Dexter de Vera Community Champion

Will check it out.

Hi @Paige Helotes , Welcome to the Atlassian community. CSM is included as part of the Service Collection licensing. For more details, You can check this article: CSM + Service Collection: What You Need to Know About Pricing and Packaging Hope it helps! Thanks..

Hi @Phil Sanders The 3 agent allowance is specific to the Free plan. Once you move to the Standard plan, billing is based on the number of agents you have. There is no free agent. if the AI customer facing support widget is a feature you need, you would need to upgrade and pay for the agents in order to access that…

Is the link (trial) your trying to access still active? Will request assistance from the Atlassian Support team.

User’s last active dates (/v1/orgs/{orgId}/directory/users/{accountId}/last-active-dates) is still active and not included in the list of deprecated and will no longer work after June 30, 2026. Only this list of User's Org Rest API will be deprecated on June 30 2026: Search for users in an organization Suspend user access…

Hi @eneal , May we know the application type (software or JSM) and space type (Company manage or Team manage) your using? Example If your trying to set the visibility and order of fields for your space work types in the work item view, if your using Jira software company manage space, go to space setting - layout then edit…

Hi @Sejun Lee , Have you try to close & reopen your browser, clear data and relogin your account. There is an incident in JSM but its already resolved yesterday.

Hi @Beth Mackey , Sadly no, Jira does not currently provide way to view a Fix Version description by hovering over the Fix Version field in ticket. Users can access the Release details by going to release tab (show list of release) or by clicking the fix version selected (open the release selected) Thanks!

Hi @DEBORA D SILVERIO , There is an active incident in Trello. For more details and information, you can check the Statuspage at https://trello.status.atlassian.com Thanks!

Hi @Elena Pérez There is an active incident in Trello. For more details and information, you can check the Statuspage at https://trello.status.atlassian.com Thanks!

Hi @Thanh Phạm , There is an active incident in Trello. For more details and information, you can check the Statuspage at https://trello.status.atlassian.com Thanks!

Hi @이지수 , You can try to raise a ticket about your login issue here: contact/purchasing-licensing Thanks!

Hi @PMO , If you are looking to change the approver for a specific ticket, and you have either Product Admin access or Project Admin access (for team-managed projects), you may use one of the following approaches: 1. Manually update, or perform a bulk edit on, the user in the Approvers field (assuming the workflow approval…

Hi @clerambeau , You can use this regular expression --- (?i).*\.sql$ Under Delete attachment action: Filename = Matches Regular expression = (?i).*\.sql$ For more info: (?i) -> makes case not sensitive * -> any filename \.sql -> .sql extension $ -> end of filename Hope it helps, Thanks!

Hi @akhilesh_saini , When your subscription deactivated?. Atlassian keeps your data for a limited time after deactivation, so you can still reactivate it. But after a period of time, the data is permanently deleted and cannot be recovered. To check if your data is still recoverable, You can contact Atlassian via their…

Hi @Ha_Nguyen CS _Anna_ , Your Screenshot is base on Step 3 (incorrect counting :)). Tried to use Work item fields condition instead of {{smart values}} condition to make it simplier. Field: Summary Condition: contains Value: referred (example) Just dont tick the Match case (To allow all cases). Hope it helps. Thank you!

Hi @Matthew Judy , Welcome to the Atlassian community, I already request an assistance from Atlassian support team about this. Please wait for there respond within 1 to 2days. Hope it helps! Thank you.

Hi @Arturo Aguilar , Welcome to the Atlassian community! You must be Organization Admin to update your Jira site, you need to update the product URL in Atlassian administration. Go to admin.atlassian.com 》Select your Organization 》Products 》 Product URL 》Update URL Check this list of documentation for more information…

Hi @Captain Kirby , Welcome to the Atlassian community! No need to change the component lead, you can just set the default assignee base on component to unassigned so it will be automatically set to unassigned when you add a component. Component 》[...] The changes will be executed to newly created issues (after updating…

If your Jira site/user access administrator, you can check the group membership to Jira admin settings > User Management > Groups. Then try to search the group name Project:websquad You can check this documentation to learn more about How to Create and update groups.…

Hi @Neil Dobson , Welcome to the Atlassian community, Can you show us the screenshot of Access view (Project Settings > Access)? Thank you!

Hi @Vidya VASUDEVAN , Make sure you have move issue project permission (current project) and create issue project permission (target project). If the issue type or status of the issue is not available on the target project, you would need to select/update the issuetype or status that are available on target project. For…

Hi @Lewis Richards , Welcome to the Atlassian community, Great. For more information about how to add customer to an organization, you may check this documention. https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/ Cheers!

Hi @Latika Sharma , Can you try to check your csv and load it with correct delimiter in excel. Check if there will be an empty column in row 1. Thank you!

Hi @Dinonath Khan , Can you double check and make sure to use the proper status name in your SLA. Base on your screenshot in SLA, the start is FO - Assigned while in your ticket screenshot the status is FO - Assigneed. Hope it helps!

Hi @Saurabh Chaurasia , Have you tried to reenter again the jql with updated value? Also maybe you can use IN (xyz) instead of "= xyz". Ei. Customfield IN (xyz) Thanks!

Hi @bdere , Welcome to the Atlassian community, Yes, in addition to @Harrison Ponce answer, it is recommended you have two Organization Admins in your instance to make sure you dont lose access to important administrative functions. Cheers!

Hey Everyone. Lets go!! https://www.linkedin.com/in/dexter-de-vera-5782b8139 Thanks!

They are the only one who can help you on your user issues. Try to contact your service desk/ system /user / org admin who manage user access in your company Jira instance. 

Hi @Mai Tran , Welcome to the atlassian community, You may ask you Jira organization admin to activate your account. Thank you! Dexter de Vera