Mohanraj Thangamuthu Atlassian Team

Hello, Good day. I believe you need to have the public domain as SSL handshake will have issues with IP address. Thanks

Hello, Good day. Please go to projects >> project settings >> Work items >> work types and add the work type. If this Team managed project, go to project settings and add a new work type. Thanks

Hello, Good day. Looks like this option is specific to new user management and the data will be stored for 180 days. Thanks

Hello, Good day. Please refer to the community link : https://community.atlassian.com/forums/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188

Hello Jose, could you confirm whether this is Jira cloud or DC version?. Thanks

Hello, Good day. You can raise your query in Atlassian developer community at https://community.developer.atlassian.com/

Hello, Good day. Please move this query to Rovo community forum : https://community.atlassian.com/forums/Rovo-questions/qa-p/rovo-atlassian-intelligence-questions

Hello, Good day. Could you share the site name you used, we can review the logs from backend. Thanks

Hello, Good day. You can create a rule with "Work item created " as a trigger. Then follow the below flow 1. Issue created trigger 2. Lookup issues for one of the label value 3. Create a variable for the lookupissues 4. Lookup issues for second label value 5. Create a variable for lookupissues 6. Use if/else condition to…

Hello, Good day. You can create multiple filters for your requirement and add multiple gadgets on the dashboard. In each gadget you can select one of the filter that you created. 1. assignee = currentUser() ORDER BY created DESC 2. assignee = currentUser() AND status = "In Progress" ORDER BY created DESC 3. (comment ~…

Hello, Good day. I believe its not possible to display the number of line change from Github on Jira work item at the moment. Please refer to https://support.atlassian.com/jira-cloud-administration/docs/use-the-github-for-jira-app/

Hello, Good day. It looks like you need to assign different values to label custom field. We don't have direct option in the edit action. If you can explore if else condition, if there will be different conditions available for the label field. Thanks

To confirm the same work item key is not present on the project/site?. Work items will get updated only when there is an work item with similar key present already. You can use a different key on the .CSV file as well. Make suer this key is not present on the site. Thanks!

Hello, Good day. Please move this query to the Rovo community forum at https://community.atlassian.com/forums/Rovo/ct-p/rovo-atlassian-intelligence

Hello, Good day. Sandox is a separate dev/test instance that you can create when you are on premium plan, it looks like you are on standard plan, so there should not be any sandbox instance in your Org. Thanks!

Hello, Good day. Could you please provide the site name you used to create the site, this will help me to review logs from backend. Thanks

I can see even these emails are delivered from our end. From email address will be "xxxxx@id.atlassian.com". These emails are delivered as well. Thanks

Hello, Good day. It looks like the work item key : CIN-1-4 was already present on your site. While importing the .CSV file map only summary, description and other fields. Do no map work item key and work item ID and check the status. Thanks

Hello, Good day. Please elaborate your query. Thanks!

Hello, Good day. Please create a ticket with our billing team at https://support.atlassian.com/contact

Hello, Good day. I reviewed the logs for shared email ID. I could see emails are getting delivered to this account and its not suppressed. Please check on the email server side. 

Hello, Good day. Don't see any issues reported in status page. https://zephyr-scale.status.smartbear.com/

Hello, Good day. The following link will have sample questions. https://community.atlassian.com/learning/course/jira-software-essentials-certification-prep-resources

Thanks, you have the "Work item id" option?

Strange, I am able to select component as well. Whether component name has special characters?

Hello, Thanks. Please go to Settings >> Apps >> Manage apps >> Select "System" installed apps. You will find "Atlassian Home for Jira Cloud" there you can disable the goals for whole site. Thanks

Hello, Good day. You cam create a new cloud site on our Jira cloud infrastructure from https://www.atlassian.com/try/cloud/signup?bundle=jira-software&edition=free&skipBundles=true

Hello, Good day. Could you check for any error's in HAR logs? Also could you point to the location (URL) where you notice this error?

Please check again now. Thanks

Hello, Good day. reviewing the FR:https://jira.atlassian.com/browse/ID-8091, we don't have this option at the moment. Thanks