Valerie Knapp_dpp5c6 Expert

HI @Muhammad Kamarul Ariffin Bin Adlan , thanks for your comment. You can manage the loan of devices using automation to generate notifications and reminders for the device loan period. You would need to check in the marketplace if there are any apps for this. When I search for assets management, I found these…

Hi @Josh Schoenick , thanks for your post. I have a question for you about this automation. As you say, it's already very complex and delicate in terms of the configuration. This change request from your colleagues, is this to deal mostly with exceptions? If that's the case, could you instead have a global transition with…

Hi @[deleted] , thanks for your post. Please can you clarify what you mean by stop and run SLA's on different stages? Do you mean the SLA's in Jira Service Management? Or are you using an app to manage SLA's in Jira? Can you share please an anonymised screen of what you want to change and try to explain a bit more what…

Hi @Sam Terezakis , thanks for your question. To clarify, it's only step 2 you are asking for help with? I would suggest instead of a user condition to use a JQL condition for "Test Approver" = "User" and then you can also check in the issue search that the list of issues you're trying to make this rule work for is…

Hi @sinnovate b , welcome to the Atlassian Community and thanks for your question. What you're going to be able to retrieve with JQL depends on what, if any, Zephyr data you have stored in the Jira issues. For example, of my customers uses Zephyr extensively for testing. They indicate in the Jira issues, such as bugs or…

Hi @Brian , thanks for your feedback. Sorry for the confusion on my part. I didn't know this was a free instance. Please check out the documentation on the limitations of free plans https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/ So, to answer your question, you shouldn't have…

Hi @Muhammad Kamarul Ariffin Bin Adlan , welcome to the Atlassian Community and thanks for your post. It's not really clear to me what you you need here. You already have a device management process implemented in JSM? You currently have a start / end date for the loan? But instead you want to have a start and end time for…

Hey @Nate Mosk , welcome to the Atlassian Community and thanks for your question. Please can you check the other configurations of the board? It looks like you might have something in the swimlane configurations. I think your board is set to Epics but please try changing it none. Hope this helps! Cheers

Hi @Brian , welcome to the Atlassian Community and thanks for your question. Maybe it's a silly question but have you chosen a role from this screen? You will need to check out the permission scheme to make sure you enable the user to a role that gives them the permissions they need to work. For example, you at least need…

Hi @Oksana Oliinyk , welcome to the Atlassian Community and thanks for your question. Please can you post a screen of what you mean? Of course you can anonymise any sensitive information. Best wishes

Hi @John Williams , welcome to the Atlassian Community and thanks for your post. When you say you can see the location, do you mean in the user profile, as in admin.atlassian.com? When you talk about the reporter, do you mean just in Jira or do you mean also customers from the service desk? As far as I know, it won't be…

Hi @Carly Scarlato , welcome to the Atlassian Community and thanks for your question. If I've understood correctly your question, you want to apply different workflows to different pages in Confluence, using Comala. Please check out this product…

Hi @Shiv Ashish , welcome to the Atlassian Community and thanks for your question. The information you're asking for is typically provided by an Atlassian Solution Partner, rather than Atlassian directly. https://partnerdirectory.atlassian.com/#/ Please check out this website where you can filter by geographic area as well…

Hi @Kay Kalu , there's also a simpler way to do this where the trigger for the automation is when the source fields are updated, so in my use case, likelihood and severity, to then use if / else statements to specify what the risk should be. Just another idea if the lookup table is too much. Thanks for accepting the answer…

Hi @Xiangfan , do you have an internal team that can help you with this? Unfortunately, we can't tell from outside of your instance who the administrators are. What would you do if you needed to add a new user to the project? Is there someone who you usually contact about managing Jira access? This person should know who…

Hi @Kay Kalu , thanks for your post. I wrote an article about this which you might find helpful - https://community.atlassian.com/t5/Automation-articles/How-to-use-Automation-Lookup-Tables-for-calculated-values/ba-p/2907218 Please check it out as a possible approach and share your feedback. Best wishes

Hi @Xiangfan , as @John Funk and I both said, the user must be enabled as agent, like this in the admin.atlassian.com user page. Please check this on your site. Cheers

Hi @Xiangfan , it sounds like the person who you can't assign to is not a Managed User, but I think the issue is likely around permission or product access. If you check their user page in admin.atlassian.com, please can you verify that the user has Jira Service Management product access as an agent? If that is okay, you…

Hi @Jorge Colodrero Estrada , thanks for your post. It might be that this email has been placed on the suppression list. Please check out this article here to see if it helps you - https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108 Why this is necessary If you are…

Hi @Xiangfan , welcome to the Atlassian Community and thanks for your question. Please can you check the Permissions for the project that the role of Developer has the assignable user permission? Does the team member have an agent license for Jira Service Management? Please verify this as well. Hope this helps you but if…

Hi @Vara Prasad , thanks for your post. I think this is something you will need to ask for help with from someone in your organisation. Is there a Jira administration you could reach out to? If not, I would encourage you to reach out to the vendor of the app for support, either by opening a ticket or checking the…

You're very welcome! Good luck with your investigations and migration.

Hi @Robert Quinn , thanks for your post. Sure, you can set up security levels for each initiative. I guess your question is more what happens to the child / other issues in the project. You could have an automation to copy the security level from the parent issue when the child issue is created or linked to the parent.…

Hi @Tiffanie Penley , thanks for your post. This always happens in a migration. If you don't already have a MOVE ticket open with Atlassian, please open a support ticket here https://support.atlassian.com/contact/#/ and choose migration support to get this text removed. Best wishes

Hi @David Nowak , welcome to the Atlassian Community and thanks for your question. Have you checked the product documentation already for this? https://support.atlassian.com/analytics/docs/create-or-clone-a-dashboard/ You are saying, even after you create a dashboard, it does not save? I would open a ticket about this if…

Hi @Yi Meng , thanks for your question. Please check out some of the other posts about this topic https://community.atlassian.com/t5/Jira-questions/Migration-from-rally-to-jira/qaq-p/2508647 https://community.atlassian.com/t5/Jira-questions/Rally-to-Jira-Migration/qaq-p/930170 If you think you will need help, you can also…

As @Piet Pieters says, if this is a data center instance. Also the ScriptRunner app behaves in a different way and you should reference this documentation, which also has video tutorials - https://docs.adaptavist.com/sr4js/latest/features/jql-functions/jql-functions-tutorial Hope this helps!

Hi @Victoria Gryschock , welcome to the Atlassian Community and thanks for your post. Please open a ticket to the vendor of BigPicture to ask for support - https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm?hosting=cloud&tab=support The should be able to help you get to the bottom of what is…

Hi @Nieves Garcia Sanz , welcome to the Atlassian Community and thanks for your question. I added the tag of scriptrunner because it looks like you're using ScriptRunner Enhanced Search JQL Functions. Please reference the ScriptRunner documentation for help with this.…

Hi @Karpaga Selvan , thanks for your question. It sounds like this is a permission issue. Please reference the documentation here, https://support.atlassian.com/subscriptions-and-billing/docs/understand-billing-administration/ , which explains who can access and manage the Billing part of the admin.atlassian.com site. If…