Valerie Knapp_dpp5c6 Expert

Hi @Lakshmi Soman , welcome to the Atlassian Community and thanks for your post. You should be able to change which product you are working in / viewing in the top left corner by clicking on the icon that looks like a waffle / matrix This is called the application switcher and it should allow for you to change between the…

Hi @jiamin tu , thanks for your feedback. I have escalated this post to the support team. They should reply to you here. Best wishes

Hi @[deleted] , welcome to the Atlassian Community and thanks for your question. I've escalated this post to the support, who should be able to help you with this. Best wishes

Hi @Casimodo72 , welcome to the Atlassian Community and thanks for your question. I've escalated this post to the support, who should be able to help you. Best wishes 

Hi @jiamin tu , welcome to the Atlassian Community and thanks for your post. You will need to contact the Atlassian Support for help with this. Please open a ticket here https://support.atlassian.com/contact/#/ Best wishes

Hi @Mark Hansens , welcome to the Atlassian Community and thanks for your question. Yes, basically someone needs to have org admin access in both instances to facilitate the migration. Of course the other possibility is that you give temporary access to the new instance to your vendor. Either way, someone needs this…

Hi @adb , welcome to the Atlassian Community and thanks for your post. Please see this page which explains how Atlassian handles feature requests, bugs and security fixes…

Hi @Md_ Abrarul Huda , thanks for your post. Yes, this is possibile using an Issue Security Scheme - https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/ Basically, you make up different security levels and then you need to decide who can access which levels of security. So, you…

Hi @Richard Ryu , welcome to the Atlassian Community and thanks for your post. Unfortunately, we cannot intervene in your Atlassian instance, You will need to contact or someone else in your company who is an admin in the instance, or open a ticket to the Atlassian Support, if you are a named billing or technical contact.…

Hi @Johnson Wang , welcome to the Atlassian Community and thanks for your post. Congratulations on your successful migration! It's no small feat. In Jira cloud business projects, it's not immediately obvious that you have different boards for different workflows. Please can you check if you see something here I hope this…

Hi @[deleted] , thanks for your post. Please ask for support with Musanad in their website - https://beta.musaned.com.sa/en/home We won't be able to help you delete anything in there from here as this is an Atlassian Support forum. Best wishes

Hi @Frances Suazo , welcome to the Atlassian Community and thanks for your post. Please can you answer a few questions? First, what kind of project is this? Is it team-managed or company-managed? Is this a Jira business project? Or a Jira software project? Or a Jira Service Management project? Generally speaking, when you…

Hi @Matheus Furtado , welcome to the Atlassian Community and thanks for your post. I've escalated it to Atlassian Support who will likely need to help you with this. Best wishes

Hey @Doug Schumacher , welcome to the Atlassian Community and thanks for your question. I believe you're asking about Discovered Products. Please check out how to view them here, if you're an org admin in your company https://support.atlassian.com/organization-administration/docs/review-discovered-products/ . If you're not…

Hi @mahesh_kalla , welcome to the Atlassian Community and thanks for your post. Please check out this other post where someone is asking the same question https://community.atlassian.com/t5/Jira-questions/Milestone-markers-in-Jira-Roadmaps/qaq-p/2261049 . Basically, it's not possible to have Milestones yet but you can vote…

Hi @Nayeemuddin Khan , thanks for your post. Sure, if both projects are company-managed, you can use the same custom fields. It depends on what you mean about the projects being linked. You can have a configuration of JSM where you create tasks in different types of projects, for example, where you need to ask for input…

Hi @Anastasiia Derendiaeva , welcome to the Atlassian Community and thanks for your question. You might have been added to the suppression list. Please check out this guide for how to get your emails back…

Hi @Sunil Kumar Polai , welcome to the Atlassian Community and thanks for your post. Other users have already asked this question, see this post https://community.atlassian.com/t5/Jira-Service-Management/Out-of-Office-Calendar-for-a-JSM-Project/qaq-p/2879259 I would tend to agree with what @Fabian Lim wrote that, even if…

Hi @Jane McCusker , welcome to the Atlassian Community and thanks for your post. Did you import through the Zephyr wizard or did you use the Jira import to do this? I don't think it will be possible to transform the Bug, which is a Jira issue type, into a Test or Test Case, which is an app artefact in Zephyr so you will…

Hi @Stephen_Lugton , thanks for your feedback. Yes, this could create a situation where a customer is commenting on a closed ticket and nothing happens, but they would also see this in the portal, that the issue isn't re-opened. I agree with you that a better approach would be to archive old tickets. I was responding to…

Good shout @Bill Sheboy , thanks as always for your helpful contributions!

Hi @JZD , thanks for your post. Please can you try putting a 'log' action before the 'edit issue' action and put the smart value you want to populate the edit issue action with? When you try to run the rule again and check in the audit log, you should be able to verify if the correct value is being 'printed' into the log…

Hi @Wayne DeCoste , welcome to the Atlassian Community and thanks for your post. If this is a company-managed project, permissions are managed by the project permission scheme. You can learn about how permission schemes work…

Hi @Sabina Alistar , welcome to the Atlassian Community and thanks for your question. Please can you explain what you're trying to achieve? Do you want to create a dashboard for issues from a team-managed project? You should be able to write and save a JQL filter and then use those in a dashboard. Is this what you mean?…

Hi @kyle_ogrodnick , welcome to the Atlassian Community and thanks for your question. I was able to get this working by creating a variable with the Epic name, like this Is this what you meant to do? I hope this helps you but if you have any questions or doubts, please just ask. Cheers

Hi @Marian Goldshtein , welcome to the Atlassian Community and thanks for your question. A few things - 1) This error message sounds temporary. Is this problem still persisting? 2) If it is, please check the project permissions. A person being a user admin doesn't necessarily mean they are enabled as an Assignable user. 3)…

Hi @Samandar Ismatov , welcome to the Atlassian Community and thanks for your post. Please check this post, which explains what is happening - https://community.atlassian.com/t5/Jira-questions/Atlassian-Cloud-site-is-unavailable-due-to-scheduled-maintenance/qaq-p/2272114 Basically, also now, there isn't any issue…

Hi @tester , welcome to the Atlassian Community and thanks for your post. This isn't the Bitbucket Support Team. You can open a support ticket to Atlassian here - https://support.atlassian.com/contact/#/ to ask for help with billing enquiries. Alternatively, we can escalate this post to them. Please let us know how you…

Hi @Robert Schneider , thanks for your post. Some people have in their workflows for something like a Service Request a status after the Resolved status of Closed. What you could do is after something has been resolved, with no comments, for a certain period of time, is transition the ticket with an automation to the…

Hi @admin_benonieast , welcome to the Atlassian Community and thanks for your post. Let me escalate this to the Atlassian Support as I understand you will have difficulty opening a ticket yourself if you don't access the email associated with the account. Hang in there, help is on the way. Best wishes