Chrissy Clements Community Champion

The issue arises because the alias lacks the necessary permissions for the ticket. I'm not sure on the best way to navigate this to be honest, other than end user training.

Try something like this: {{now.plusDays(60)}}

Hey @srathnayake We reviewed the Microsoft Entra ID app Kevin posted. We encountered some issues, such as timeouts and discrepancies between the counts in the source and target systems. Despite these challenges, the mappings were quite good. I believe that Data Manager will eventually supersede this app.

Submitted :)

Just an addition to the step above, consider toggling off the participant added notification in the customer notification settings.

I need one more to make a line, so here goes: Knock, knock. Who’s there? Control. Control who? Control your excitement, the Jira admin just fixed all your issues!

Our team is all about flowing seamlessly - just like artistic swimmers, and the key to our success is focusing on the value stream. We create custom Jira workflows that match our real-life processes, ensuring everything moves smoothly. This reduces friction and speeds up delivery, just like how synchronised swimmers glide…

Hey @Paul Ceronio I'd suggest a scheduled automation that performs a lookup on the CMDB, you can then access the list of objects returned by the lookup action. Here is a sneak peek at one I use to create reminders for the team to review their IT DR Plans. I used this help docco to get started:…

Hey @Sam Knight , I'm keen to understanding how this works with linked Jira fields. How do field contexts come into play? We support 12 markets, and historically, some fields and contexts haven't been translatable, which has been a significant challenge. If this solution addresses that issue, it could be a game changer for…

@Dr Valeri Colon _Connect Centric_It's improved heaps! When we first started using it, I translated a Japanese ticket into English, and it indicated that the creator of the card reported feeling lonely. While that kind of incident might tug at the heartstrings, it was certainly inaccurate. After all, who can feel sad with…

Great tips! Thanks, @Dr Valeri Colon _Connect Centric_ 

I'm not exactly new to Jira—I’ve been using it since 2007! However, with the rapid pace of updates and new features, it often feels like I’m constantly learning the platform anew every couple of weeks.

@Monique vdBI think this challenge might give me RSI ;)

Goes to test new toys...

Really enjoying whiteboards. Where can I find more info on product usage? In particular, the limit of 3 active boards at any time. Can I reactivate old boards?

Great updates.

AI Answers in the Customer Portal and Insights over Analytics are epic additions to our ecosystem.

We have mangroves just down the road, but I have never seen this perspective <3

We've been using it to translate descriptions and comments from our global team.

If I were a Sports Player, I'd Be the Coxswain! 🧚‍♂️🚣‍♀️ Picture this: I'm the little Jira pixie perched at the front of the boat, shouting guidance and support to my team. Not only am I steering the ship and keeping everyone on course, but I'm also the ultimate cheerleader, offering biased promotions of our favorite…

Earl Hill Conservation Park is a 55 hectare open woodland forest with areas of rainforest. I'm lucky enough to call this area home <3

Hey Tiff, I love this post! <3 A passion for the products and customer experience is a winning combo.

Welcome! :)

Hey Ken, Email templates and customer notifications can be modified in the language support section. Project settings > Language support > Language then scroll to the bottom of the page and you should find it in the left hand menu. What language do you have your personal preferences set to display?

Hey @Nicole Schwartz This change has been published in the cloud updates for June 10-17, and I'm excited to test it out! The help link brought me here—do we have any additional documentation available? My goal is to remove the priority triage status and workflow post functions from the change issue type and to retire the…

@Ricardo Nevarezthere is another EAP in flight to restrict request types :)

Wherever they're needed 🙏🌳🌴🎋

Ooh, I have a question.... Could we have the same customer portal listed in each help centre? My use case is that we are an internal support team; however, we could almost split this into two separate help centres—one dedicated to our franchise partners and store employees and another dedicated to our back office teams.…

Voted!

OMG, look at the puppy!! I want to learn more about Compass and its relationship with Opsgenie services. How does Change Management protect the source of truth, which is currently Opsgenie. Who has permission to decommission services or delete them entirely? Can we use Compass to populate Opsgenie and then lock it down? So…