Asha Goyal_0i7i5i Expert

You can copy board from Your work ->Board . Click three dots and you'll see the 'Copy' option Open the copied board and follow the navigation: click on 3 dots on the top right corner --> 'Configure Board' --> Saved filter (Edit filter query) and change the name of the project. Hope it helps.

Hi @Win Deleting the project is not solution ,you may loss the data . You need to work on the configuration schemes of the project.If needed take the help of Jira Admin to correct the configurations. And feel free to share your current configuration and lets us know what you want to acheive . Hope it helps Thanks

Hi @Allen Lee Yes you can copy a board To copy a board in Jira Software Cloud: From the global navigation at the top of the page, select the search field or ( press /) Select Go to all: Boards Select Create board in the upper right of the screen Find the board you want to copy Select Copy from the menu on the right side…

Hello @Siobhan Flynn 1 and 2 are the one and the same option. If you add customer at one place, it will start reflecting on another if added as customer role. 3 option mainly to control the project permissions. Groups are mainly to control the Permissions/Notifications etc. 4th option is for the list of all the active and…

@Soporte Itera In that case you need to check with the site admin, where in admin access you need to check in Portal-Only customers to see if customer is inactive there. Hope it helps. Thanks

Hi @Jon Hill You can refer below link to remove inactive users. https://confluence.atlassian.com/jirakb/how-to-disable-remove-inactive-or-active-users-in-bulk-1093012826.html Hope it helps

Hi @ahmad.muhammad Time to resolution being the time between the ticket first being opened to when it was last marked as resolved. The Resolution time will be the difference between the latest, most recent Resolution Date and Created date. Fractions of time are truncated. For example, the Average resolution of 1.7 days…

Hi @Sourav Mallick You can refer below link for migraton conditions from Jira server to Jira cloud. https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-can-we-migrate-existing-scripts-from-Jira-Server-projects-to/qaq-p/1948983 Hope it helps Thanks

Hi @Soporte Itera First check this assinable issue permission and assign issue permission * does your user that is the role actor have the permission to assign issues ? * does your user have the permission to get assigned? And for the reporter field follow the below link…

Lovely!!

Hi @Mohamed Saad Taha Currently, it's not possible to customize buttons on the customer portal. https://community.atlassian.com/t5/Jira-Service-Management/Can-I-customize-the-buttons-on-the-Customer-Support-portal/qaq-p/1065873 Hope it helps Thanks

Hi @Dee Minty Could you please try field value by using {{ issue.customfield_10132.value}} Here is the document for further reference: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ Hope it helps. Thanks

Hi @koutarou ishibashi Scriptrunner would be the best but if you want to achive it through automation please refer to the below link. https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-create-dynamic-looping-in-Automation-for-Jira/ba-p/2293077#M267 Hope it helps. Thanks

Hi @Achin Jain Try this JQL: duedate >= now() AND duedate < 5h Hope it helps!

Hi @Sravan Indukur Please refer to this link: https://community.atlassian.com/t5/Jira-discussions/Migrate-project-from-Jira-Service-Management-to-Jira-Software/td-p/1958572 Hope it helps

Hi @Mallika Roy Please check the filter of your backlog by navigating the 3 dots on top right corner of the board and in the configuration section, check the filter. If needed correct the filter and the issues should start appearing at the correct place. Hope it helps Thanks

Thanks @Joris BAUDOT Good to hear!!

Hello @Joris BAUDOT What do you refer to as finishing of Project? There is nothing as such finishing the project in Jira. Please clarify bit more on the requirements. Thanks

I wish to explore Italy.

Hello @Reeta Kumari Unfortunetly not. You need to have any supporting Plugin for this. Thanks

Hello @Reeta Kumari You can achieve this by Scriprunner using Fragments "Hide system or Plugin UI element" Hope it helps Thanks

Hi @BebeJ Recipe You can follow below steps for labels in backlog view * Go to Backlog view or Board view * Click the three dots in the top right corner * Board Setting/Configuration * Card Layout * In the Backlog section * Change the first dropdown to "Labels" * Click Add * Click Back to Board top right corner Hope it…

Hi @Vunnam Chaitanya There is a App called "ReVitalized Issue Collector for Jira" in Atlassian Marketplace, you can style the Form with your own CSS. It is reusing the existing Jira Issue Collector. https://marketplace.atlassian.com/apps/1221494/revitalized-issue-collector-for-jira?hosting=server&tab=overview Hope it…

Hi @Thierry PELERIN Please try below automation rule . Hope it helps. Thanks

Hello @ritu gurdatta To send outgoing mail in Jira Cloud, you can: Click the Cog icon, then System, then Outgoing Mail Select the Outgoing Mail tab on the left side of the page Click the "Send a Test Email" link in the Operations column To send incoming mail in Jira Cloud, you can: Click System, then Mail, then Incoming…

Hello Kedar, Conditional hidding and showing of fields are only possbile with the help of plugin. You can try script runner behaviour. If you are using it on JSM then form feature can help with this functionailty for free. Hope it helps you. Thanks

Hi @Siobhan Wallace In order to use SSO, it's necessary to subscribe to Atlassian access. Currently, the only option that is still possible to configure without an Organization and Access is GSuite, but if you need to connect an Identity provider to allow users to login using SSO, it's necessary to use Atlassian access.…

Hi @Tatiana Marti Status category values can be used in JQL queries and formulas.You can create a custom JQL search using Status or Status Category for use in Reports and filters. You can use below query for status category project= "XYZ" AND statusCategory = Done The order by will first order by statuscategory, then if…

Hello @Tiago Pereira Sorry for miss understanding the issue. But what kind of field have you taken for the root cause? They are 5 why's and Because.. how to differentiate these why's from each other? Thanks

Hello @Daniel Blomqvist Regarding the JQL query, you can use something like this: created >= -30d AND updated< -1d to filter out tickets created in the past 30 days and last updated more than 24 hours ago as an advance compare condition in automation. Hope that helps. Thanks