Dexter de Vera Community Champion

Hi @Inteligencia de negocio Santillana Global , Welcome to the Atlassian community, We cant help you with this, you would need to contact the ventor/support of the app. Thank you.

Hi @adam , No, Sad to say you would need to enter a character to search all available organizations in the project based on the data you entered. Thank you.

@Nikola Perisic Alright. you may follow the instructions of @Nikola Perisic answer. Thank you!

@Nikola Perisic Alright. On my own understanding based on the description of this question, I think his looking for a condition based on the value selected in the dropdown list (Urgent and Impact) and then select the appropriate Priority. But yes, you can explain to him based on what you understand. Thanks!

You can try to raise a support ticket in Atlassian here Also, I request assistance/tagged on this thread, please wait for the Atlassian support team to check on it. Thank you!

Hi @Jure Jerebic , Welcome to the Atlassian community, You can follow this sample automation: Trigger: Field value changed - impact Condition: If or Else Add condition option: If block: Add condition - Issue field condition - Impact equals 1 Issue field condition - Urgency equals 1 Action: Edit field - Priority - low Add…

Hi @Chaitanya Ivaturi , Is this issue still exist today? As there is some Incident related in the Jira cloud yesterday. Thank you!

Hi @Angus Smith , As a Jira admin or Project admin, you can go to the project settings - layout then choose the Issue type then click Edit issue layout. Then drag the label under context fields -Save changes Make sure the field "label" is added in the Issue types screen. You can check this documentation to learn more about…

I tagged Atlassian support team, hopping may help you on this.. thanks!

Hi @Barry Neilson If your looking a way to change your subscription, you need do this: Go to admin.atlassian.com - Billing tab - product name - under product name look for manage option - change the subscription to free plan. Make sure your lincense is not morethan 10user for software and 3 user for service management.…

Hi @Kim Kees , Welcome to the Atlassian community! Addition to @Marc -Devoteam- answer, there are some field that needs to be added in the destination project, like component and version. Version and component should have a same list in both project to retain the value of the field when issues moving to another project.…

Great. Happy to help. Have a nice day.

As of now none, Card colors in the board is only available in Company managed project. Team managed has limited/few features compared to Company managed. You would need to create/convert to company-managed project to have more available feature/configurable settings in the project. Thank you!

Hi @ArunKumar Muniappan , Welcome to the Atlassian community, If you are referring to the Card colors in the board. There is no feature available in team managed project to update the card color in the board. Card colors is only available to company-managed project boards. Thanks!

Hi @Jens Prokoph , Yes, If your using service management company-managed project, you can turn off the customer notification for status change by going to the project - project settings - Customer notifications - then turn off the Customer-visible status changed. This will disable the notification status change that is…

Hi @Alain Kovacs , Can you give us a screenshot for your other ticket (new create issue), base on the screenshot of the old issue, you dont have request type indicated. You would need to select a request type in that issue, to count it as request in customer view. You old ticket is only visible to jira not in customer SM…

Hi @Cruz F , Welcome to the atlassian community, If there is no available transition going back to To Do, you would need to ask you Jira admin (for company managed project) or Project administrator (for team managed project) to update the Epic workflow to have additional transition going back to Todo from inprogress, Hope…

Is the duedate field is visible in child issue view? Can you show us some screenshot of your issue view of 1 of the subtask. If there is no duedate field under context field or in more field (you can see this at the right side of the issue).

You mean you can set due date in child issue view? You cant find the due date field? Or you just want to create an automation to auto set the child issue duedate from parent?

Wait Im confuse, are you looking for an automation how to get due date of parent? Or the duedate is not visible in you issue view?

What project type are you using? Company managed project can be modified by Jira admin only while team manage project can be modified by Project admin.

Hi @luci.tinsley , What project type are you using? Company or team managed?Make sure you have proper permission and the duedate is added in screen/layout to be shown in issues. Thanks!

{"fields": { "customfield_[ID]": "{{issue.created}}"}}

Hi @Igor Titov , As @John Funk said you can use the Start date, In addition to @John Funk answer, You can check the list of custom fields in administration settings - issues - custom field, then search the start date if there are other same start date custom fields. The one that is locked means that is the system field. As…

Hi @Dr_Win_ST , Are you using Software project? What project type are you using? Company or team managed? If your using software company manage project, You can update the board filter and include the project 1, so you can also see all the issues in projecy 1 also. Hope it helps, Thank you

Sorry No, you can't. The epic, status, story points, priority, and assignee are the only fields editable (you can select directly in view) in the backlog, that are not configurable. Better to add a new status and use the status or use the priority instead.

Okay, this is the quick step by-step guide when adding issue type, updating the workflow scheme and aligning the status in Kanban board column. Go to project settting - Types - Action - edit issue types Drag and drop the issue type that you need in this project then save Go to project settings - workflows - Add workflow -…

I don't think there is a better way to get only all the labels you want without using the quick filter or changing the board filter. If you want a one-click quick filter that will filter the 2 labels, you can create a custom quick filter and add this jql labels in ("D.o.R=TRUE", "D.o.R= FALSE") This will search all labels…

Hi @Graeme , Welcome to the Atlassian community, You can ask your team to use the quickfilter to select only the 2 label you want to appear when doing refining meeting. In the Backlog view, you can see there is a label quickfilter (together with epic and type base on your screenshot). Hope it helps, Thank you.

Hi @Dmitry Aleshkovskiy , If your project company managed software project , first you need to assosiate the list of subtask to your issue type screen, then assosiate also the workflow for your subtask in project workflow scheme. Lastly you need to update the column of your your project board. You can check this list of…