Vish Reddy {Revyz} Community Champion

Hi @Thalia Vourkidou In the link you shared - https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-center-security Atlassian states how they use the infra level backups they take every day - "We don’t use these backups to revert customer-initiated destructive changes, such as fields…

Hi @Henri van der Merwe You can definitely setup the permission scheme to disallow any deletions. 

Hi @Santhosh Raj Sorry for the slow response! Atlassian does provide a way to backup your data, it is manual though. Using our plugin you can automate that process and we also support granular data recovery which will be important for your if you do not want to have any disruptions of your operations. You have full access…

Hi @Mariam Slade I am from Revyz, we help Atlassian cloud customers with their backup and granular restore needs in addition to managing your Jira configuration etc.. more on our apps here. Happy to help you with your confluence and Jira backups if you are open to using a third party app like what we have to offer. Here…

Hi @Shoko Kasai , The options you have at hand are: - Every 24 hrs without Attachments - Every 48 hrs with Attachments Have a read of my previous post to get a view on the options at hand. Thanks Vish

Hi @Santhosh Raj Please reference the following Atlassian docs for more info on what Atlassian's responsibilities are and how infrastructure level backups work - Atlassian Security Practices | "We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted…

Hi @Claudia Serrano Where you able to get the answer for your question on how to export the backup?

Hi @Monty Part of the Cloud Security Shared Responsibilities is that a customer is responsible for their data that lives in the SaaS application. This is true with all SaaS applications, be it Microsoft, SalesForce, Atlassian etc.. Nothing unusual about Atlassian in this context i.e. Atlassian is no different from other…

Hi @Patrick, Patrick, @Monty , I represent Revyz, While I can't solve all issues in using Assets, I can provide with our Assets Data Manager app for free for you for a period of a year if you are open to helping us improve it further, atleast it will help automate some tasks for you, I am by no means saying it will solve…

Hi @Scott Derderian I am part of Revyz. I see that you are on an on-premises confluence instance. Unfortunately there is no good solution there. If you had a Cloud Confluence instance along with our Confluence Data Manager app we could get you back the pages along with child pages (how many ever they are) with a couple of…

Looking forward to meeting you in person @Ben Straub at the Gov Tour event!

Hi @Rahmi Kaya Here are two Atlassian documents that will help understand what you can expect from Atlassian - https://www.atlassian.com/trust/security/security-practices#physical-security https://www.atlassian.com/whitepapers/cloud-security-shared-responsibilities Thanks Vish

Hi @Vassilis Manolas Jira issue deletions are not recorded in the audit log. Any issue deletion is immediate and the action is not logged :-( I am curious to hear what problem are you trying to address? From a risk mitigation perspective, you can partially mitigate the risk of data loss by removing delete permissions for…

Hi @Ana Magaly Reyes As others on this thread have highlighted once you delete an issue in the cloud it is gone forever and there is no audit log. How to mitigate this risk depends on your organizations risk tolerance. Options at hand (of course there is no perfect solution): * Apply the principle of providing the least…

Hi @Terry Pothin Welcome to the Atlassian Community! I am part of Revyz As @Kai Becker calls out, unless you have taken a backup of your assets data, you cannot unfortunately recover back what has been deleted. We have an app which helps you automate your backups & granular recovery for Assets, Jira Configuration and Jira…

Hi @Jett Salvador Welcome to the Atlassian Community! I am part of Revyz. Unfortunately it is the customers responsibility to take backups of their Atlassian sites - Please reference the Cloud Security Shared Responsibilities With regards to your specific question - "Atlassian performs daily database backup right? and they…

Thank you @John Funk Hi @David Arévalo , I am part of Revyz, if you are looking to protect your assets data, you have to either build your own solution or use a marketplace app. If you go the marketplace route you will find a couple of apps that will help you backup your assets data…

Hi @Developer I am part of Revyz. There are multiple solutions for what you are asking about, depends on the goal you are trying to achieve. * If your goal is to just get notified when an issue is deleted:* Subscribe to the deletion webhooks that Atlassian provides * Use a third party app * If your goal is to be able to…

Hi @David Thomson Welcome to the Atlassian Community. I am part of Revyz, our apps in the Atlassian marketplace, help Atlassian Cloud customers with data backup & granularly restore their data. If you are thinking of using the backup & restore functionality offered within Jira, then there is no automated backup with email…

Thank you @John Funk Hi @Merve Çetinkaya I am from Revyz If you have deleted a project, as John has called out, if you have deleted a project, you have 60 days to recover it back after which it is gone for ever. Here is a diagram calling out the same. Here are some options you have on hand from a data protection…

Hi @Rachel Newton Welcome to the Atlassian Community! I am part of Revyz, and we help customers with their data protection needs for Jira & Confluence (btw we are launching our Confluence backup app next week ). We are also backed by Atlassian Ventures. As far as I know Veeam, Cohesity or their competitors such as Druva,…

Hi Kamil, In my opinion at this point time of having a complete backup including app data cannot be met. Given where we are, best practice would be to atleast backup your Jira / Confluence data including any customizations. I am happy to work with you to engage some of the key app vendors to create a backup for the app…

Hi @Raife Uskan I am part of Revyz Unfortunately if you delete an issue of any type be it epic, story etc.. that issue is permanently deleted instantaneously, without any audit log. If the epic had any attachments, they too are gone. The only way you can recover lost data is if you had created a backup. There are multiple…

Hi @Kamil Beer Unfortunately there is no good way to backup third party app data. I am part of Revyz where we help Atlassian customers address multiple use cases including: 1. Automated Backups 2. Granular Restore of data 3. Migration of Configuration from Sandbox to Prod or any site to any other cloud site etc.. I have…

Hi @AgYield UAT I am part of Revyz. Assuming your deployment model is cloud, here is what I know on how to copy specific objects across cloud sites: Use Cases: 1. Copy specific project including all the data in that project from one cloud site to another To address the above use case you can use "Migrate Cloud site" option…

Hi @Osama Al-Areky When you import a backup file, that would replace all the data etc.. in your existing site. Could you share what use case you are trying to address, based on which there may be different approaches to solve that use case. Thanks Vish

Hi @Joe Elgabalawi The dates on the cloud roadmap - https://www.atlassian.com/wac/roadmap/cloud?category=compliance Seem to indicate Q4' FY 2024 = June to be the availability for FedRamp Moderate Or did I mis-read the time frame to represent calendar year instead of fiscal year? Appreciate the clarification. Thank you

Hi @Rustem Nygmet Make sure you contact the admin within 60 days of the project being deleted. If it is greater than 60 days, the project gets automatically purged. Seems like your admin has not configured this page - https://univerocc.atlassian.net/jira/contact-administrator I am sure you have an internal IT ticketing…

Hi @Jimmy Trivedi As @Jack Brickey called out once you delete an issue the issue is gone instantaneously and there is no place you can go search for it. The options you have are: * Tighten-up your permissions * Reduces your risk, but does not eliminate the risk of data loss * Trade-off with the end user needs * Backup your…

Awesome news! Congratulations TecnoFor and Marked