Fernando Eugênio da Silva Community Champion

@Lucas Darlim Rodrigues Silva , This process only works to add new values in a select choice field. The current values will not be affected. Regarding your error, could you share some details like: Which type is the field you want to update? Some sample values of your new values to be updated in the field.

Thanks for the news, @Makarand Gomashe Question for Delay action: This action will be counted in the usage? I know some actions like create variable, add a log and some others actions they don't count in the usage metrics for automation. Just want to know if delay action will be counted for the metrics. Thanks!

@Lucas Darlim Rodrigues Silva , Welcome to the Atlassian Community! You can operate this making an import csv to Jira. Basically what you need is to do the following: * Create an issue dump in Jira to use to import the values ​​in bulk * Create a CSV file with the following columns:* Issue Key > Use the Key from your…

@Natalia Golikova As mentioned, you need to have a column with Key of the issues and map this column for the Issue Key field when you're mapping your CSV file. Also, the Summary field needs to be present and mapped in your CSV. Please, try again and let us know if need more help Kind Regards, Fernando

@john kondogonis , Welcome to the Atlassian Community! You can make this Jira issue clone between two different sites using Jira Cloud REST API. You need use Create Issue event sending a Web Request in Jira. Follow this documentation to know about the API REST: The Jira Cloud platform REST API (atlassian.com) Regards,…

@Haseeb Khan The actor of the rule is always the Automation user. Is recommended keep this way because he is a System user who has permission around your environment. I recommend you use this in the comment action: {{initiator.displayName}} > To mention the user who add the comment. The user displayed as 'autor' of the…

@Haseeb Khan You need to add a branch > for related issues > Action to Add a comment and use the smartvalues: {{triggerIssue.comment.last.body}} Have you tried this?

This is an incredible news!!! Amazingg!!!!

Nesse caso você precisaria dar um GET na API do Assets usando uma AQL. Essa documentação aqui te ajuda com esse cenário: The Assets REST API (atlassian.com)

@Luc Grangier As Nicolas mentioned, there is no built-in way to do this. One way you can try is to combine automation with Jira's REST API within automation. In short, the component structure does not display the lead component and if you did a direct GET on /rest/api/3/component/{id}, you would only have the accountID of…

@Emmanuel.A Click on 3 dots at the right side and select 'Manage Columns' Then you can remove the status column to be filtered. Hope this helps you :)

@janderson Entendi. Nesse caso para usar campos do Assets por API você pode se basear na documentação da API para o Assets: Assets REST API guide (atlassian.com) Mas basicamente o formato de envio no payload é este aqui: "customfield_XXXX": [ { "workspaceId": "WorksPaceID", "id": "WorksPaceID:ObjectID", "objectId":…

@Julien Borrelli Great, thanks for your feedback! - Please, add the Request Type field in your REST API call. Service desk projects and when we are interacting with customers accounts the Request Type is who offer the 'customer portal' for these users. If is everything turned on in your customer notifications project. I…

@janderson , bem vindo à comunidade Atlassian! De acordo com a documentação da própria Zendesk sobre integração com Jira, campos do tipo Assets não são compatíveis com essa integração entre as ferramentas. Aqui o link de referência: Setting up the Zendesk Support for Jira integration – Zendesk help Nesse caso, sugiro que…

@Julien Borrelli Quick Question: In your issues created by API the Request Type field is being filled? Also, to receive customer notifications your customers needs to be the 'reporter' or 'request participants' in your issues. To be reporter they need to have an account created in your organization. Could you confirm if…

@Linda Seley , Welcome to the Atlassian Community! I suggest you try to get these form names using Forms Rest API: The Forms REST API (atlassian.com) You should be able to operate a GET request in your issue and have each form name associated to the issue. Then you can use your response body from API to send your forms…

@Matheus Takeshi Yano Tako Mesmo sendo administrador do site do Jira, é recomendável que você se adicione como administrador do projeto onde quer gerenciar as automações. Algumas permissões do Jira respeitam a configuração do permission scheme associado ao projeto e por padrão, apenas pessoas na project role administrators…

@Matheus Takeshi Yano Tako Geralmente quando ocorre esse erro é porque o site está bloqueando pop-ups e o navegador costuma apresentar um erro na url, indicando que pop-ups precisam ser liberados. Você chegou a liberar os pop-ups para o navegador/recurso? Uma outra coisa que você pode tentar é o caminho inverso: - Abra uma…

@Haseeb Khan You can use an advance compare condition and do the following: Using this, Jira will validate if the comment is public (reply to customer) before follow the other automation steps. Hope this helps you. Fernando

@luiz_nascimento Você pode fazer essa configuração aplicando uma validação no workflow associado ao seu campo de data. Seguindo os passos: - Acesse o seu workflow de projeto e clique para editar ele - Selecione a transição 'Create' e adicione um validador do tipo Date compare validator - Selecione o seu campo, defina a…

Guys, It seems the problem was solved. Please, take a look here: Jira Service Management Status - Error responses across multiple Cloud products (atlassian.com)

@Serena Barker It was an incident reported here: Jira Status - Error responses across multiple Cloud products (atlassian.com) Now the things should be works fine :)

@Vickie Gal It was an incident reported here: Jira Status - Error responses across multiple Cloud products (atlassian.com) Now the things should be works fine :)

@Dean Turturici , As Jira Work Management it's merging with Jira Software to be a single product you will have all these things already done. Please, take a look here: Welcome to the next era of Jira - Work Life by Atlassian Idk if this answer your question, but it's just to say that the JWM and this gap will be solved by…

@hpatani To show Story Points field in your 'Plans' you need to change your Estimation in Plans Settings. Go to Plans Settings > Scheduling > In Estimation change to Story points. Then back to your plans and Story Points field should be displayed.

Hey @John Lombardo Have you did the Workflow configuration approval? You can see the details about how to do this here: Set up approvals for your project | Jira Work Management Cloud | Atlassian Support Before the 'Approval' button be displayed, you need to configure your workflow for this action. If you already did this…

@Mihir Vibhu You can just use the substring resource. Like this: {{issue.customfield_XXXX.substringBetween("=","&")}} Create a variable for your link, like called: URL Then use a substring: {{URL.substringBetween("department/","/overview")}} Try this and let us know if you have any questions.

@mao_yang If the answer helped you with your question, please, click on Accept Answer button to help others users with the same doubt find this answer more quickly. :D

@Sudarsana G Please, try to use this payload in Additional fields section { "fields": { "customfield_10001" : "TEAM-ID" } } You can find this information at the page: Team field in Jira REST API (atlassian.com) I've tested and it works pretty well! Kind Regards, Fernando

@mao_yang , Welcome to the Atlassian Community! You can use the field called Level to search for Issue Security Levels in your JQL. You can see the documentation where mention about level here: JQL fields | Jira Cloud | Atlassian Support Kind Regards, Fernando