Syed Majid Hassan -Exalate- Atlassian Partner

Hi @Giada Erzili This is Syed @ Exalate. It is certainly possible to have the JSM and JWM integrated such that both systems can talk to you each other bi-directionally. Exalate is an add-on that specializes in these integrations, in addition to integrating other ITSM systems. With Exalate, you can setup rules to control…

Hi @Nick Geniusz This is Syed @ Exalate. I appreciate that you are taking a DIY approach to integration, but we specialize in providing this integration OOTB. In addition to saving a huge amount of development time, you get the advantage of having zero maintenance headaches. Any changes to the platforms or APIs will…

Hi @anjitha.s (This is Syed - a pre-sales engineer at Exalate) Syncing a JSM support ticket to a Jira Server project is the bread and butter of Exalate issue sync app. You can have a fully bi-directional sync setup in less than 10 mins. Exalate allows you the ease and convenience of a visual interface to configure your…

Hi @Javier Ruiz (I am Syed - a pre-sales engineer at Exalate) The integration between Zendesk and Jira is one of the use cases supported by Exalate issue sync app. With Exalate, you are able to have a fully customized integration solution which works on your terms rather than its own terms. If you would like to see more of…

Hi @Apendra (I am a pre-sales engineer @ Exalate) It is very possible to achieve the JSM-Jira bi-directional sync using Exalate issue sync app. It provides you the flexibility and ease of a visual connection, and the amazing power of the scripting engine. You can choose the connection type as per your convenience and start…

Hi @Ganesh Prabhu Solman is currently not supported by Exalate. You can review the current offerings here. Thanks Syed (Pre-Sales Engineer @ Exalate)

Hi @Kayla (I am a pre-sales engineer @ Exalate) It is very possible to have a fully automated, bi-directional synchronization setup between one JSM and 2 ServiceNow instances by using the Exalate issue sync app. You can setup separate connections for each of your ServiceNow instances and have 100% autonomy between those.…

Hi @MostafaIbraheem09 This is Syed @ Exalate. You can achieve the synchronization that you are looking for using Exalate. All updates on Jira 1 seamlessly get synced to Jira 2, and you can even get your custom fields synced bi-directionally too. If you would like to see the product in action, please feel free to book a…

Hi @shilpa_vs This is Syed and I am a pre-sales Engineer @ Exalate. As suggested earlier, you will need to move the project configuration from one side to the other (either on cloud or server), and then use our tool in order to move all the issues/ tickets etc. from one side to the other. If you would like to discuss your…

Hi @Wim Abts Not sure if I am too late here, but here goes! My name is Syed and I'm a pre-sales engineer @ Exalate. You can use Exalate to create a fully bi-directional sync between Jira and Salesforce (among other ITSM systems). You can easily fetch Account and Contact information (as well as any related object) from…

Thanks for the input @Monique vdB Much appreciated!

Hi @Dan Anas This is Syed - a pre-sales engineer @ Exalate. You can use Exalate to create a bi-directional sync between Jira and GitHub (among other ITSM systems). This was you will be able to not only sync pull requests, but would also be able to fully control your integration at field level to ensure that you are are…

Hi @Kellee Drake I am unsure about what the exact use case for the integration is, but have you considered an out-of-the-box solution for this integration? I am a pre-sales engineer @ Exalate and would like to introduce you to our tool which seamlessly integrates GitHub and Jira (among other ITSM systems) bi-directionally.…

Hi @Rodrigo Kondo Fernandes This is Syed - a pre-sales engineer @ Exalate. Have you considered an out-of-the-box integration solution for achieving a bi-directional sync between ServiceNow and Jira? Exalate takes the pain out of the DIY approach and provides you extensive ongoing support as well with a dedicated…

Hi @Jose.Pizarro This is Syed - a pre-sales engineer @ Exalate. Yes, you can easily sync between 2 different client projects - either on the same Jira instance or in a cross company environment on different Jira instances. Our tool provides out-of-the-box bi-directional sync between different ITSM systems (including Jira…

Hi @[deleted] This is Syed - a pre-sales engineer @ Exalate. Our tool is bi-directional sync solution which links different ITSM systems together, including all variations of Jira (Server, Cloud, DC). Please feel free to review Exalate to see if it fits your needs or simply book a demo with us to explore your use case…

Hi @Petr AST This is Syed - a pre-sales engineer @ Exalate. Your use case sounds like an ideal fit for what our tool does i.e. bi-directional sync between different ITSM systems. When the ticket is updated in the client Jira, you will need those updates to sync back to your Jira as well (probably in a customized manner).…

Hi @siddhesh pawar The community post provides a link to the actual repository which contains the Wiki To Html as well. Hopefully it will sort the issue for you once and for all! Thanks Syed

Hi @siddhesh pawar This happens due the different formats used by Jira and DevOps. I am not sure if you are using Jira Cloud or Server, but do have a look at this community post on the subject (please review the video contained in it too). This might also be of help to you. Happy syncing! Syed (Pre-sales engineer @ Exalate)

Hi @Pilar Lopez Gracia This is Syed - I'm a pre-sales engineer with Exalate. We specialize in bi-directional synchronization between different ITSM systems, including ServiceNow and Jira. Lots of clients are already using Exalate successfully to add value to their businesses. Please feel free to explore Exalate further or…

Hi @Vishnuvardhan Reddy Yes you should be able to connect external tools to Jira and fetch data from them. I am a pre-sales engineer @ Exalate and we specialize in 2-way integration of Jira with several other work systems. Please review our product or simply book a demo with us to see if we are a good fit. Thanks Syed

Hi @romakarol I am not sure what the exact use case is in your scenario, but I would recommend looking at Exalate in order to achieve the Github-Jira integration. Exalate provides a 2 way integration setup with the ability to implement deep ticket integration if you want. I am a pre-sales engineer @ Exalate and would love…

Hi @Paul Dokken This is Syed, pre-sales engineer @ Exalate. I am not sure if you are actually looking to integrate Github issues with Jira, or if you are just looking to migrate the issues over and switch systems altogether. In either case, Exalate has the potential to help you in this task. Please have a look at our…

Hi @Vishwajeet Singh I read through the thread and understand that you were not able to get a fully working integration so far. I am a pre-sales engineer @ Exalate and would like the opportunity to engage with yourself to see if we can resolve the issues you are facing. As you are already aware of our product and are also…

Hi @Anish Rajukumar The use case you have described is achievable via Exalate. In fact, you can enhance the use case to include as many custom fields or workflows as you want. With a bi-directional synchronization setup between the two Jira instances, the workflow would be as follows: * Issue is created in your client's…

Hi @Diemunsch Jean-Baptiste I believe that you are duplicating a lot of work while maintaining the issues on 2 different instances/ tenants! With a bi-directional synchronization setup between the two Jira instances (project and dev), the workflow would be as follows: - Issue is created in project Jira and all the…

Hi @Jonathan Kim There is a whole variety of connectors out there to sync the Salesforce platform to Jira, but the effectiveness of any connector totally depends on your specific use case. This is particularly true of Salesforce as it has a plethora of entities and user defined items which need to be taken care of. The…