Valerie Knapp_dpp5c6 Expert

Hi @sobin paul , welcome to the Atlassian Community and thanks for your post. I appreciate it's not very clear but I believe the Team Code | Labels mapping might be the problem from the screens here - https://appfire.atlassian.net/wiki/spaces/DLP/pages/297635027/Field+mapping I would generally recommend if you are having…

Cheers @John Funk 

Hi @SONIA MAWANDIA , as @Justine MacLean - Gliffy Solutions , the best thing is for you to email Gliffy and open a ticket so they can help you resolve this issue. Best wishes

HI @SianS , thanks for your post. I have a few questions, if you don't mind. How did you add the 'Scope Status' field to the Description fields section? Did you drag and drop it from the Fields section there to the right-hand side of the screen? Did you create the custom field yourself? If not, it may be that someone has…

Hi @Ghana , thanks for your post. Please can you confirm that the person you are trying to login as is not one of these? You also can’t: * log in as another organization admin. * log in as a user who hasn’t accessed an app in your organization yet. * log in as your own account to access an app. * log in to Jira Service…

Hi @Ingo Kasch , please accept my apologies for the delayed reply. I have escalated this post to Atlassian but I fear we might be too late. 

Hi @SONIA MAWANDIA , thanks for your feedback. Also here, Gliffy being a paid app, I would open a ticket to the vendor to ask for help. https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=support Especially, like you say, if it works on some pages and not others, the vendor is really…

Hi @raro , thanks for your feedback. Let me escalate this post to ask Atlassian to have a look. Best wishes

Hi @Alina Crihan , welcome to the Atlassian Community and thanks for your post. The response to other posts like this was to open a ticket to the Atlassian Support, so I would suggest you do the same - https://community.atlassian.com/forums/Atlassian-Account-questions/Tax-residence-certificate/qaq-p/1597006…

Hi @Laura Olbrych , welcome to the Atlassian Community and thanks for your post. Others have replied to similar posts recommending to open a ticket to Atlassian - https://community.atlassian.com/forums/Atlassian-Account-questions/Tax-residence-certificate/qaq-p/1597006 https://support.atlassian.com/contact/#/ Best wishes

Hi @raro , welcome to the Atlassian Community and thanks for your post. I have also had this issue before. Have you tried with a private / incognito browser? I think sometimes that can be a workaround for this type of issue. Best wishes

Hi @SONIA MAWANDIA , welcome to the Atlassian Community and thanks for your question. Is this what you are trying to do? https://help.gliffy.com/confluence/Content/GliffyCommon/Linking-shapes.htm?Highlight=page%20links Generally, for this kind of query / topic, I always recommend to check the product documentation, as the…

Hi @Christoph Körner , thanks for your post. I had a look here https://cloud-updates.released.so/all and in the documentation for priorities in the cloud - https://support.atlassian.com/jira-cloud-administration/docs/manage-priorities/ but I don't find any reference to what you are describing. I remember a time when we…

Hi @shen chao , welcome to the Atlassian Community and thanks for your post. I don't see anything on https://confluence.status.atlassian.com/ so you will need to open a ticket to the service desk for this https://support.atlassian.com/contact/ . Best wishes

Hi @Jakub , welcome to the Atlassian Community and thanks for your post. I helped another person with a similar requirement here - https://community.atlassian.com/forums/Jira-questions/Send-Email-when-Open-tickets-in-Given-Project-exceeds-10/qaq-p/2931047 You can have a JQL in the scheduled trigger to program the rule to…

Hi @loom_consulting , welcome to the Atlassian Community and thanks for your post. This isn't something we can assist you with unfortunately, you will need to open a support ticket to Atlassian, https://support.atlassian.com/contact/ Best wishes

Great minds @Dan Breyen !

Hi @Anna Arczynska , thanks for your post. I would just use a site like this - https://freeformatter.com/cron-expression-generator-quartz.html . Have you already tried this? Cheers

I once accidentally deleted a Jira project from the wrong (customer) instance.... I was supposed to delete it from a sandbox / pre-prod (which had a different coloured background) and instead I deleted it from production! Luckily, there was a backup but my mistake caused a lot of people to have to do additional work to…

Hi @Romy Meyers , thanks for your post. I have a few questions for you if you don't mind. Can you update the ticket reporter to be Customer B? If you want to conclude Customer A's involvement, could you resolve the ticket and clone the ticket into another work item to transition to working with Customer B? I can understand…

Thanks @Andy Heinzer ! This is super helpful. I was struggling yesterday to find where the boards live, as I thought that might be where I needed to get to in order to be able to do this. Your explanation is very clear and useful. Thanks so much!

Hi @Ravi Sagar _Sparxsys_ , I just don't see any possibility to create a board with sample data. I also don't see where all of the boards live now, but that is another story.

Hi @meerm , thanks for your post. I have replicated the problem. In the 'old' UI, you can only create a new project with sample data, not just the board. Let me escalate this post to Atlassian and see what they say. Cheers

Hi @Simon Sinclair (Torque) , welcome to the Atlassian Community and thanks for your question. Let me see if I understand, you set up an work item (issue) filter subscription, so you getting an email with a list from Jira of your tickets. When you try to click on the hyperlink in the email to view the ticket in Jira, what…

Hi @Seda Gülen Güzel , welcome to the Atlassian Community and thanks for your question. If I understand correctly, you were more asking if it would be possible for a Jira software user (let's say) to access the boards in a JSM project without needing an agent license. I believe you should be able to do this, as @Tansu…

Hi @ZHENYU TANG , welcome to the Atlassian Community and thanks for your post. Please open a support ticket for this - https://support.atlassian.com/contact/ Best wishes

Hi @Mattia Gibilaro , there are some possibilities to customise the customer notifications, here but to be able to insert a custom field, you will need to create an automation rule to send the notification. Best wishes

I agree @Ollie Guan !

Hi @Coral Tremayne , welcome to the Atlassian Community and thanks for your post. I have checked what others are saying and it would seem there isn't really any support for this 'feature' yet - https://community.atlassian.com/forums/Jira-questions/Details-about-the-new-option-quot-Start-Stand-Up-quot/qaq-p/2840728#M1060273…

Hi @Preslava Petrova , thanks for your patience. I just replicated your view. You need to switch on the 'Feature' of 'Sprints' in your team-managed project Please try this and see if it helps you. Cheers