John M_2hpypf Atlassian Team

Hi @Markus Kurde , At the moment it's not possible to modify the post-mortem templates, however we do have a popular feature request for this, which you can follow and upvote here: https://jira.atlassian.com/browse/OPSGENIE-239

Hi @Alexander Ziegltrum , All of Altassian's Statuspages are published publicly, so you can select them and all of their components from within Opsgenie external services, which will allow you to automatically create alerts when any Atlassian service has an outage. Here are the instructions for setting up external…

Hi @Zhancheng Zhang , When an alert is not created, if the payload reaches Opsgenie, the debug logs will usually tell you why. Here are guides on how to use the debug logs and troubleshooting alerts not being created: How to solve Opsgenie issues using the debug logs Integration not creating Opsgenie alert

Hi @Wojtek Szczerbinski , Since incidents create alerts with an 'incident-alert-type' of either 'Responder' or 'Owner', we can use a global policy to that filters for only those alerts and then remove the responders so no notifications are sent out. It will looks like this: Keep in mind that if you are using Stakeholders…

Hi @Alex Robson , We have this guide on mapping priorities: https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304 One option is to use separate 'create' actions with a different filter for each one and a hard-coded priority. 

Hi @Mark Allan , Just a small tweak here should get this working - can you try replacing "tags" with "Tags" (capital 'T') in the payload?

Hi @Moses Moore , At the moment, the only way to get notification based on logged event triggers would be to use a Splunk integration: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-splunk/ We do have a logs API but I don't think it's going to provide what you're looking for. 

Hi @James Allen Great question! While integration actions and policies can perform the same function of modifying alerts, with the policies being processed only after the initial 'create' action, they are able to perform an additional round of modifications. While the initial 'create' action might add some custom field…

Hi @Kostiantyn Rodionov , Opsgenie API doesn't have any endpoints for Analytics so unfortunately, at the moment that is not possible.

Hi @Murilo Ribeiro - INFOMACH While we do not have a prebuilt integration between Statuspage and Zabbix you can use the API. Here is a post where that same question was answered: https://community.atlassian.com/t5/Statuspage-questions/Zabbix-Integration-for-StatusPage-io/qaq-p/2223972 The other option would be to integrate…

Hi @Kamila Haustein - is this question related to Statuspage or another product? If Statuspage, can you explain where you are trying to add an image?

Hi @Boquiren Trina Marquez You can use Opsgenie on Huawei mobile devices that use HarmonyOS but it would be via a mobile browser. The Opsgenie app is only supported for iOS and Android so the app may not work properly on a Huawei phone, if installed. However, the message you are seeing indicates that the user needs to add…

Hi @Jugal_Shroff , You can create a Service Now incident automatically using the "For other Opsgenie alerts: Create ServiceNow Incidents for Opsgenie Alerts:" section and apply a filter for the field you want the condition to apply to. Here is an example:

Hi @Dianey Benitez , You should be able to use one integration without any issues, however, I would recommend setting up a test integration to verify the results before you go live with either option. Using multiple integrations can serve as a way to partition alerts and infrastructure using different integration names,…

Hi @Marco Grima , Our Slack integration can create Opsgenie alerts from Slack based on slash commands, but there is no option to create alerts based on receiving identical Slack messages. However, you could build something like that with some scripting and the Slack API. 

Hi @Robert Wen_Cprime_ , What you're seeing is called "Auto-matched alert behavior." After an incident is opened, alerts matching the same incident rule automatically become associated alerts of that incident. Opsgenie doesn’t send alert notifications for these alerts. This aims to reduce alert fatigue. The best ways to…

Hi @Jeremy Harkins , Users can specify the type of notifications they'll receive, based on alert attributes, by adding filters to their notification rules. Here is an example of a notification rule that will only send email alerts to users for P3 and below priority alerts: And here is an example of a notification rule that…

@Benj Kamm , There is currently no way to add attachments via the integrations (besides the email integration). You would need to use either the API or the UI to add attachments after the alert has been created: https://docs.opsgenie.com/docs/alert-api-continued#create-alert-attachment

Hi @Frank Drago , The 'HIPAA compliance' toggle forces your account to send HIPAA-compliant Opsgenie notifications to your users (removing sensitive data in compliance with the HIPPA standard). This includes email, voice, SMS, and push notifications. You can read more about Atlassian HIPPA compliance here:…

With the email integration, it wouldn't work because there is no default alias, but for Sumo Logic, the default alias is set to {{alias}} so that would allow for deduplication based on what you send in the alias field. If you are using a constant and still getting no data in the alias field, that means there is likely an…

Are you sure there is data being sent to that dynamic value? Can you remove the dynamic field and try a static value, like 'Test' for the 'alias' field? Are you using the legacy Sumologic integration?

Hi @Benj Kamm , You can set the alias value by adding "alias" to the payload along with the value you want to send through. For example, if you wanted to send the Query as the alias, your payload would look like this: {"AlertName": "{{AlertName}}","Description": "{{Description}}","action": "create","AlertURL":…

@Evan Cook No worries! In that case, please have the site admin contact support and we can add them as an Opsgenie account owner. 

Hi @Evan Cook It looks like the 'parallellearning' Opsgenie account is on the free version which only allows up to 5 users. Any users beyond the 5th user would not be able to access the account until the subscription was first updated to a plan with a higher user count. The user with the "owner" role would be the person…

Glad you got it working!

For the 'Jira Service Management requests' section to be automatically populated, the alert has to be created by JSM. For alerts not created by JSM, the only way to add a link to a JSM ticket in that section is by manually selecting it. 

@Ste404 You can put the {{issue.key}} anywhere in the email, then you would just need to parse it out. For example, if you added the issue key to the email subject, then in the email integration in Opsgenie you would use the {{subject}} dynamic field along with string processing to create the link. You would need to have…

@mike krauss Can you please open a support ticket so we can take a look at your account configuration? https://support.atlassian.com/contact/#/

Hi @mike krauss , I would double-check to make sure you've saved the integration in Opsgenie before you send the test. If that isn't the issue, the debug logs can usually help point you to the issue. Here is an article on using the debug logs:…

Hi @akshay rawat , Where is it saying the alert can't be acknowledged? Can you post a screenshot of where you are seeing that message? It sounds like the alert may already be acknowledged or in a state where it can't execute that action.