Charlie Gavey Atlassian Team

Hi @Marc Koppelaar - just checking, are you able to access Studio now? Please give a shout if not

Hi folks! Charlie here from the Automation PM team. Thanks so much for all this amazing feedback - there's some great suggestions here. As always, if you have thoughts on how we can improve the Automation experience for you, please share in Community, or we're always up for a chat - feel free to book time…

Hi folks, our current focus is on unlocking new automation capabilities in Studio, so at this stage there are no changes to roles & permissions for your existing automations in Jira, JSM & Confluence. If any folks have thoughts around how we can make it easier to manage automations across your organisation (e.g. by making…

Hi @Mark - would Automation actions to read/write to a cloud document (Google Sheets, Excel, etc.) help unblock your use case, or do you specifically need the automation to be interacting with your local shared drive? If there's any third-party integrations that you'd like to see in Automation, we'd love to hear! Feel free…

Hi @Brad Lauzon - did you get this working? As Mauricio mentioned, you just need to add the "Create page" action and use the agent response smart value. If you have any other questions or feedback on using agents and automation, feel free to book a chat with the Automation product team…

@Sami Shaik It sure does! If you're building your automation in Jira, you should have access to all the usual smart values. @Lori Brown Let us know once you've tried this out - would love to hear your use cases, and if there's any other improvements you'd like to see :-) @Richard Schmidt Love this idea! We've passed this…

Hi @fastcoder - we've also recently released an "Edit page" Automation action, now available in both Jira & Confluence: https://community.atlassian.com/forums/Automation-articles/Automation-quot-Edit-page-quot-action-now-available-in/ba-p/3066529

Hi @Hardik Aggarwal @Dan Tombs - the "Edit page" Automation action is now available in both Jira & Confluence: https://community.atlassian.com/forums/Automation-articles/Automation-quot-Edit-page-quot-action-now-available-in/ba-p/3066529

Hi @Yury Gorshkov - the "Edit page" Automation action is now available in both Jira & Confluence: https://community.atlassian.com/forums/Automation-articles/Automation-quot-Edit-page-quot-action-now-available-in/ba-p/3066529

Hi @Koloman Pfeffer we're definitely keen to support more cross-product automation, and to make our existing automation actions available across products. Do you have any examples of use cases you'd particularly like to see? If you'd like to chat to the automation team more about this, feel free to book a time here:…

@Rune Rasmussen Thanks so much for clarifying, I've passed that detail on to the product team, along with the feature request you shared.

Hi @Rune Rasmussen To view your Automation usage by individual product, head to the Usage Tab (rather than Automation Performance Insights). You can read more about this here: https://support.atlassian.com/cloud-automation/docs/view-your-automation-usage/ The Usage Tab is visible when accessing Automation through Global…

Hi @Brock Jolet @Lara_Jones @The_Contractor I'm very sorry to hear you haven't yet received a response. Are you able to forward details of your query / support tickets to me at cgavey@atlassian.com, so we can follow this up internally and make sure the right team gets back to you?

@Brock Jolet @Emilson Margoto @Haddon Fisher If you didn't receive an email around your usage, or if the usage you're seeing in the Usage Tab doesn't appear to be consistent with the email around your previous usage, please do reach out via support so we can investigate.

@Nena Kruljac That's right, the new Automation Usage Tab will show you the rules which have successfully executed the most, and there will be in-product and email notificiations as usage approaches the monthly limits. @Fazila Ashraf @Yaron AzarThat's correct, customers on annual subscriptions will not have the new limits…

Hi @Dylan Moore I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://jira.atlassian.com/browse/AUTO-238 If you’d like to chat to the Automation team, we’re always happy to learn more about how you’re using Automation and how we can improve - feel free to book a time…

@Eduardo Marques Thanks so much! We've captured your suggestion in our public tracker - feel free to upvote or follow updates on this one here: https://jira.atlassian.com/browse/AUTO-744

Hi @Sandra Fuchs @Bill Sheboy @Mikael Sandberg Just a quick note to say that we’ve now released support for manually triggered automation rules that can request user input when the rule is run - you can read more about this here:…

If anyone has feedback on this feature, the Automation team would love to hear from you - feel free to book in time to chat here: https://calendly.com/cgavey/automation-feedback?month=2023-05

Hi @Laurence Wright @Tom Hudgins @Alexander Wildes Jr Just a quick note to confirm this should now be available for all customers - look forward to hearing your feedback! @Andrea_Lawrence Thanks so much for letting us know - are you able to reach out via support with details of the errors you're…

Hi @Jeret Shuck - these suggestions are being tracked here: https://jira.atlassian.com/browse/AUTO-28

Here's a little more info around the Forms @Darryl Lee mentioned, and how these can be used in Automation - https://community.atlassian.com/t5/Jira-Service-Management-articles/4-New-Form-Automation-Components-for-Jira-Service-Management/ba-p/2018674

Hi @Andy Gladstone we're tracking customer interest in this feature here: https://jira.atlassian.com/browse/AUTO-63 Feel free to add an upvote or more info on your use cases to the ticket above, or if you'd rather chat this through with the Automation product team, we're always keen to hear how we can improve the Template…

Hi @andyades - you could set up an Automation rule in Automation for Confluence to support this use case. Here's an example of what this might look like.

Hi @Matt Baker, It could be worth considering using Automation for Confluence to support with this use case - you can read more about it here: https://community.atlassian.com/t5/Confluence-articles/Introducing-Automation-for-Confluence/ba-p/1978202 Cheers, Charlie

Hi @Jeffrey Lyons I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://jira.atlassian.com/browse/AUTO-241 Cheers, Charlie

Hi @Burak Serkan Sertbarut - can you clarify what you mean by the rule not working? Is the value of "Actual start" not being updated at all, or being updated to an incorrect value? 

Hi @Baruti Bediako - just to confirm, is your question around Automation in Trello?

Hi @Michael Mooijman, I’ve linked your suggestion to a related feature request, which counts as an upvote for this ticket: https://jira.atlassian.com/browse/AUTO-125 Cheers, Charlie

Hi @Kalin U and @Bill Sheboy - just a quick note to confirm that @Srini Chakravarthy and I are in the same team (but slightly different timezones). We're sharing customer insights with the wider Automation Platform team, and joining for each other's customer calls where timezones permit. We're absolutely continuing to…