Fernando Eugênio da Silva Community Champion

@Kathleen Walsh , Welcome to the Atlassian Community! To create a conditional behaviour in Forms in Jira you just need to select Add a section in your Forms right side and then configure the section by Conditionally. Please, take a look at here to know a litle more: Dynamic fields and conditional logic | 30 Days of Form…

Hey @Lucas Navarro Your workflow it seems correct, just checking something more: Your request type is available on the customer portal? Not sure, but I've problem with VA before while my request type as hidden from the portal. If this is ok, I recommend you open a ticket for Atlassian Support Team: Atlassian Support It can…

@Lucas Navarro Have you tried leave the Summary field available? Have in mind that VA is using your 'Request Type' view to assume your behaviour. Maybe it's getting error from creation issue while he is not be able to set 'Summary'. Your configuration it seems ok, BTW. Do this test and let me know if the problem still…

@Lucas Navarro , great!! Please, select the 'Accept Answer' to help others users to find this answer more quickly :) Have a lovely day!

@Renan Alves do Nascimento , bem vindo à comunidade Atlassian! Você pode dar mais detalhes de que tipo exato de campo está se referindo? É um campo Select List (Single Choice) ou um Cascade Field? Além disso, existe uma razão específica para você querer usar o ID da opção ao invés ela nominalmente? Sinta-se livre para…

@Lucas Navarro , Welcome to the Atlassian Community! The fields that the Virtual Agent can display on your form are the same fields that you have configured in the Request Type that is displayed on the portal for the requester. If you intend to add an extra field in the Virtual Agent interface, consider adding this field…

@Nik Seibold This notification was sent by Customer Notifications template. You can disable this content going to: Project Settings > Customer Notifications > Disable the customer notifications you want it (your example looks like the Request Created customer notification) You can see more details about it here: Disable…

@Miriam Fernandez , Welcome to the Atlassian Community! After using the lookup to pick up your objects, use Advanced branching. In Smartvalue set: {{lookupObjects}} In Variable name give the name you prefer This will allow you to treat each object in your lookup as a unique item where you can perform actions on them. Like…

@Sergio David Bolivar , Welcome to the Atlassian Community! Currently these are all the fields that you can customize in the Customer Portal to be displayed to the user To know how to customize these columns, please, follow the guide: Customize the columns in your customers' requests list | Jira Service Management Cloud |…

@Gareth Jones Using Assets in JSM is really a good way to manage the licenses and dates you've been looking for. When it comes to a way of notifying you of upcoming license expiration dates, you can use the following: Have in your objects an attribute of type 'Date' where you will say that this date would be the expiration…

Hey @Brandon Kofer This is a completely valid concern. Generally, other teams end up creating other projects for these other areas so as not to popularize a project that is already fully operational. If your concern is access to IT team issues that these areas should not have access to, know that you can meet this need…

@Shah Baloch This is a weird behaviour. For these cases, the none value it's really considered as 'empty'. This may be associated with a slightly more complex 'database' problem. Have you tried reindexing just this specific issue? Another suggestion would be to open a ticket directly so support can evaluate any…

@Shah Baloch 'None' for Radio Button fields it's same than "empty". So you can use your rule to validate if the field Radio Button IS EMPTY > Then make this action. Have you tried this? If yes, could you share some screenshot about how your automation rule is builded? Regards, Fernando

@Raymart Cruz The only way to show only statuses and not the transition names while you're make some transition in your Jira is build your workflow as an 'Open' workflow. Generally you really have custom transitions allowing your issues to be transitioned from your statuses, but if you have an open workflow, you'll have…

Hello @B Sunil Kumar , It's possible to make this behaviour using Forms in Jira Service Management. You can build a forms and apply manipulate fields to show or to hide by conditionals. After finished, just associate this form for a Request Type and the magic it's done! Please, take a look at the Forms documentation…

Olá, @Gisele Seabra Fernandes Bem vinda à comunidade Atlassian! Sentimos que esteja enfrentando problemas com a alteração de contato de e-mail das suas licenças. Por este canal, não conseguiremos te ajudar porque você precisa de um apoio especializado do time de vendas da Atlassian. Por favor, acesse o link: Atlassian…

@V-Guard R&D Elec. , Welcome to the Atlassian Communitu! You can do this by creating a rule similar to this: Trigger: Field Value Changed > Field: Due Date Condition (optional): If it contains an issue link of type Blocks or Is blocked By Branch: For linked issues Action (inside branch): Edit issue > Due Date > Set to copy…

@Sushmita Chakraborty , Welcome to the Atlassian Community! You can build some automation rule to work as you described. Some rule example you can see in Automation Playground | Atlassian. Also, in Automation section in your Jira you can take a look in 'Templates' to see more examples of rules. And if your current site is…

@Michael Foster , thanks for your feedback! Well, as this problem is happenning by user interface and you have 500 code error. Looks like a problem more directioned to your jira site. I suggest you open a ticket to suporte team by here: Atlassian Support The team will be able to help you. As community, we have no access to…

@Michael Foster , Just to be clear, you're facing this problem trying to create by API, by User Interface or the both? With this I can try to create more projects and see how it works using one of those concepts.

@Michael Foster , It's weird. By default you shouldn't be facing this problem. Have you tried using another browser or anonymous tab? I try to replicate same steps as you and using a free site and it works pretty well to create team managed projects.

@Rosana Casilli , Thank you for provided more details about your problem. It seems you really have duplicated accounts for these users, even being a few users looks like you have a customer account in any place in your Jira and an Atlassian account for the same user. I believe it will be more efficient if you open a ticket…

@HANAMANT KULKARNI , For what field you're associating the user? For custom user fields you need to pass the Account ID user. For assignee or reporter user you can use 'email', but it's more safe if you use accound ID as well. See more details about import issues and users from CSV by here: Import data from a CSV file |…

@Don Hames Fix Versions field in the Plans view is called Releases. Please, add the field at your Plans view. Hope this works for you Regards, Fernando

@Michael Foster , welcome to the Atlassian Community! Have you checked in Global Permissions if the permission to create team-managed projects is allowed for some user or group? Please, check this. Also, it will be great if you provide some screenshot associating to your error message.

@Rosana Casilli Are you using Atlassian Access to connect your AD users to Jira? If you're using Atlassian Access may can be you have the user created inside Jira management and your AD is bringing those same users to Jira interface by connection. It's really weird this behaviour... Please, share some screenshots searching…

@Simeon Herbert , Welcome to the Atlassian Community! For bulk update you really shoul be facing this issue because bulk update works for fields with the same type in Jira. You can use a scheduled automation with a JQL who brings issues with your first (date time) field NOT EMPTY and the second field (date) is EMPTY. Then…

@Rosana Casilli , Try to take these steps: - Go to User Management section - Click on Products - Select Service Management product in your left side - You'll be able to see portal-only-customers After this you can look for your customer account and migrate for an Atlassian Account or delete her. Hope this helps you :) Let…

@Elad Sasi , Welcome to the Atlassian Community! Natively there's no way to implement this request. You can do it using: * You can use REST API to create the event in Google Calendar. Take in mind that you need to know how to manipulate Google Calendar and Jira API. * You can use some add-on. Just look for one in Atlassian…

@Evgeniy Zimmerman , Welcome to the Atlassian Community! Please, try to add .text in your comments section or try this: {{#issue.comment.last.body.text}} This should be work. Similar topic where this works here: Solved: User ID is being displayed in automation instead o... (atlassian.com) Hope this helps you. Kind regards,…