How can I merge tickets in Jira Service Desk?
A native Merge feature is a clear an obvious default must have IMHO!
RgdsG
Holy cow, how is this not a thing? I'm looking at replacing our ancient RT3 install with Jira, and this just might be a complete dealbreaker. We get *many* people creating duplicate tickets, and the ability to merge them is essential. Linking them doesn't do the same job as it doesn't tidy up the list.
Can't quite believe that this isn't already built in to this expensive product... and that their is a paid plugin to do the same thing (I mean great that someone has made it but this should be baked into the core product).
+1 for this 'feature'
Hello,
At this very moment, we currently do not have an inbuilt feature to properly merge issues in Jira Sotware/JSM Cloud, unfortunately. That being said, we created the following feature request to consider its implementation in future releases of Jira Cloud:
Merge issue feature needed
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
For now, there are some third-party apps that provide this functionality as:
Merge Agent for Jira
Issue Merger for Jira
Thanks!
Merge feature would save so much time
Merge feature+1
+1, but is there a ticket number so we can follow up?
This needs to be implemented ASAP. Even open source basic ticketing systems have this feature!
I'm sorry but how do you market a tool as a service desk solution but not provide this functionality? You can no longer use the excuse of Jira is meant for Project Management since the decision to create a spin-off Frankenstein version of Jira and call it a service desk tool. Atlassian chose to enter this market, and all of your competitors offer this feature, including one free, open source tool.
And this new model Atlassian has adopted of go buy a plugin to the tune of xyz-bazillion dollars is a huge slap in the face. The cost for the product is already up there and now anytime someone requests some basic functionality they get told to spend additional money.
I've completely lost faith in Atlassian.
This is my first day on Jira, no merge is a pain. another for Merge.
Hi @Clair Ferguson
You can try our app, Issue Merger PRO. It has a lot of features dedicated to Jira Service Management projects.
There are comments on this thread from four years ago! How is this not a feature yet? Atlassian out here taking our money and forgetting to develop the product.
Merging tickets is native functionality on competing ticketing systems like Salesforce, Zendesk, or Service Desk. Requiring a paid addon for a basic functionality feature like merging tickets is unacceptable.
Great answer. Thanks!
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