Valerie Knapp_dpp5c6 Expert

Hi @Emma Hernandez , I found a knowledgebase article about this https://confluence.atlassian.com/jirakb/user-cannot-log-into-atlassian-cloud-with-error-the-signed-in-user-is-blocked-1141983758.html Please can you check this out and see if it helps you. Best wishes

Hi @Emma Hernandez , thanks for your question. Have you confirmed that the users with this policy are members of a product access group? Were they logging in normally before you added them to the SSO policy? Best wishes

Hi @erica_dahl , thanks for your question. I would use an automation for this. You can use a rule like this in the automation library as an example / to get some ideas. Basically here, we're creating a series of subtasks and you could copy in the same moment, the values from the custom fields in the parent issue…

Hi @Lokesh Singh Sisodia , thanks for your question. Have you already checked out the product documentation for how to use the Set issue fields post function? https://appfire.atlassian.net/wiki/spaces/JMWEC/pages/465504849/Set+issue+fields If not, please check this out. If so and you're still not getting anywhere, I…

Lol @Bill Sheboy , I just copied this from that other post we're working on together. Great minds!

Hi @Michael Landry , thanks for your question. To help with this type of troubleshooting, we typically need more information. Please can you share * what type of project is this (e.g., company-managed, team-managed, etc.), * an image of your complete automation rule in one image file, * images of any relevant actions /…

Hi @Jeisson Moncada , welcome to the Atlassian Community and thanks for your question. This issue requires an intervention from Atlassian to see what's going on with your account. Please open a support ticket https://support.atlassian.com/contact/#/ Best wishes

Hi @Augustin Bauer , welcome to the Atlassian Community and thanks for your question. I think you would likely need some consultancy to help you configure an integration between your clocking system and Tempo, if it's even possible to achieve what you want, which would be a dynamic workload scheme. I think your best bet…

Hi @김지환(Jihwan)/리서치옵스파트 , welcome to the Atlassian Community and thanks for your question. I checked the Refined documentation but there isn't much information about the configuration or customisation of the tabs macro https://help.refined.com/space/TOOLKITCLOUD/4704258942/Tab+(container)+macros Please open a ticket to the…

Hi @Ada Yang , welcome to the Atlassian Community and thanks for your questions. I have read your post and went and checked the documentation for Confiforms but I think your best bet is to open a ticket to the vendor to ask these questions…

Hi @Ratom , thanks for your question. You are asking if in the date range, you can preselect, for example, one of the options that are displayed (like current week, etc)? https://soldevelo.atlassian.net/wiki/spaces/WA/pages/1478492188/Date+range I think you'll need to ask this to the vendor, if it would be possible.…

Hi @Amiads , thanks for your question. Please can you share a little more information? What is the scope of the Structure? Was it working before and stopped? Can you share a screen of the Structure or the configuration of what you'd like to see? Best wishes

Hey @SAzaruddin.mp , as Bill says, the action (the sending of the email) isn't being performed because the issue you're using to test still doesn't meet the criteria for the trigger. We (sorry if I'm speaking for both of us @Bill Sheboy but I think you agree) think you have more than one issue type with the name Epic in…

Hi @shelby.shea , thanks for confirming. Do you have a custom field created in Jira for the Start date? If so, you could use a standard automation, something like this https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357059/25937333 to populate the Due date from the Start date value. Here is…

Thanks for the assist @Trudy P Claspill !

Hi @Alejandra Martin , thanks for your question. In JSM, you should be able to set up a simple form that your consultants can fill in from your customer portal Then, you just need to configure a workflow with the approvals using a guide like this…

Hi @Christopher Hönn , welcome to the Atlassian Community and thanks for your question. As far as I know, you will need a third party app to facilitate or make any changes to the portal, in terms of making more fields visible and editable. Here is an example…

Hi @edwin vasquez , thanks for your post. I found this bug but it's for DC, https://jira.atlassian.com/browse/CONFSERVER-55789 So, it seems like a known issue but maybe not for cloud yet. Let's see if anyone else has had this issue. Best wishes

Hi @Agidi Solomon John , welcome to the Atlassian Community and thanks for your question. If you need help getting started, on how to set up and start using Jira, please check out these guides https://support.atlassian.com/jira-software-cloud/docs/learn-how-jira-products-work/ Best wishes

Hi @Albert , welcome to the Atlassian Community and thanks for your question. Please can you confirm you've had the user check their spam folder? Have you also checked, if you use Microsoft for example, if there is any filter/ security at the mailbox level (so not in the outlook client) that is intercepting the messages? I…

Hi @Jenny , thanks for your question. Is the issue still persisting? Have you tried different browsers or in incognito mode? I would open a ticket to Atlassian as this sounds like a problem they will need to help you with https://support.atlassian.com/contact/#/ Best wishes

Hi @Fariba Kaibiri , welcome to the Atlassian Community and thanks for your question. It should be possible to set another person as the lead in the Project Details section. Here is the documentation which explains how to do this https://support.atlassian.com/jira-software-cloud/docs/edit-a-projects-details/ Best wishes

Hi @Andrea , thanks for your question. If you're asking how to use Jira in your resume, you could create a dedicated project and keep track of any goals you have in terms of learning the Jira and other Atlassian products better. Otherwise, I would recommend to help you get roles such as a consultant, to study a…

Thanks @Bill Sheboy . @SAzaruddin.mp , please make a copy of this rule and disable the original one. Then, add the log step to the new rule and then run it again to see what is printed to the audit log. Cheers

Hi @Mohd Shahfaisal , welcome to the Atlassian Community and thanks for your question. Are you using an app for testing? Please can you confirm if it's X-ray? Zephyr? Or another one? Normally I would advise in a case like this to check out the product documentation for the app, for troubleshooting help, or to open a ticket…

Hey @Bill Sheboy , are you still following this post? Do you have any more ideas for why the email isn't being sent?

Hi @SAzaruddin.mp , thanks for the screen. Please can you change the rule actor to 'automation for Jira'? Sometimes your user doesn't have all the permissions needed to perform the actions. Cheers

Hi @SAzaruddin.mp , please can you check the rule details and what project is set in the scope? https://support.atlassian.com/cloud-automation/docs/what-are-rule-details-in-atlassian-automation/ Cheers

Hi @SAzaruddin.mp , ok, thanks for the confirmation that the issue is an epic. Please change the trigger to be a manual trigger temporarily in the rule. Then, from inside the issue, click on the Actions button and run the rule manually to check that the email is sent. If this works, we just have to figure out why the…

Hi @SAzaruddin.mp , thanks for sharing the workflow. I don't see any issue here. As I said, the audit log is saying that the rule / trigger isn't called by the issue you're testing with. Please can you show a screen of the issue AT-648? Cheers