Valerie Knapp_dpp5c6 Expert

Hi @Devarajan Mani , thanks for your question. I checked the documentation and I see the only supported export formats are listed here - https://docs.eazybi.com/eazybi/set-up-and-administer/customization/report-results-export-api You can reach out to the vendor for more support should you need it or if you want to ask…

Hola @fernando javier echague La pantalla que has compartido muestra una aplicación que utilizas para ello. Te preguntaba si lo había identificado correctamente en la captura de pantalla para indicarte que pidieras ayuda al proveedor de la aplicación.

Hi @fernando javier echague , thanks for your reply. Is this the app you're using? https://marketplace.atlassian.com/apps/1222519/time-reports-for-remote-jira If so, please reach out to the vendor, who should be able to help. I have tagged the app in this question so this might also signal to someone in their product team…

Hi @Davit Ebralidze , thanks for your question. I also don't see the app to integrate TestRail into Jira anymore in the marketplace, nor does the link work from the page in their documentation https://support.testrail.com/hc/en-us/articles/7665131077268-Connect-to-Jira-Cloud#h_01HYE2S1RTEX46PSE9GF6F19KW You could open a…

Hi @fernando javier echague , thanks for your question. Please can you specify which report you're having trouble with? If you can share an anonymised screen or something, that would be helpful. Cheers

Hi @髙木 陽菜 , thanks for your feedback. Usually, if you want to do some action / validation in the create screen, or in this case, within the request form, before it is submitted, you would need to use a behaviour for this, in Scriptrunner -https://docs.adaptavist.com/sr4jc/latest/features/behaviours I did check as well, if…

@Martina Bassi , possiamo darti una mano con questo, tipo Flavio o Roberto dovrebbero essere in grado di farlo

We use Assets in many different ways but a cool use case we were able to implement was to track different policies and who were the responsible people, using also Assets custom fields on the Jira side.

Hi @Rahul , thanks for your question. If you don't have many projects, copy and paste could be an option. https://yourinstance.atlassian.net/jira/settings/projects/manage ^ from this page, you can get a list of projects What is it that you are trying to achieve? Could you create a dashboard in Jira to give you an overview…

Hi @Smitha Joseph , thanks for your feedback. Yes, you can check out the documentation provided by the vendor here - https://support.smartbear.com/zephyr-scale-cloud/docs/?lang=en I also tagged Zephyr into this question so someone from the vendor might reach out to you as well. Cheers

Hi @Kaspars Tenters , welcome to the Atlassian Community and thanks for your question. This isn't going to be something we can help you with unfortunately, not having access to your account / instance. Please open a ticket with…

Hi @Smitha Joseph , thanks for your question. Are you using an app for testing or what is your setup? If you have Zephyr or XRay, you probably just need to train your QA Team on how to use the apps in Jira. If you are using your own custom configuration, for example, you have a project where you are tracking test cases,…

Hi @Ushna Sarfaraz , thanks for your question. The error message, even if it is saying there is an issue type, I think possibly where it is failing is the Key column. The key value refers to the issue key in this context, not the project key. Normally when you import values in from a CSV, you have already specified in the…

Hi @Joscha , thanks for your question. I don't see a way to do this in Automation, maybe it would be possible with a script. I would suggest another way to approach this, if you don't want team-managed projects to be visible to everyone, would be to restrict who can create team-managed projects with the global permission -…

Thanks @Joanna Thurmann for your comprehensive reply!

@daniel.ouyang , to be able to view the transition date as distinct field in the issue, you will have to create a custom field. You can use an automation to populate it automatically as I suggested.

Hi @髙木 陽菜 , welcome to the Atlassian Community and thanks for your question. You can use an automation for this. Please check out this example rule from the Automation Template Library - https://www.atlassian.com/software/jira/automation-template-library#/rule/1357059/25937333 Hope this helps you. Cheers

Hi @Peiman Parsa , thanks for your question. I have tagged confiforms in this post but you can also open a ticket to the vendor about this, as they are generally the best placed to help with this kind of question…

Hi @Andreas Reymann , welcome to the Atlassian Community and thanks for your question. If you know the name of the filter for the board, you can go to the System settings and search for the 'Shared Filters' option, where you can search for the person who isn't around anymore as the Owner and then change all of the filters…

Hi @Vandana , welcome to the Atlassian Community and thanks for your question. In your query, does the 'Customer' field have multiple customers? If so, I would use IN and not the = "Customer[Select List (multiple choices)]" IN .. AND status != Closed and type IN ("Production Bug", Bug)and updated <= startofyear() You can…

Hi @Shefali Tayade , thanks for your question. This is usually a permission issue. Does the user have browse projects permission for the project the linked issues are in? Please check this and share your feedback. Cheers

Hi @daniel.ouyang , welcome to the Atlassian Community and thanks for your question. You can use an automation for this. Here is an example rule that you could modify for your use case - https://www.atlassian.com/software/jira/automation-template-library#/rule/9918996 Instead of setting the Start Date, you could create a…

Hi @Martina Bassi , thanks for your question. It should be possible, yes, a configuration like this, where you can filter the options in a question based on a previous input - https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-assets-object-field/ This section here explains what to do - Use the…

Hi @Kirubakaran Vethamoorthi , welcome to the Atlassian Community and thanks for your question. Please open a support ticket for this with Atlassian - https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account . Unfortunately, this isn't something we will…

Hi @Tomislav Tobijas , thanks for your question. I will tag two people who can respond more accurately than I can to this - @Ree Kent and @Joanna Thurmann Particularly in the cloud, things are changing often and quickly so I would tend to agree that it would be more fair for a question like this one not to appear in the…

My advice is to create typically 2 JSM projects, one blank and one with the full ITSM template. In this way, you can show what is possible with all of the different features, but start off more simply, adding and enabling different elements as the customer is ready. Another thing I like to do is, if you are an Atlassian…

Hey team, I am wondering about how and whether Loom will be integrated into JSM and other Atlassian tools.

Hi @Tyler Krzanowski , this is more or less what I came here to say. I think AI can be a powerful tool but it is important to consider it as a resource but not a single source of truth. You can use AI to deepen your knowledge but alongside other traditional sources like books or articles to maintain a balance and to…

Hi @Martin Härri , thanks for your question. If you have a paid license anyway, I would recommend you reach out to the support at Structure for this. They have always been really helpful in my past experience…

Hi @sarmad , welcome to the Atlassian Community and thanks for your question! Please can I ask, which Jira product are you using? In the Jira business projects (formerly Jira Work Management), there is a view like this one called, 'Timeline', where you can see different issues in a Gantt-type view on a calendar and the…