Syed Majid Hassan -Exalate- Atlassian Partner

HI @Prabhu Palanisamy _Onward_ I work with team Exalate, a bi-directional synchronization solution for different ITSM platforms. As you can imagine my days are spent talking to clients who are looking to integrate Jira with Jira or with other systems. I hardly come across anyone these days who is using a build-it-yourself…

Hi @Reynaldo Kevin Darmawan Welcome to the community. This is Majid @ Exalate. If you want to integrate any application with Jira, I would recommend using the REST API and webhooks to create a custom integration. However, this would be a intensive assignment and would require maintenance as well. If you are able to find a…

HI @Dhia This is Majid @ Exalate. I am not sure what ticketing system the other side uses, but basically you have 2 options i.e. the DIY approach using REST API and webhooks, or an integration app that supports the other system. If the other tool is one that is supported by Exalate, then this integration would just work…

Hi @afernandezdecastro This is Majid @ Exalate. Linking tickets in one jira instance to tickets in another is certainly possible. The main choice you would have here would be between a DIY approach or an integration app (as already suggested). I work for team Exalate and we offer this integration almost out of the box. You…

If you have some specific questions, I would be happy to answer them. Otherwise, the best approach would be to explore our website and book a demo to discuss your use case further. Thanks Majid

Hi @vandana_sharma This is Majid @ Exalate. Your use case is pretty interesting and should be achievable if you set up a synchronization between the two Jira systems. You can use any integration app like Exalate to set up this use case up. You can automate ticket creation on client jira, and then use your fixVersion and…

Hi @Martyn Welcome to the community. This is Majid @ Exalate. It sounds like you already have an integration going between Salesforce and Jira, but the bottleneck here is your API limit. I can maybe suggest you to look at Exalate, but I dont think that would address the API concern because as long as you are syncing…

Hi @mari_guernsey This is Majid @ Exalate. I am not sure if you were able to resolve the issue, but I think the explanation regarding the dedicated user would be the root cause here. If you want to evaluate different options for the integration, I would urge you to look at Exalate as well. Exalate is a decentralized…

I believe Matthias already answered it quite clearly. There is nothing to add to that in terms of pricing. But if you can live with the Basic mode of Exalate, maybe that is a way out - otherwise yes, APIs all the way! Thanks Majid

HI @[deleted] This is Majid @ Exalate. The use case and pain you described is something we come across day in, day out. As the modern enterprise becomes more connected, it also silos itself into ITSM tools of choice. Syncing across these different platforms seamlessly is what will remove the information silos. There is a…

Hi Julian, Welcome to the community. This is Majid @ Exalate. Can you please elaborate on "unable to add the Development field"? Do you not see it or is it erroring out? Please post some further details and I will try my best to help. Also, you can integrate Jira and GitHub using plugins like Exalate - might be worth a…

HI @Lillian Shibata-Salley This is Majid @ Exalate. There are plenty of apps out there as you can see from the posts here :) Picking the right one depends mainly on the nuances of your use case. Exalate is a decentralized app that works in Visual (no-code) or Scripting mode - so again, this is user choice. Hope it helps.…

HI @EEDULAKANTI KUMAR GOUD This is Majid @ Exalate. What are you trying to achieve exactly? Are you linking to another system here? Have you tried the API calls in cURL and postman yet? Are they working there? What dependency errors are there? What libraries are you using? I can go on ....... but you get the point…

Hi @Davide Peveroni This is Majid @ Exalate. Your last statement threw me off a little bit, so let repeat what I understood: * In Jira the ticket status changes to Escalated. * This is a trigger for workItem creation in ADO * This newly created workItem and Jira are linked Now if you want data to flow or not to flow…

Hi @Oleksandra Kolomiiets Welcome to the community. This is Majid @ Exalate. Let us do the basics first i.e. drop your connection and re-create it from scratch maybe. It is hard to pinpoint what the issue can be here, but seems like it was a brand new connection anyway - so, nothing to lose. You might also want to look at…

HI @Heba Rezk This is Majid @ Exalate. What fields do not get copied over? Maybe you can write a small automation but I do not think you should need it to be honest. You can also explore the possibility of outsourcing this integration work to an app like Exalate - and control the sync from the "back end". Hope it helps.…

Hi @Katherine Lord This is Majid @ Exalate. I believe the answer will be in how well you can control the access of external people. If you have a security policy in JIra that only allows these users to "see" what they need to see, then I believe granting them access would be the quick fix. LIcensing cost might be something…

HI @Service Desk Manager This is Majid @ Exalate. Writing your own integration will be quite a painful approach to this. There are plenty of apps in the marketplace that will allow you to sync the helpdesk on cloud, to the project on server. Our app, Exalate, does this out of the box and boasts a fully decentralized…

Hi @Jana Bolden This is Majid @ Exalate. This is actually a use case we come across often and you will be surprised as to how much value people have been able to add to this by creating an integration between the two projects. This is very much possible by using an integration app like Exalate, where you can define and…

HI @srikanth kocherlakota This is Majid @ Exalate. In order to bi-dorectionally sync data between Jira and ServiceNow, you basically have two approaches i.e. * DIY approach: build a custom solution using webhooks and REST API. This approach might turn out to be expensive and hard to scale. * Integration app: Use an…

Hi @matan.grady This is Majid @ Exalate. One way I can think of doing this is to create a consolidated board and sync all ideas to that single board by using a synchronization app like Exalate. You can then control granular aspects of this integrations as to what updates flow in what direction i.e. if the consolidated…

Hi @Nickolas Schader This is Majid @ Exalate. I do not believe it is possible with the integration you are using, but there are apps out there that could help, like Exalate. Please let me know if you need any further information on the topic. Apologies for not being able to provide a more helpful answer here! Thanks Majid

Hi @Alex Recinos Welcome to the community! This is Majid @ Exalate. If you are looking to integrate different Jira projects within the same instance, you can either use Jira automation rules or an integration app. If, however, you are looking to sync your Jira projects with another Jira instance (or another tool), and…

Hi, This is Majid @ Exalate. The two approaches presented here would be the way to go i.e. automation rules (if your source and target projects are on the same Jira instance) and an integration app (in case they are on same or different systems). If you decide to go with the latter, please check out Exalate - the only…

Hi, This is Majid @ Exalate. It is not clear to me if "your platform" is also a Jira, but if it is, I would request you to explore an integration app like Exalate. You will be able to sync with your partners Jira without any one ever having access to the others platform. Hope it helps. Thanks Majid

Hi @Timothy Szczesuil , A very warm welcome to the community. This is Majid @ Exalate. Your request looks valid to me. So the issue is the parameters included in the request body. Try to run it using cURL/postman and fine tune your variables. One thing I would like to try is to include the issue keys in single quotes…

HI, This is Majid @ Exalate. It is possible to sync from JSM to ServiceNow using a synchronization solution like Exalate. Issues/ tickets etc can be moved bi-directionally and the integration can be controlled at a very granular level. Hope it gets you started. Thanks Majid

Hi, This is Majid @ Exalate. It seems like you will need a synchronization app like Exalate in order to get this done. You can then control every aspect of how these two projects integrate, and will not need to change anything on the projects level itself. Hope it helps. Thanks Majid

That is a bit weird. I will follow the thread to see what the resolution is provided by Atlassian. Thanks

Hi @zacharoula_brinia This is Majid @ Exalate. As Nic pointed out earlier, the go to approach here would be to use an app to sync the issues between the two projects. I work for Exalate and have set up plenty of these integrations. Please let me know if you need a hand here. Thanks Majid