Syed Majid Hassan -Exalate- Atlassian Partner

Hi @Tal Stanek This is Majid @ Exalate. You can get this (and more) done by syncing the two Jira instances into your reporting instance by using an issue synchronization app such as Exalate. This would give you the flexibility of having all the data to hand in one instance and the autonomy to not sync certain information.…

Hi @Osmani Sanchez This is Majid @ Exalate. If you are open you using a third party app, I believe Exalate would be an ideal fit. Exalate is a synchronization app which can sync your pull requests and issues from Github to Jira issues (story, epic, etc.). You can fully customize the synchronization rules to suit your…

Hi @Navjot Aujla This is Majid @ Exalate. If I understand this correctly, you would like to migrate cases from Salesforce to another Salesforce instance, but I am not sure I understand where Jira comes into the picture here. Are you syncing from Jira to SF1 and then want to migrate from SF1 to SF2? In either case, you can…

Hi @Mayur Sharma This is Majid @ Exalate. Please correct me if I got this wrong here, but you looking to populate project metadata from Salesforce into Jira? But what would the source of this information be - I mean what would you be using on the Salesforce side as a counterpart of the project entity in Jira? It might be…

Hi @Adnan Shafique This is Majid @ Exalate. A clean way of doing this would be to synchronize issues (epics/stories/tasks etc.) between the Jira instances and consolidating that information however you need to. Exalate provides you the functionality to be able to fully synchronize your Jira instances with each other…

Hi @Ran298 This is Majid @ Exalate. In order to synchronize your Jira issues to Github issues bidirectionally, you can utilize an an integration app such as Exalate. The app provides you fully customizable synchronization between Jira and Github. Please feel free to book a demo if you would like to see the product in…

Hi @Luis Díaz This is Majid @ Exalate. In order to fully synchronize your Jira instance to your providers Jira bidirectionally, you can utilize an an integration app such as Exalate. The app provides you fully customizable synchronization between the 2 Jira instances which can be set up with seconds and provides a very…

Hi @Bharath Kumar This is Majid @ Exalate. In order to fully synchronize your Jira instance to ServiceNow bidirectionally, you can utilize an an integration app such as Exalate. The app provides you fully customizable synchronization between tickets in Azure Devops and Jira. Please feel free to book a demo if you would…

Hi @sivasankaran , This is Majid @ Exalate. If you are open to using an app to achieve your integration, I would urge you to look into Exalate to fully synchronize your Jira instance to Azure Devops bidirectionally. The app provides you fully customizable synchronization between work items in Azure Devops and Jira. Please…

Hi @Sasi Damodaran , This is Majid @ Exalate. In order to fully synchronize your Jira instance to Azure Devops bidirectionally, you can utilize an an integration app such as Exalate. The app provides you fully customizable synchronization between work items in Azure Devops and Jira. Please feel free to book a demo if you…

Hi @Shubham Sinha , This is Majid @ Exalate. In order to fully synchronize your Jira tickets to Github issues bidirectionally, you can utilize an an integration app such as Exalate. The app provides you fully customizable synchronization which can be set up in minutes. Please feel free to book a demo if you would like to…

Hi @Venkat G , Yes, for sure it can. It might be a bit of an overkill for what you have described, but you can sync the issues between ServiceNow and Jira to get this done. I work for Exalate which specializes in providing such an bi-directional synchronization between the systems. Please feel free to book a demo if you…

Hi @Melissa Liu This is Majid @ Exalate. In order to clone issues from one Jira project to another Jira project, you can use an integration app such as Exalate. The app provides you fully customizable synchronization between two projects on the same instance, or between two entirely different Jira instances itself. It…

Hi @Ankur Dadhich This is Majid @ Exalate. In order to fully synchronize your Jira instance to Azure Devops bidirectionally, you can utilize an an integration app such as Exalate. The app provides you fully customizable synchronization between work items in Azure Devops and Jira. Please feel free to book a demo if you…

Hi @youssef_elammari-stg, This is Majid @ Exalate. You could possibly place the ZD data in some custom fields in jira so that you can access it via API. Our integration solution Exalate offers the customer the flexibility to map any number of custom fields. Of course if you wanted to fully customize the integration to…

Hi @Aliyah Ashraf This is Majid @ Exalate. It seems that you are already half-way there with the integration implemented between Zendesk and Jira using the Zendesk support app. However, I am not sure as to the exact issue you are facing with the app. Is the connection dropping, or is the app not able to do something which…

Hi @Maha vishnu v This is Majid @ Exalate. I believe, yes, on the face of it, this should be the correct approach to deal with the user licensing. But there can be many caveats and different implementations. For instance, by default when you Exalate the issue the assignee field is blank and the reporter is marked as…

Hi @Zach Carlson This is Majid @ Exalate. This is a very common use case we come across in the industry whereby Zendesk is the customer facing ITSM system (leveraging its KB etc.), while the ticket is integrated with a Jira system being used by the agents/developers. Exalate offers a deep ticket integration between the two…

Hi @brandon geick This is Majid @ Exalate. The use case you described is a standard use case that we come across often in industry. This can be achieved easily by using our addon Exalate and syncing the data between the two Jira instances bi-directionally. The initial setup can be completed within minutes using a no-code…

Hi @Anoop Sharma This is Majid @ Exalate. Using Exalate you can setup a bi-directional synchronization between Azure DevOps and Jira. You can take the no code approach to set this integration up within seconds. If you are interested in learning more, please feel free to book a demo with us. Thanks Majid

Hi @Eric Roetenberg This is Majid @ Exalate. Would you mind elaborating a little more on the exact use case please? This would allow us to provide a better response than just saying "Gaurav is right!" :) Exalate provides a fully, bi-directional synchronization between Jira and ServiceNow. This allows you to map any entity…

Hi @Patrick Harland-Lee This is Majid @ Exalate. The use case you described is a very standard use case we come across often. Using Exalate, you can achieve this use case and much more. You can easily sync any field (including custom fields) using Exalate, and you can add custom comments to all your linked Zendesk tickets…

Hi @kudupudi nageswar, Please let me know if you are still exploring options for this integration. Thanks Majid

Hi @Chris Steenwyk Did you complete this? Thanks Majid

Hi @khaled alnaji Was the error with mapping custom fields with Exalate? Thanks Majid

Hi @Mark McDonnell Were you able to find a solution for this. Thanks Majid

Hi @Armi Trixia Vitanzos This is Majid, pre-sales engineer @ Exalate. I think you are nearly there already! My approach would have been the same i.e. have a custom field in Jira issue populated with the ZD id. If you are syncing between ZD and Jira using Exalate, you can achieve this simple use case with an no-code…

Hi @Izabella Cikalova This is Majid, pre-sales engineer @ Exalate. It is very possible to fully synchronize Zendesk with Salesforce and JSD bi-directionally. Using Exalate, you can connect and sync these systems within minutes. We offer different configuration types whereby you can choose the Visual connection to set up…

Hi @Bradford This is Majid, pre-sales engineer @ Exalate. From the looks of it, your best bet would be to have issues synchronized between the Jira instances. Exalate specializes in this bi-directional sync which can be set up in seconds using a no-code configuration approach. Please feel free to book a demo with us if you…

Hi @Jayme Burkhalter This is Majid, pre-sales engineer @ Exalate. It is very possible to sync ServiceNow demands with Jira software issues bi-directionally using Exalate. You can use our unique scripted engine to control the integration at a granular level. Please feel free to book a demo with us if you are interested in…