Tim Kopperud Community Champion

Hi @Oshadhi Vindhyani , 1: Select one of the issues where you want to include the Due date. In the lower right corner of the issue select Configure 2: On the right side of the page you should see Due date under suggested fields, like this 3: Drag&Drop that field into the section for Contect fields or Descption fields.…

Hi @Shasheekant Patel, if I understand your question correctly you might try something like this using Jira Automation: Update the filter (yellow) and the email recipient and content (blue) according to your need. TimK.

Hi @Aliaksei Mkrtychan I cannot see any immediate problems with the setup. I might suggest you try upgrade to a trial version for one of your products and then contact Atlassian Support about the problem. When upgrading to trial you still have 14 days before CC information are needed, and you don't need to continue the…

Hi @[deleted] , if I understand your question correctly something like this might do You might change the filter (Initiator is not) to a more suitable filter, e.g., mathing only a certain agent group. Especially if other users (non-agent or non-reporter) are able to comment on the issue. Also replace my * Testing status…

Hi @Aliaksei Mkrtychan, it seems I cannot find any immediate problems with the setup or user/license count based on your images. I also see you have one user accessing your site yesterday 26th. But I got an idea, and It might be far fetched though, but based on you having an East Eurpean name (if I read it correctly) I did…

Thanks @Aliaksei Mkrtychan. I notice there is a disparity between users count in your first image (10 users) and second image 9 users) for Confluence. These pages normally show the same number of users. 1: How long where you able to actually use your site before it was unavailable? 2: To dig further into this, can you on…

Hi @Aliaksei Mkrtychan, can you share an image of the Products tab? TimK.

Hi @santosh_l , welcome to the Atlassian Community. I just want to inform that the image you are refering to is not included in the post. TimK

Hi @Aliaksei Mkrtychan, welcome to the Atlassian Community. Any unregistered subdomain will display this page as you see by this link https://anysubdomaincanbewritten.atlassian.net/ Try navigate to https://admin.atlassian.com/ This page will show a list of all the sites your Atlassian ID is connected to. Does your site…

Hi @nagarajan.b, thanks for the update. Jira doesn't support such signatures out of the box as I understand it. Jira has it's own feature to see details of who commented by hovering over the commenters image or name within the comment itself as seen here I do understand this is not what you are aiming for and might be…

Hi @Tata Tatkhashvili, thanks for accepting this answer. Glad I could help. TimK.

Hi @Tata Tatkhashvili, I suspect there is a weekly scheduled automation rule that is involved here. Navigate to your SPR project and select Project settings from the menu on the left side. Under Project settings select Automation. Under Automation select the Rules tab Look into all rules that starts with a trigger When:…

I have used this app for several years, on server/DC instans, and have to say it is a very good tool for tracking and reporting on risks. The end users utilized it heavily. Highly reccomended. I'm specially pleased with the important feature to establish several risk models. I mean OPS, DEV, PM, HR etc. shouldn't all use…

Hi @Avrohom Yisroel Silver, thanks for accepting the answer. Glad I could help. TimK

Hi @Dd, you might try something like this AND text ~ "\"my_function\"" Original: New result Hope this helps. TimK.

Hi @Dave lemmon, Yes, Jira can be used for this, and it works quite nice when the setup is proper and you include automation rules so it handles on/off duty automatically. I have myself used Jira for similar things, like. * For a former client we converted the vacation planner from spreadsheet tracking vacations for about…

Great. The badge showing up in my "Kudos Challenges list" actually made me first aware of a local event, which I'm now attending. TimK

Hi @Terrence Young, welcome to the Atlassian Community and to this group. I think you idenfied one of the main barrier when delivering ITSM. It's the customer who defines the value. This is related to the users feeling, and the value of the service delivered is then defined by in their personal preferences and perceptions.…

Hi @Tomi Ferrell, welcome to the Atlassian Community. Glad to see you like the Atlassian tools. I also use Atlassian tools (Jira and Confluence) for personal use (projects at home, vacation schedule etc). TimK. 

Hi @Kristján Geir Mathiesen, thanks for sharing the experience with this play, and making me aware of it. This is a play I will certainly use with new client teams. TimK

Hi @Svenja Lorenzen, this is a nice template, it was clear and ease to read. TimK

Hi @JOSEPHINE LEE , welcome to the Atlassian Community. Glad to see you here. This is exactly what I found back in 2015 when I started my first small steps on the "Jira path". I hope you will have a good time here, and as @Mayur Jadhav says "feel free to post your doubt and questions to community" 👍 TimK.

Hi @Dave Mathijs, thanks for sharing this framework. I was not aware of The loop. It's a page I will forward. TimK. 

Hi @IT Admin, you can use the JQL function now(). See the syntax for this here. Notice the time is stored and compared in milliseconds hence using a JQL like the one below will normally give zero results. Status = Schedule AND "Planned Start" = now() This because Jira returns the the exact millisecond for now() which…

Hi @Almighty Drake, welcome to Atlassian Community. In short; Yes, Jira is a good tool for this. If you create an issue in a standardised form as you stated, you will also be able generate reports automatically using dashboards in Jira. Jira is actually a very good substitute for spreadsheets (as data source) and…

Hi @Craig_Harley, thanks for accepting the answer. Yes, a simpler route is often a better approach. I hope you got it working as you wanted. TimK.

Hi @THIBAULT JOSSELIN, thanks for accepting the answer. I'm glad I could help. TimK.

Hi @Sergio M. Gard, thanks for accepting the answer. I'm glad I could help. TimK.

Hi @Devin Holland, thanks for accepting the answer. I'm really glad the suggestion helped. TimK. 

@Martina, thanks for the feedback. I'm glad it helped. TimK