Dexter de Vera Community Champion

Hi @Thomas Carney , Welcome to the Atlassian community, Sad to say, no we can't change/reset the number in the ticket issue key. You would need to create a new project to start the count again. Thanks!

Hi @Ivett Laszlo , Welcome to the Atlassian community, If the automation message you're saying is made from Jira automation, you can access the customfield using smartvalue. example -{{issue.Business Impact}} You may want to check this documentation on how to use smart value.…

You can change the resolution on ticket view itself; the resolution is visible at right side of the status.

Happy to help. Don't forget to turn off the automation once done, so it will not run on schedule.

Hi @Michelle Chee , Welcome to the Atlassian community, If your using company managed project, only Jira admin (org/product admin) can update the project category. ask your Jira admin to update it. Hope it helps! Thank you.

what project type are you using? company or team?

oh sorry, you mean copy the due date to the custom field (same issue). If you want to copy the due date field to the custom field of the issue, You may use the Jira automation to achieve this. Create automation with the trigger "Scheduled" Align the JQL (example project) Then add action - edit issues - select the custom…

Hi @Igor Titov , Sorry, are you referring to bulk update issues due date in 1 specific date? You can use the bulk issue operation in filter. Search first all the issues in search filter then bulk update it. Hope it helps, Thank you.

Hi @Ben Rejab Rim , Yes, all issue moved to another issue will update the issue key base on project key of the destination project. But the old issue key of the issues still can be search via filters. Hope it helps, Thank you.

Hi @Ahmed MADBOULY , Welcome to the Atlassian community, The resolved is base on resolution field. Dont add resolution in the status so it will not count as resolved. If your using team manage project, you need to change the status to an inprogress category (blue) because all green status count resolution as Done. Hope it…

Hi @Asifa Azad (CW) , Based on my understanding, you want automation to copy the story date fields to all related to linked Epic issue. Here's my sample automation to achieve this in automation. Trigger: Field value changed - Automation Completion Date Condition: Issue fields condition - Issuetype - equals Story Branch:…

You would need to create reports like SLA met vs breached then add a filter in the series. example: assignee = currentUser() - this will get the sla of the current user who is viewing the report. But if you like to align your users in 1 report. You can create separate report for SLA met and breached. Where you can add a…

Hi @Vish Reddy {Revyz} , You may use the old issue key to search for the Issue, It will still appear even its have already has a new issue key. Thanks!

No, but you can use SSO for your Jira. You may check this document on how to configure SAML single sign-on with an identity provider https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/ 

@Hi @Jessica Carl , Welcome to the Atlassian community In addition to @Marc -Devoteam- sample automation. You may add - Issue fields condition: Issue type = story. This is the sample automation: Trigger: Issue assigned Issue fields condition: Issue Type equals Story Branch rule / related issues: Type of related issues -…

Hi @Rajan Dangol , If you want you can just delete the duplicate name by clicking delete. There will be a confirmation that allows you to change the related issues to another resolution. Hope it helps. Thank you!

Hi @Trenton Finley , Users should be added/have access to the project to see the project reports. Hope it helps. Thank you!

Based on my knowledge, the variations are like this: [Status ID]_*:*_[Times issue entered in status]_*:*_[time in seconds] The "_*|*_" is the separator for the list of status example: 10018_*:*_1_*:*_6025310_*|*_3_*:*_2_*:*_171802251_*|*_10030_*:*_1_*:*_919390855_*|*_10058_*:*_1_*:*_1098001804_*|*_10016_*:*_1_*:*_0 *…

Hi @yuliana seijas , Based on my knowledge, you can't. customer account based on email addresses. Hope it helps. Thank you!

Do you mean you want to add a field in that transition screen? Yes just go to the screen then add the field. If you haven't yet created a custom field dropdown - go to jira administrator setting - issues - custom field - then create a custom field with type select list (single choice)

Hi @Rajan Dangol , That is a transition screen, You can check that screen by going to the workflow, click the transition "Resolve this issue" and then click the associated screen. Hope it helps! Thank you.

Hi @RedBottle , Jira Business is a project tracker for business teams because it supports working across marketing, operations, sales, HR, finance, legal, and design while Jira Software is for agile project management and software development team Check this product guide about Jira Work Management vs. Jira…

Hi @Fernando Brandao , Welcome to the Atlassian community. Sorry, I'm confused about your question. Can you show us the screenshot of the created filter with JQL. Are you trying to filter all subtasks and main tasks? what kind of report are you using? Thanks! .

Hi @RAMCEL MAGNAYE , Based on my knowledge you can't select any custom field under pause in SLA. There are some system fields you can use to pause a SLA like due date, assignee, and resolution. But most likely the pause is commonly based on status. Hope it helps. Thank you.

Hi @Gagana , I would like to ask some question and screenshot of the ff. Can you screenshot your workflow. Is there any workflow properties,condition or validation in your workflow? Is there any error when you try to manually move the status to Done via board? Thank you.

Hi @Niklas.Helgesson , Welcome to the Atlassian community, Your account is inactive and no longer have access in your jira. You may ask you admin for your jira access. Thanks!

Is this still not updated? can you try it again? If not, you can update the description in field configuration of the project. By going to project settings - Fields - Action - Edit fields Then look for the field then edit it. Hope it helps! Thank you

Hi @Luke , Base on my knowledge, there is no condition to validate the project. For me, some workaround, you may create a different permission scheme to the specific project and align group or role to control who can create (or any other permission) on that specific project. Hope it helps, Thank you!

Hi @Christa Meck , Welcome to the Atlassian community, Sorry, can you give us more information on what you want to do? Is this for Jira software or Service management? What type of project? (Team or Company managed)? Do you want to update the description of the customer field or the default value? Maybe you give us a…

Hi @neha jagwani , Welcome to the Atlassian community, In addition to the answers from @Nicolas Grossi and @Lucas_DevSamurai_ . You can check this list of documentation to learn more about how company-managed and team-managed projects differ and which one is right for your project.…