Fernando Eugênio da Silva Community Champion

Hey @Rick Osowski , welcome to the Atlassian Community! Even after starts the read-only mode, the Opsgenie APIs will continue to work for a while, but yeah, I strongly recommend to start to move your Opsgenie APIs to JSM Operations API after the read-only mode starts. Since Opsgenie will become to his end of support on…

@sonag It might the case that this transition in your workflow has required fields or some conditional not allowing you to perform the transition. Or even a property blocking/allowing specific users. Have you checked one of those?

Hi @July , welcome to the Atlassian Community! If the message error is being still displayed, it might be good to open a support ticket directly with the Atlassian Support team through this channel: https://support.atlassian.com/

@Gabriel Kaneko , Acredito que seja válido você indicar o formato, por exemplo: {{issue.customfield_10015.diff(issue.duedate).hours}} Testei com esse formato e colocando o seguinte o identificador de tempo no final no momento de editar o campo, ficando assim: {{issue.customfield_10015.diff(issue.duedate).hours}}h e…

Awesome!!!

Got it, @matheus_silva . I'll call atlassian team assistance and they should be able to help you trough this community post.

Glad to know that helped, @Clint Mitchell . Please, click to accept answer to help other community members to find this answer quickly.

Hey @Matt Baker , I just used the following prompt "I want you provide to me the customer url portal for this issue" and Rovo brings back to me the customer URL for my current issue. It can be some AI's prompting association. What I recommend after perform the prompt is to watch the operations Rovo is doing in the chat to…

Hey @matheus_silva , Things to check: - Is your chat tools already connected with JSM? Check the Chat and Video tools configuration to ensure you have a connection done with your site - Limit. It seems to have a limit to use Chat/Assist in JSM. The limit is around 50 projects. If the error persists, what I recommend is to…

@Clint Mitchell , welcome to the Atlassian Community! Have you tried to follow this text formatting doc here: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=links? For general cases, these are the format accepted for portal descriptions in JSM.

Hey @Phill Fernandes , Welcome to the Atlassian Community! It will be great to have a screenshot of the error so we can evaluate better the error. But considering a technical errors associated to login, I strongly recommend to open a ticket for Atlassian Support team by here: https://support.atlassian.com/contact/

Hey @Hiten Dave , The Quotas usage view is not enabled and not be counted as well for limit usage according this page: https://support.atlassian.com/rovo/docs/rovo-usage-limits/ "Currently, usage quotas are not enforced. In the future, usage beyond these quotas will incur additional charges based on consumption. We will…

Hi @Matt Seddon , welcome to the Atlassian Community! For this case, you need first to create a status to map within this column. Try the following: Project Settings > Workflows > Edit Workflow > Add an existing status or create a new one and publish your workflow. After this, the status will be available to be associated…

Hi @Mel Policicchio , super thanks for this article the these instructions are very necessary and helpful when we are talking about performance and scale. One question here, please: For Fields per Project limit, you're assuming that each project has their own Field Configuration Scheme, is that right? If there is a case of…

Hi Norbert, From my understanding you're trying to edit the order of your queues called NH Group X, Am I right? If so, I guess you can check this documentation here to know about how to change the order of the created queues: https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/ If you need…

@Diogo Malvezzi , O que pode estar acontecendo também é que o campo Work Type não está habilitado na tela de Edição do projeto. O que você deve fazer é o seguinte: - Ir nas configurações de projeto - Ir em Telas - Acessar as telas do projeto e adicionar o campo Work Type (antes conhecido como Issue Type) Com isso você…

@Evan Kaung , Welcome to the Atlassian Community! I'm assuming that your complexity field is a select field for this case. This way, here how you need to use the lookupTable resource in the correct way. Considering your table is called {{userIssues}}, your smartvalue to get the value considering the complexity reference…

Hello @Sabrina Henn , welcome to the Atlassian Community! Atlassian has sent these emails to theirs customers just to let them now about the Opsgenie deprecation and Operations launching. If your team is not using JSM or Opsgenie as stand alone version, you don't need to be worried. This will not affect any other Atlassian…

Wherever they're needed. Amazon Forest (Brazil)

Hey @Zhenis Beisekov Quick question: When GA be started, will be ACLI available for all plans or only enterprise plans? Thanks!

Hi there, @William MacLaren , welcome to the Atlassian Community! I guess you're talking about this course here: https://university.atlassian.com/student/page/1568055-asset-management-essentials-live-team-training?sid=7b4b53e9-0a96-4588-ba40-9e3f9a2b350f&sid_i=17 You can find this and more content and live trainings…

Hey @Mike Clinton , welcome to the Atlassian Community! As the issues are in different sites, what you can do is create an application link to allow the link issues from these both sites. You can see more details here: https://support.atlassian.com/jira-cloud-administration/docs/use-applinks-to-link-to-atlassian-products/…

Hey @Stelios Moschos , Are not expected additional costs. By default, every JSM customer has an Opsgenie product, what Atlassian is doing it's just to bring the Operations (New Opsgenie UI) to JSM. If you already use JSM and Opsgenie, not additional costs are expected. But if you use only Opsgenie as a separated product,…

Hi @Ana Folks , Since the changed from Epic Link to Parent field. You should use the summary of the epics to consider as Epic Name. The fields Epic Name and Epic Link is not used anymore by Atlassian. Hope this helps you :)

Hey @Alex Anderson . Welcome to the Atlassian Community! If I understood correctly you're trying to copy the field value "Important Related Tasks" from the Issue A to the issue linked through Important Link Type. In this case, you should try to start creating a simple automation like this: - Trigger > Field Value Changed >…

@Frances Suazo , Welcome to the Atlassian Community! Not sure if I understood correctly, but if your user that fill the form and submit the request is the same person you don't need to create a rule because he is the information available on the Reporter field. Do you want to do something else than just see who created…

@Mario Capellari , Welcome to the Atlassian Community! Things that you may need to consider: - If you have an available transition to the destination statuses Let's say that your current status in your JSW issue is To Do, so Jira will not to make an auto transition for the same statuses. Now let's say that your current…

@José Alberto , Welcome to the Atlassian Community! Please, take a look at here to know how to change your url site on cloud: Changing the URL of Jira/Confluence Cloud site - Atlassian Community

Hey @Elise Vernier , If I understand correctly what you are trying to do is the following: You have the ObjectType Device and Laptop, where Laptop is a child item of Device. Now you want to import a csv with all the laptops, but with the Devices associated, am I correct? If this is the case you need to have a column in…

OMG! Congratulations @John Funk !!