Fernando Eugênio da Silva Community Champion

@Guilherme Costa , Recomendo dar uma olhada na JQL que você está utilizando para realizar a aplicação das issues, este passo é configurado no schedule onde você define o dia e hora que a regra será acionada. Mais abaixo você verá a opção de "RUN JQL", clique e defina a regra que será utilizada. Monte a query e utilize o…

@Guilherme Costa , Há uma transição que sai do status atual para o status "Cancelado"? Consegue dar mais detalhes sobre a automação que você fez para analisarmos e te auxiliar nesta configuração?

It might help if you insert a validator in the "Create" transition indicating that the "Organization" field shouldn't be empty. By default, in the customer portal there is already an Organization indicated to share. If the user does not wish to select any organization, he must indicate it in the sharing field for. So Jira…

@choi , For a start, you might want to check where this notification is configured. Some verification suggestions are: Access the project settings and click on "Customer Notifications", in this place it separates the notifications sent to customers. If you have any custom notifications with the comment you indicated, this…

Exactly, @Daniel Parr If the user is in more than one "Organization", when he is going to create an issue in Jira, he must select which Organization he should share the item with. So he must try to correctly select the Organization. If he selects incorrectly, this can be changed internally in Jira. Just go add the…

Hi, @Richard Quinlan Are both frames KANBAN or is one of them SCRUM? This helps us to better understand why Scrum type boards only take items to the BACKLOG column if we are talking about an active sprint, in Kanban this visualization occurs when the issue is created. Let us understand the board formats better so we can…

Hi, @Mark K You can take a look at the following pages: Configuring the customer portal Jira Service Management Cloud documentation They contain some configuration and preview content for JSM and Customer Portal.

@Mateusz Czuchrak You can take this information in the board configuration. When going to the Scrum Board and in the Board settings, click on "Card Layout". A field selection bar will appear, indicate the field you want to show on the cards on the board and click ADD. When you come back to the board, each issue will show…

@amerkulov , hi! You can go to the "People" tab and add the user with the project role "Administrators". Then I recommend reviewing the permissions scheme and validating which permissions the project role "Administrators" is associated with.

@Eduardo Siuse ¡Hola! Para exportar problemas, siga el paso a paso: Haga clic en "Filtros" ubicado en la parte superior de Jira; Seleccione la opción "Búsqueda avanzada de filtros". Entonces aparecerá esta pantalla: Dentro de él, pudo hacer clic y seleccionar solo el resultado que desea ver, por ejemplo: Al hacer clic en…

Hi @ardian.krivca Anyone with Jira or Project admin access can see your automation rules. You can go to "Details" of your automation rule and add a description, indicating that it won't be changed for any reason. Maybe this helps the team not to make changes to it.

@Vijay Racherla You can validate the following: If in the field configuration there is any mandatory field that is not present on screen >>> Remove its requirement or add it on screen; Validate if the flow of this issuetype does not have any "Validator" preventing the creation of the issue; Check if there are no default or…

Hi! @Kazumi Kerr If this is a Kanban board, I recommend seeing the board configuration go to "General" and validate the following information: What value is assigned to the "Hide completed issues older than" section As in this example the value is for 2 weeks, this means that issues resolved more than two weeks ago will be…

This could have happened if you were on the homepage and created some custom settings automatically. You can check who created these automations by clicking on each one of them and looking at "Details", it will give you options of who created them and when. So you can tell if this was something someone on your team created…

You can do this by automation to send you an email whenever an issue in the project is created. To do this, do the following: Access the project settings and click on "Automation"; Create a new very simple automation, like this: The {{issue.summary}} values will bring up the issue summary; {{issue.key}} will bring up the…

Por nada, @André Carvalho . Foi um prazer ter ajudado. Bom trabalho!

@André Carvalho , Você precisa fazer o seguinte: Acesse as configurações do projeto; Clique em "Permissions"; E selecione para editar o esquema de permissões: Em seguida vá na opção "Voters & watchers permissions" e os requisitos de "Manage Watchers" "View Voters and Watchers" Podem ser editados e incluídos o "Reporter",…

Consegue enviar um print da sua tela? Assim consigo dar uma olhada e te ajudar melhor sobre o que ta passando.

@André Carvalho Você deseja fazer isso de forma interna ou pelo customer portal? Porque se for de forma interna, ao clicar no ícone de "Watcher", aparece a opção de "Add watchers" e você consegue selecionar outros usuários. Vide anexo Caso você queira estender a opção de o "reporter" selecionar usuários como "Watchers",…

We managed to get a sum of story points with the attached structure: But here are the details: WHEN: Field Value Changed to STORY POINTS IF: Issuetype does not equal: EPIC BRANCH: For Epic (Parent) ACTION: lookup issues and include a JQL: "Epic Link" = {{issue.key}} ACTION: EDIT ISSUE FIELD: Story points Value:…

@Lisandro Taralli Si desea utilizar el campo nativo de Jira "Asignado" para hacer esto, no funcionará. El campo "Asignatario" solo se puede completar con un único valor de usuario. Una alternativa sería crear un campo personalizado de tipo User Picker (múltiples usuarios), llamado por ejemplo "Responsable" y por alguna…

@leandro lima , Ainda não é possível "Arquivar" uma issuetype por exemplo. Se você não quer mais utilizar esta issue type e não quer perder o seu histórico de issues excluindo-a, você pode tentar o seguinte: * Incluir um validador no fluxo para que não possam ser criadas novas issues naquela issuetype (nativamente acredito…

@Gastón Eduardo Limón Gamboa Algunos factores que pueden causar esto son: Es posible que se agreguen valores predeterminados en la transición "Crear" en la secuencia; ¿Están todos los campos "obligatorios" disponibles en la pantalla? Si es un usuario administrador, haga clic para crear un nuevo problema y en la parte…

@Edison Fernandez Si ya ha creado campos personalizados, para colocarlos en sus solicitudes debe hacer lo siguiente: Vaya a la configuración del proyecto; Haga clic en "Pantallas"; Se mostrarán los tipos de problemas y las pantallas, tendrá las opciones de la pantalla "Crear", "Editar" y "Ver". Puede agregar el campo a…

Hey, @Lin Zhang I'm not sure if natively in the free version this feature is available. I also tried to do this in a free cloud version even by automation, but I wasn't completely successful. In the Standard version this option is completely released. What you can try using the Standar version of the Cloud is to install…