Mohanraj Thangamuthu Atlassian Team

Hello, Good day. Will the third party team import the project into another Jira cloud instance to review ?. .CSV file will be the best option, all comments and location of the attachment will be included (not the actual attachment). If they will be importing the .csv file, then attachment will be imported during .CSV file…

Hello, Good day. We don't have this option at the moment and I believe following feature request match your requirement : https://jira.atlassian.com/browse/JSWCLOUD-22344

Hi, I would recommend you to create a ticket with support team on : https://support.atlassian.com/contact/#/. Team will be able to take a look.

Hello, following automation rule should help this requirement.

Hello, Thank you for the update. From the "Network" tab in browser logs, could you let me know whether you notice error starting with 4xx or 5xx. Its not clear in the screenshot. Thanks

Hello, Good day. I believe this is JSM project. Incoming coming email will check the issuekey present on the email subject and add comment to existing issue. In your case the original issue is moved to different project (meaning issue key gets changed), so issuekey on new project and issuekey on the email subject does not…

Hello, thanks for the response. I am unable to reproduce this behaviour on my instance. I would request you to create a support request so that our team could check further. https://support.atlassian.com/contact/#/ 

Hello, Good day. I would like to know whether your query is related to this FR : https://jira.atlassian.com/browse/JRACLOUD-38111

Hello, Good day. You can try the automation rule to check the file name and edit the custom field.

Hello, Good day. This should be possible with Workflow condition than Automation. Please refer : https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/

Hello, Good day. You can JQL to search the custom date field and then use the filter in dashboard or board. Please refer to https://support.atlassian.com/jira-software-cloud/docs/what-is-advanced-search-in-jira-cloud/ to search using custom date field.

Hello, Good day. Please refer this article to export issues from Jira cloud to Gsheet. https://support.atlassian.com/jira-work-management/docs/use-jira-cloud-for-sheets/

Hello, Good day. If you try to add this label again on a new issue the label is shown or you getting option to create new label ?. My request is to create a label on issue1 and try to add this new label on issue 2. This is Jira cloud instance ?

Hello, Good day. Account : fabiano@hfsaneamento.com.br has only user role access on the given Jira site and not a site admin. There is one site admin user present, which I cannot share here. You can reach out to our support on https://support.atlassian.com/contact/#/ and we should be able to help. Thanks!

Hello, Good day. Have you tried the API token instead of password ?. Please refer this link to generate passcode. https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/ Try user name and API token. Thanks

Hello, Good day. Is this Jira cloud instance ? Are you using any addon to track time in Jira or you are using Jira time tracking ?

Hello, Good day. We need to check the email address related logs from backend. Check if you could create a ticket from : https://support.atlassian.com/contact/?postauth=true#/. If not may be someone else can create for your issue so that this can be resolved quickly.

Hello, In this case we need to check the automation. There are two action added in the rule to send email or there are chances two different rule is sending email. Screenshot will help.

Hello, there is an enhancement happening for the board and should be available shortly. https://community.atlassian.com/t5/Jira-Software-articles/Enhanced-Jira-board-and-backlog/ba-p/2331946. Will check for Timeline

Hello, Good day. You can create a condition in the same rule to check the issue status before moving the ticket to specific status. You can set the condition to status not in Review.

Hello, Good day. You can create a scheduled automation rule to run every week. JQL could be as following project = projectname and duedate > StartofDay()

Hello, Good day. I would like to know if you have tried clear formatting as given in this link. https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/ ?

Hello, Good day. Please check the JQL used on the filter and make sure that the users have permission on the filter as well as "Browse project" permission on these projects. Thanks!

Hello, Good day. From email address is same in both emails or do you see one from automation and another one from Jira notification email ?

Hello, sorry for the previous message. This issue has been reported, we are working on fixing this issue. Please follow the status page. https://jira-software.status.atlassian.com/

Hi, Good day, could you try the following JQL query. updatedDate <= -5d and assignee = username

Hello, Good day. Have you tried using URL type field for your use case ?

Hello, Good day. We don't have any reported issue. You might want to check the custom field context once. https://support.atlassian.com/jira-cloud-administration/docs/configure-custom-field-context/

Hello, Good day. You can refer to https://support.atlassian.com/organization-administration/docs/keep-up-with-atlassian-changes-to-products/

Hello, Good day. I believe you want to create a sub-task and add time through automation. You can try the rule shown on the image.