Olha Onofriichuk_SaaSJet Atlassian Partner

@Maroua Arfaoui Hi, if you need to calculate the resolution time for each open ticket, I can offer you to try SLA Time and Report for Jira add-on, where you can calculate how much time passed from the Start till the Resolution stage. Or if you want to calculate how much time was spent for every stage, you can set up an SLA…

@Rowell Sure. Just wish you to solve your problem and continue working with no bugs. Good luck!

Hi, @Sandy Greenberg I’ll try to help you. If you want a rule where an issue is automatically closed after it has a specific status for a set number of days, you can install plugins that offer such an opportunity. For example, SLA Time and Report for Jira add-on and do the following steps: * Install the add-on * Create SLA…

Hi, @Martin Kirk I would recommend you to install an SLA plugin that displays the time format you need. For example, you can try SLA Time and Report for Jira add-on, which displays the time in the format you use in your location. Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to…

Hi, @Cony Sanz Welcome to the community! Have you already tried the plugins mentioned above (SLA Time and Report for Jira or Time to SLA)? Do you need help with setting up SLAs? Actually, the SLA Time and Report for Jira add-on is created by my SaaSJet team, I can offer you to make a demo call with my team where we will…

Hi, @Rowell Welcome to the community. I can recommend you to try another plugin if you have some troubles with the add-on you are using now. As I see, you have problems with resetting on conditions you set. The SLA Time and Report for Jira add-on can do this. So you can try this one. Let me know, if you need help with…

Hi, @Paty Souza As I see, the Negotiated SLA type might work perfectly here. This functionality is present in the SLA Time and Report for Jira add-on. Just choose the Negotiated date when selecting the SLA Goal type while setting up your SLA: You can find more useful information about this SLA type here. Do you need help…

Hi, @Dipak Naokar I’ll try to help you. If I understand your problem correctly, it may be solved via plugins for Jira, for example, SLA Time and Report for Jira add-on. Here, if you want to count only business days and exclude weekends from the counting of "3 days", you just need to create a custom field called “SLA…

Hi, @Tim Onaolapo There are a few ways to set a deadline for a ticket in Jira. Recently, I’ve written an article about the ways to set deadlines for tasks in Jira, you can check it out here. Hope it helps. And if you are interested in monitoring due dates with SLA, I can recommend you to try SLA Time and Report for Jira…

Hi, @lisa Recently, I’ve written an article about the ways to set deadlines for tasks in Jira, you can check it out here. Hope it helps.

Hi, @Krishna Raghavarapu If I understand correctly what you need, I can recommend to try the third-party add-on SLA Time and Report for Jira where you can monitor Time to resolution. You can even monitor % of the task fulfillment, elapsed and remaining time. You just need to click the SLA timer to check the details. It…

Hi, @Ruchi_Uppal Have you already solved this issue? If you are still looking for the solution, I can advise you to try this SLA Time and Report for Jira add-on. Here you can set up SLA just in a few clicks and it will definitely help you to keep track of when the request has been submitted till the time it has been…

Hi, @Amit If you are looking for a similar solution, you can try plug-ins for Jira. For example, SLA Time and Report for Jira add-on. Here you can set time goals and choose an automated action for exceeded issues. You can send notifications in comments which will remind leads about these exceeded issues. Here is how it…

Hi, @Deborah O Are you still looking for the answer? If yes, I'd like to help you with your question. People can be notified before issues breaches on JIRA. For such a case, you can use SLA Time and Report for Jira add-on where you can set Time goals and set up notifications to one user or a group of users to remind them…

Hi, @ravikiran nagasetti If you want to pause the SLA while the status is changed to Waiting for a customer in Jira Cloud, you can try SLA Time and Report for Jira add-on, where you can set it up on the “SLA Configuration Manager” page. I’ll show you how to do this: I hope this is what you need. Also, this add-on is…

Hi, @Mela If you need to sort SLA, I see 2 options how to do this: * You can try SLA Time and Report for Jira add-on and filter them via the option I show on the screenshot below: * In the SLA Time and Report for Jira add-on there is an opportunity to export data to the Excel file and there you can arrange it in the…

@Alexander Bondarev I'm glad to share some useful information with other community members!

Hi, @Simona Gallego If you need to configure the due date of each request in a way like this, you may try the SLA Time and Report for Jira add-on. It helps to configure the due date of the requests based on a definite date you’d like the task to be completed. You just need to add a new SLA configuration and choose the…

Hi, @Maruf Mamurov If you want to receive notifications when X days are left before the deadline, you can try the SLA Time and Report for Jira add-on. You can set the deadline and notifications, which will be sent at the time you need. You just need to add a new SLA configuration and choose the “Negotiated date” SLA type…

@Callum Carlile _Automation Consultants_ Hi, thanks a lot for your answer! Yes, this is my first article, then I hope that everything will be ok and it will be published soon.

Hi, @Mattias Haukebö If you want to auto-close tickets due to inactivity, I can recommend you to try the SLA Time and Report for Jira add-on where you can set the SLA time limit. If time runs out, the task will be closed. You can see on the screen below how it looks like: Hope it helps. By the way, this add-on is created…

Hi, @Rodriguez, Jhon Ronald If you want to be notified that a ticket is still unassigned for about 24 hours, it may be convenient for you to get such notifications in the comments of the unassigned tickets. To get it, you can try the SLA Time and Report for Jira add-on, which allows sending such notifications. Here is how…

Hi, @Daniel Bravo When I started learning how to work with Jira, I found free courses at Atlassian University. It helped me a lot. Maybe it will help you as well.

Hi, @Елизавета Бачерикова It may be helpful for you to try the SLA Time and Report for Jira add-on, which has the functionality of sending notifications (reminders) to a particular user or a group of users to remind them that they need to do something. Here is a screenshot of how it works: Or look at another solution -…

Hi, @Jasun Aubert I understand how important it is to do everything on time and automation via sending reminders to users can really help with this. I recommend you to try the SLA Time and Report for Jira add-on where you can set SLAs and then send notifications in the comments to a particular user or a group of users to…

Hi, @Hiti Verma How do you measure your SLAs - using the Jira Service Management or other options? Maybe you could try another solution for Jira Cloud SLA Time and Report for Jira, which has the functionality of sharing charts on external dashboards, or with certain settings - on Jira dashboard. The chart will look like…

Hi, @Emmanuel F-D I can recommend you SLA Time and Report for Jira add-on which can help in your case. It allows sending reminders to your team in the comments of the tickets. You can set in Goals when the reminders should be sent. I’ll add a screenshot of how to do this: This add-on was created by my SaaSJet team, so if…