are some…

Hi @Verena Gisler , thanks for your post. If you comment the person, using a smart value to mentions the user, this should generate a notification Have you tested this? Do you think it would help you? Please have a go and share your results and / or feedback. Best wishes 

Hi @Claire Profenno , thanks for your post. Please can you share a screen (anonymised is fine) so we see better what the configuration you have is? And also try to help Best wishes

Hi @Traci Lock , welcome to the Atlassian Community and thanks for your question. You can only create projects with shared configurations for company-managed projects. They aren't clones as such, they just have the same schemas. Here is the documentation that explains the differences between team and company managed…

Hi @PP , welcome to the Atlassian Community and thanks for your question. Please can you explain a bit better what you're trying to achieve? You want to sum up custom fields and then show that value in a dashboard gadget? I wrote an article about how to sum up values in different custom fields using lookup tables. I don't…

Hi @Mathis Marchal , welcome to the Atlassian Community and thanks for your question. Please check out these other posts https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-do-I-add-attachments-to-an-e-mail-with-Automation-for-JIRA/qaq-p/6556…

Cheers @Bill Sheboy !

Hmm @Trudy P Claspill or @Bill Sheboy , do you have any ideas here?

Hi @Reto Gantenbein , welcome to the Atlassian Community and thanks for your question. You have answered yourself here * SCMF is a company managed software project * SMS is a team managed business project The issue types in a team-managed project are not the same as the company-managed project, so this is likely the reason…

Hi @ezra bibby , thanks for your post. Stealing this from the great @Marc -Devoteam- Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the…