Christopher Skoropada _Appsvio_ Atlassian Partner

Hi @Kalyani Dronavalli For custom fields created in the Jira configuration page, you can use this endpoint. Keep in mind it doesn't work for custom fields created in Team-managed projects. Cheers, 

As far as I know, you can't edit the customer's email addresses. You can follow updates on this ticket. JSM endpoints also don't provide such a method. There is only create option. Jira Service Management also doesn't provide fields like telephone numbers or contact details. You might try to use apps like Customer Details.…

Hi @Hung Giang What exact data would you like to update? 

Hi @Alena Fricova Have you tried Topics which is the out-of-the-box feature? You can group request types from different service desks into one topic. If your service desks are closed to anyone then this might be a perfect solution for you. With a 'pure' portal you have more options to extend with other apps like Feature…

Hi @Kamal H_ SAGER You can export the filter result into Excel/CSV. In the exported file you will have the first 1000 issues due to export limitations. 

Thanks, @Alex 'AVH' Vincent-Hill for sharing this. I do agree with @__ Jimi Wikman about storing the requirements outside of the Jira issue. At Appsvio most of the changes are described as a mock in Figma. We use comments to describe the behavior of a particular UI element. btw, your case could be improved by an app to…

Good to see how the JSD JSM looks today, compared to version 0.9.6 :) Congrats @shihab

Hi @LC Cancro Add all of them into the same organization. The second step is to share the particular ticket with that organization. You need to do this for each issue separately or you can add an automation rule to do this for you. You can read more about organizations here. 

Hi @Muhamed Causevic Please check this page: https://support.atlassian.com/jira-cloud-administration/docs/configure-file-attachments It says it's 1 GB but can be increased to 2 GB. 

Hey @Michał Wierzbicki There is a workaround for team-managed projects. You can use the Feature Bundle app to allow customers to edit requests with the status change. Please keep in mind this is a commercial app and I'm from the vendor team. To enable edit, go to JSM project settings and find the Edit Request page. The…

Hey all Jira Cloud admins, This question thread was created in 2015 and it's still valid in 2022... There is no edit solution for customers out-of-the-box, however, there is a workaround called the Feature Bundle app. Please keep in mind this is a commercial app and I'm from the vendor team. To enable edit, go to JSM…

Hey @vitlobanov You can use the Feature Bundle app to allow customers to edit requests with the status change. Please keep in mind this is a commercial app and I'm from the vendor team. To enable edit, go to JSM project settings and find the Edit Request page. The next step is to choose what fields should be editable by…

Hi @Hannah Weintraub There are plenty of great apps on the Marketplace. I'd recommend to test two or three and choose one the best fit your requirements. Scheduled Templates is designed by my team but feel free to test any other ready-to-use solution available on the Marketplace. 

Hi @Clair Ferguson You can try our app, Issue Merger PRO. It has a lot of features dedicated to Jira Service Management projects.