Valerie Knapp_dpp5c6 Expert

Hi @C M LAKSHMI NARAYANAN , thanks for your reply. If you have a look in the Atlassian marketplace, you can search for key terms like, 'planning' or something like this. You can also write to the app vendors stating the features you are looking for and they can respond best with what would be possible or not. Explore apps…

Hi @Sarah Isaacs , thanks for your response. Ok, I think we just need to add a clause to the first condition so that we aren't running this rule against Subtasks. Please can you try this and let me know if it works? Cheers

Hi @C M LAKSHMI NARAYANAN , welcome to the Atlassian Community and thanks for your question! While it is a common request to be able to enforce an effort estimate or number of hours in progress, instead of a number of cards, I don't think this will be possible in the standard configuration of Jira. What is the desired…

Hi @Sarah Isaacs , thanks for your response. It sounds like the issue that is triggering the rule is a Subtask, which cannot have other Subtasks nested underneath it. What did you do to trigger the rule being called please?

Hi @Sarah Isaacs , thanks for your question. I got something to work like this - I just set it on any transition but when it worked the first time, you can see this means that having a Subtask already with the word Design in the summary caused a subsequent Subtask to not be created - Please can you test this and see if it…

Hi @Marrit Zijlstra , welcome to the Atlassian Community and thanks for your question! It sounds like there is some automation which has been scheduled to create the jira ticket. Please can you check the Automation section of the Project settings where the ticket is being created? If you don't find anything there, please…

Hi @Владислав , welcome to the Atlassian Community and thanks for your question. I have understood your requirement is that you want to create tasks in different projects that are only visibile to the assignee. Please can you confirm this is correct? If so, you could achieve something like this with an Issue Security…

Hi @yang.song , welcome to the Atlassian Community and thanks for your question. For anything to do with automation, I always suggest that people look here, at the Jira automation template library - Jira automation template library | Atlassian I found, for example, a rule that I think you could modify to meet your…

Hi @Dennis Messemer , thanks for your question. There is also a section from within the issue, to the right, where you can see the history of the Automation executions Can you have a look in there and see if you get any clues as to what is going on? Cheers

Hi @Laurie Traficante , it sounds like your organization has had the new way of managing organizations What are the different types of admin roles? | Atlassian Support It sounds like you don't have this permission ^, to be able to manage users, groups and their access to products. Please can you talk to someone else in…

Hi @Ramazan Keskin , thanks for your response. I think if they need to see the output in a spreadsheet, you will need some kind of custom development. The only thing I can think of that might work would be to generate the filter subscription to yourself and then forward it to the customer. Sorry I couldn't be of more help.…

Hi @Laurie Traficante , welcome to the Atlassian Community and thanks for your question! Please can you confirm first of all that you are viewing the Directory section of your site from admin.atlassian.com? How do you add users to your Directory? Are you adding them one by one or do you have a domain configured / claimed?…

Hi @Ramazan Keskin , thanks for your response. What are you trying to achieve by sending the email? Do you want the customer to have an overview with their tickets open with you? It will not be possible to send the filter subscription to people who are not users in your organization. Have you evaluated any apps? I think…

Hi @Illas , thanks for your reply. To access this area, you need to have an org admin role, which you access through admin.atlassian.com. You won't be able to do this from within the product of Jira Service Management, even if you are a product admin, as the management of users and products is at the admin level for the…

You're welcome. I hope they can help you get it working. Good luck! :)

Hi @Bernd Anderer , is the Powerscripts post function the last one in the list? Writing Conditions Validators and Post Functions - Power Scripts for Jira Cloud - Appfire (atlassian.net) You can also open a ticket directly with the vendor of Powerscripts to ask for help. Power Scripts - Jira Workflow Automation | Atlassian…

Hi @Bernd Anderer , thanks for your reply. Is the post function one of the standard ones or are you also using an app for this, like ScriptRunner?

Hi @Andrea Tosi , I think @Marc -Devoteam- is on the right track here, please can you check and see if you can resolve this by what he has advised?

Hi @Andrea Tosi , welcome to the Atlassian Community and thanks for your question. There is a filter switched on by default to show only active users in the Directory. If you click here to show also deactivated and suspended users, you should be able to see the user you are searching for - Hope this helps Cheers

Hi @Dennis de Laat , thanks for your reply. Please can you confirm if this is a team-managed project? The screen you shared is from the Details tab. If you navigate instead to the Access tab, You should be able to make the project Private or Limited so only who you want to see it can use it. Please can you try this and let…

You're very welcome!

Hi @Dennis de Laat , welcome to the Atlassian Community and thanks for your question. Yes, you can configure a board so it is only visibile to a certain project or group of people. If you go, from the main menu to the 'Your work' section, and then choose, 'Boards' and the option to 'View all boards' From here, you can…

Hi @Sagar Mali , I understood you meant that CPR was an issue type, my apologies for the confusion. You should try this instead to search for text. description !~ "CPR" So the full query would be this- assignee = currentUser() AND resolution = Unresolved order by updated DESC AND description !~ "CPR" Hope that helps.

Hi @Michaël Ménaché , thanks for your reply. Unfortunately it is not possible to convert a project from company-managed to team-managed. What you could suggest is that, the next time you need a project, to create it using the shared configuration for a project that you know has everything you already need. For example, if…

Hi @Sagar Mali , thanks for your question. You can use the Not In in the JQL query, like this type NOT IN (CPR) Please can you test this and give us your feedback if this resolves your issue? Cheers

Hi @Calvin , welcome to the Atlassian Community and thanks for your question! I think the Page Index macro might be what you are looking for - Insert the page index macro | Confluence Cloud | Atlassian Support Please check this out and give us your feedback if it fulfils your requirement or not. Cheers

Hi @Michaël Ménaché , welcome to the Atlassian Community and thanks for your question. The Issue Type Scheme is a configuration that only a user with Jira product admin permission can access. If you are a project admin, you cannot modify the Issue Type Scheme yourself. Please contact a Jira admin in your organization and…

Hi @Fatima Khan , thanks for your question. You have to create groups in Jira at the organization / site level, where the users and products are managed. If you have this permission, you can go to admin.atlassian.com and set up the group. Otherwise, you will need to ask someone who does to help. Cheers

Hi @Bernd Anderer , thanks for your question. Yes, you are correct. You should be able to grant the permission to edit the issues in the project permission scheme. Typically by default, there is a project role for atlassian-addons-project-access, which you can then just enble in the permission scheme the permissions you…

Hi @Stefan Speck , thanks for your reply. These are standard Jira fields so they should already be there but they are probably being translated into the language you have set in your Jira. I tested this in a JSM instance where I have a queue of all the closed tickets. There I have a filter where the Status is Closed and…