Gemma Atlassian Team

Hi @Stu Mountjoy - I can't see your registration received on my end. Please can you try again? Please be sure to sign up with your work email address and list your Atlassian site in the sign-up form. Yes you'll need to have Rovo enabled to use this feature. Thanks, Gemma

Hi @Alan Skillings thanks for sharing your feedback. My team are working on an experience to connect survey to work item so you can track a response back to a specific work item. I look forward to sharing more soon. Thanks Gemma

Hi @Daniel Vest - thanks for sharing a comment on this post. Right now, direct connection survey > work item isn't available but I'm happy to share my team are working on this experience. You can use Automation to set up a rule for tickets transitions to have an email sent with the survey link added. Thanks Gemma

Thanks @zoltanersek _outpostlabs_dev_ appreciate your feedback!

Thanks @Brita Moorus !

Thanks @Dave Rosenlund _Trundl_! 

Hi @Benedetta De Martino thanks for your comment and taking a look at Surveys. My team are exploring connecting surveys to request types, watch this space!

Thanks @Josh , looking forward to it

Hi @John Williams thanks for sharing your feedback, it's really helpful to hear how you're using surveys day-to-day. You're right, response notifications aren't available yet, but this is exactly the kind of input that helps us prioritise what to build next. Thanks, Gemma

Hi @Nik thanks for your comment and glad this is on your radar for IT Service Management. Surveys are built and managed in Jira Service Management, but the good news is that once you publish a survey, it generates a shareable link that's tied to your portal access settings. This means you can share that link directly in…

Hi @Scott Windus great to hear you're trying out surveys in Jira Service management. We currently don't have an out of the box field type for Likert, but this is most common in radio button response format. You can create a likert scale using radio buttons, which are available under Add field > Radio buttons in the survey…

Hi @Carlos Martínez thanks for commenting - you can send a survey via Automation using a webhook to Slack https://support.atlassian.com/cloud-automation/docs/use-automation-with-slack/ You can then use smart values in the body of the message and paste the survey link URL in the message also. Currently we don't support any…

Hi @John Williams thanks for commenting and sharing your ideas! 

Hi @Prakash Ganeshan thanks for sharing your idea! 

Hi @Gary Gonzalez thanks for sharing feedback and real-word use cases. The capabilities you've outlined ie. smart values for survey data, post-submission behaviour are very much aligned with what we're exploring to enhance our experience. If you're open to it, I'd love connect to have a chat, my emails is…

Hi @Manohar Kurapati we've been rolling out surveys over the last couple of weeks. We have now completed our rollout, so you should be able to access surveys now - if you don’t see surveys in the navigation on the left in your service space - navigate to Space settings, select Features and turn on the toggle next…

Hi @Fazila Ashraf thanks for your comment - not sure what's happened for you there. However we have now completed the release of surveys in Jira Service Management for all paid plans - so please let me know if you're still having a problem - if you raise a support ticket and include my name I can look at this for you.…

@Dave LIAO thanks for sharing your feedback - and excitement for using surveys! Our team are looking at new rating and scale type questions directly in the survey builder, which would better serve the CSAT use case to get a sentiment view. Watch this space :) 

Hi @Juliette Lallement _Elements Apps_ thanks for sharing feedback. We are exploring further data/reporting enhancements (including how data is extracted and displayed). I'm keen to hear what key metrics you would find valuable per survey, and any thoughts on aggregated metrics per Space. Is there anywhere you'd expect to…

Hi @Barbara Márkus at the moment we are exploring further data/reporting enhancements, I appreciate your feedback on this particular need.

Hi @Gary Spross can you please try enabling surveys again on your Space, it should now appear in the space navigation when you toggle surveys on under Features. Let me know if you're still not seeing it available. Thanks, Gemma

Hi @Barbara Márkus thanks for your message. Over the next few weeks, you’ll see surveys appear in your service spaces on paid plans - so it might be that one of your tenants has not yet received the capability as we are still rolling it out. Right now, surveys response data is only available in the surveys feature itself…

Hi @Danilo Gomes thanks for your comment - I'm hope my reply to Tim in this thread solves your question, but you can use Automation to build rules around conditions and use the survey link for distribution. What specific use case are you trying to solve for? Thanks Gemma 

Hi @Gary Spross thanks for your message - if you've enabled surveys in JSM via Features and it's not appearing, please can you raise a support ticket for us to look at? My team have tried to replicate this issue you've raised but we cannot see it. https://support.atlassian.com/ If possible, please include my name on the…

Hi @Tim Eddelbüttel Thanks for your comment and sharing your thoughts. For ease of use we're using JSM forms to power survey builder, multilingual support isn't available right now, but something we're looking at for near future. Right now, surveys and CSAT are separate capabilities, you can use surveys for CSAT feedback…

Hi @RJ Foltz thanks for your comment. Our capability focuses on collecting feedback from internal employees in your company, not external customers. 

Hi @Mathew Lederman thanks for your feedback here. The study has been run on first in basis when participants match our request. I appreciate your eagerness here. When you say Queues and Views don't work, could you elaborate? Have you raised a JAC ticket for support to investigate? I'd be happy to assist with getting to…

Thanks @Bernd Gurn I can see that has come through on our end. Looking forward to meeting you and chatting further!

@Bernd Gurn thank you for sharing your thoughts here! I'm keen to understand the use cases where this might happen - is it across multiple teams you might be working with (and hence different work items in spaces) or is it multiple work items you manage across different spaces? It would be great to team up a call with you…

Hi Matthew, we'll be sharing updates next week on the EAP start date and a closed community group to join which will detail what you can expect from the EAP.