Syed Majid Hassan -Exalate- Atlassian Partner

Hi @jstewart01 This is Majid @ Exalate. I hope you have managed to resolve this issue by using Jira automations, but it might be good to know that you can do this across Jira instances as well i.e. sync one project on Jira A to another project on Jira B. So whether it is a local sync (your use case) or across different…

Hi @Jay Mercurio This is Majid @ Exalate. I believe the solutions already shared here should be good enough to work as long as your Service Management and Software projects are on the same Jira instance. Another way to do this would be via an integration app such as Exalate - with this option, all the synchronization is…

Yes this should be possible to do indeed. Would you like to book a quick demo here so that we can actually do a dummy run of exactly what you are looking for. Thanks Majid

Hi @Sonal Nagpal Grazitti This is Majid @ Exalate. Yes this should be very doable using an integration app such as Exalate. The configuration allows you to automate the entire workflow between the two systems and also allows for an extremely granular control. If you provide some more details around your use case, maybe I…

Hi, This is Majid @ Exalate. I see that you have already been suggested some automation solutions, but this is very possible to do via an integration app such as Exalate too. You can even bring in Ideas from other Jira instances altogether. I linked a quick video demonstration here of how Exalate works between Jira and…

Hi @vittorio bini This is Majid @ Exalate. Thank you for explaining the use case in depth. And indeed, it seem that the suggestions you received about using an integration app would be the only feasible solution here. I was recently asked by an Exalate client to explore the possibility of doing something similar between…

Hi, This is Majid @ Exalate. I believe using an integration app might be an overkill for this specific use case, but if you are interested to explore the world of possibilities that would open up, I would urge you to look at Exalate. Coming to this use case, the entire problem description here is about Jira, but you also…

HI, This is Majid @ Exalate. There are two high level approaches to solving this problem i.e. automation rules or an integration app such as Exalate. Both approaches have their pros and cons, but with an integration app you can do much much more than just copy these Epics over. All depends on what you need. Hope it helps.…

Hi, This is Majid @ Exalate. The flow you described should be possible using Jira Automation or by using an issue sync app such as Exalate. You can use the local mode of Exalate to connect the two projects, use a JQL trigger to automatically send the tickets over and maintain a sync between the two. Thanks Majid

Hi, This is Majid @ Exalate. It is hard to answer this with any conviction without really knowing the tool in question and the use case details. But this is something that works out of the box with an Exalate integration, along with much more. Maybe worth looking into! Let me know if you want further information and I…

Hi, This is Majid @ Exalate. Are you running into this? I believe you might be. If the symptoms are for this problem, the workaround would be to populate the Request Type into a custom field on destination side, and then use an automation rule to populate the actual field. Or, you can use an integration app like Exalate to…

Hi, This is Majid @ Exalate. I am not really aware of an easy way to work around it, but I am thinking how are the fields kept in sync between the two systems - my hunch is that they are not. I would urge you to try an integration tool like Exalate that can automate the entire Jira Zendesk integration and give you full…

Hi, This is Majid @ Exalate. What tool are you trying to install? Have you got any access to the logging? The error message seems to be clear enough i.e. you need to be full admin on Jira to get it working. But as you say you already seem to have it. A bit lost without further details. Let me know if you want further…

Hi, This is Majid @ Exalate. Sorry, but I got slightly confused with the difference between the subject and the description of this thread. Are you looking to integrate Jira and Salesforce, or are looking for a test tool? If it is the former, there are plenty of options on the marketplace. Each tool has its own pros and…

Hi @Michael Corrigan This is Majid @ Exalate. If I understood this correctly, this should work out of the box with our integration app Exalate. Please take a look at this use case video (at the bottom of the page) and hopefully it gives you some ideas. Thanks Majid

Indeed, so you can have that populated automatically via Exalate scripts into a custom Field on the Idea. 

Here it is @Tanguy Crusson : Integrating Jira Product Discovery issues with GitHub issues using Exalate Hope it helps! Thanks Majid

Yes we have already been able to sync succesfully for Product Discovery, but formal certification is under way. Thanks

Hi @Georg Traar , Welcome to the community! This is Majid @ Exalate. I would urge you to look at an integration app such as Exalate to do this integration out of the box. The issues and PRs can be synced bi-directionally and the set up is pretty straight forward as well. Hope it helps. Thanks Majid

Hi @[deleted] , Welcome to the community. This is Majid @ Exalate. You can sync issues between Github and Jira easily using an app or a custom solution based on REST API. Have a read through this article and it should help you get started. Thanks Majid

I would try this. Include the payload for transition and this should do the trick. 

Hi Morten, This is Majid @ Exalate. As Matthias already pointed out, your starting point would be the REST API documentation for Jira and JSM, and then you can build a solution. This DIY approach is usually fine if the integration requirement is simple enough, but in order to address complex use cases and make the solution…

Hi @Linda Oehmke This is Majid @ Exalate. A very warm welcome to the community! In order to achieve this automation, you will need an addon such as Exalate to do this. You can either use the free mode if your use case is simple enough, or you can look into the licensed version if you want a deep ticket integration between…

HI @Benjamin Lellouche This is Majid @ Exalate. Welcome to the community! Yes, it is very possible to connect several Zendesk instances to a single Jira instance by using an integration solution such as Exalate. And yes, it can be controlled to project, and even field level. Please give us a shout out if you are interested…

Hi @karz.269 Welcome to the community! The error seems pretty self-explanatory in that you seem to be missing the requisite configuration. What tool are you using to perform this integration? And some screenshots of the configuration would also help here. I work with the Exalate team that takes the pain out of these…

Hi @Antonello Storelli This is Majid @ Exalate. This should be very possible by using a synchronization solution such as Exalate. You can customize all aspects of this integration and maintain full agile sync on both ends. Please give us a shout out if you are interested in learning more. Thanks Majid

HI @Mathis Girod This is Majid @ Exalate. Welcome to the community. In order to automate ticket creation in JIra from a Salesforce instance, you will need to use an integration solution such as Exalate. You can control which entities (in your case Orders) with certain characteristics would automatically flow to Jira and…

Hi @Richa Rajaram Aware This is Majid @ Exalate. How are you doing this integration? Are you using a custom script or an app to do this and what exactly is the issue you are facing? It would be good to get a end to end description and we can help troubleshoot this. I work with the Exalate team that takes the pain out of…

Hi @vittorio bini , This is Majid @ Exalate. We have encountered this before and most clients have ended up using issueLinks in Jira to handle this situation (that has no limit of course). If you decide to go down this path, an integration solution such as Exalate can allow you to them create the mappings. Hope it helps.…

Hi @Suporte Vitara This is Majid @ Exalate. Yes, this is very possible by using an integration solution such as Exalate. You can customise the integration to control what fields are synced. You can even transform data in transit to suit the target instance better. Please give us a shout out if you would like to learn more…