Gemma Atlassian Team

Hi @Ramiro Justet hanks for sharing your experience and feedback. You can duplicate request types within a project, but unfortunately at the moment you can't copy from one project to another. You can create a new project with shared configuration, but it would include other configuration components you may not want in your…

Hi @Sam_A_Martin thanks for sharing your thoughts and question. The request type templates are a starting point, so you and modify as you need to suit the context of the support request (if internal or external). TMP projects have portal and email requests so you can have anyone submit a request depending on your settings…

Hi @Melanie Pasztor thanks for sharing feedback. If you're creating a new request type from template on your project, we allow you to map to an existing issue type on the project, we aren't creating a new issue type at the moment. Currently with workflow templates, select a request type and replace with a template option…

Hi @Elmer A Sorry for my delay getting back to you here. Thanks so much for sharing your feedback on request type templates It would be great to connect and have a call if you're open to it, I'd love to hear more about other templates you're after. My email is galdrich@atlassian.com if you want to connect there and we can…

Sorry for any confusion @Haddon Fisher - thanks for sharing this feedback!

Thanks @Haddon Fisher , please clarify if I have understood incorrectly here - do you mean to suggest having the ability to edit the fields in the template before you add the request type to your project would be valuable? If so, how would this change your use of templates? Thanks, Gemma

Thanks @Haddon Fisher I appreciate you sharing your thoughts about templates functionality. We are aware that the templates won't always match exactly the specific needs of different teams. They are designed to save time by being a starting point that can be further customized, and are a way to provide less experienced…

Thanks @Rob Hean for your interest in the templates! I'm interested in your current experience, are you happy to share what your role is and how/how often you use Jira Service Management? We are currently working on bringing request type templates to team-managed projects some time next year. Would this be of benefit to…

Hi @Carmen Nadeau thanks for your feedback, at the moment we don't have capability to create your own request type or workflow templates. But I'm interested to learn more about how this would be useful for you and your team - - what value would it provide? - how would you use templates you've created? - are there specific…

Thanks @Prabhu Palanisamy _Onward_ for sharing, great to see the request type and workflow templates are useful with your application for HR teams!

Hi @Jack Brickeyhappy to hear you're eager to try out the new templates. As there are quite a few templates and we plan to keep refining them over time, we don't have all of them (and the many elements they contain) listed in any documentation. I'd suggest browsing the template categories and previewing the templates to…

Hi @Cosmo Denger that's great, it would be wonderful to connect with you. I'm located in Sydney, Australia. I've just updated my calendar to open some earlier spots in my morning (I believe your afternoon). Let me know if that doesn't work, you can email galdrich@atlassian.com and I can send a direct calendar invite.…

Thanks for your sharing your comments! For DC, we don't have new templates on our roadmap at the moment.