Fernando Eugênio da Silva Community Champion

@Deepak Chhabria A board is the result of a filter. For you to bring your Epic into your board, you just need to observe which filter your board contains by going to: Board Settings > See the General Section > Option Filter query. Look at the filter that is on your board and ensure that Epic meets all filter conditions.…

@Najat Abu Hamad If you delete the Organization you lose the association between the organization and the If you delete the Organization the tickets will lose the Organization reference and sharing, so it will not be possible to identify them by the organization. About Customers/Reporters, you will always be able to…

@Eli Devlin Yeah, you got it! This is exactly the point. The field ID is about customfield Assets A. Sorry if was not clear :D Let me know if you have doubts.

@Eli Devlin You can do it! Let's to say you need to have this configuration for your assets field B "Aplications" is the name of attribute I'm using to make the relationship between the assets objects, then after you just need to change the field ID. This works for Help Center and internal view. Let me know if you have…

@Vivian Mendes Moreira , bem vinda à comunidade Atlassian! Você pode descrever melhor o seu caso de uso? Pergunto porque integrar o Jira para atualizar campos de acordo com uma planilha de excel acaba não fazendo tanto sentido no final do dia e pode ser bem muito mais complexo do que explorar outros recursos como o de…

@Gabriel Kaneko Yeah, when you complete Time Spent field is automatically disccounted of Remaining Estimate field. If you want to make your log work automatically, I recommend you use some automation rule to log work. Just need to consider your business rules.

@Najat Abu Hamad If you delete a customer of an organization, unless you delete the entire project the customer will be able to see issues that he created. As reporter of the issues, the customers always can see your issues, even you removing him of your organization. But if you want to delete the project and remove the…

@Eduardo Resende , bem vindo à comunidade Atlassian! Para ambientes na versão Standard a única forma de você ter essa visualização de linha de tempo de issues de diferentes projetos no mesmo local é usando algum add-on instalado em seu site ou utilizar o Plans - Advanced Roadmaps (recurso disponível apenas nas versões…

@Nathan Pearce , Welcome to the Atlassian Community! Sometimes Jira can take a few time to display the customers inside organizations as a agent/admin view. If you already added the user, you can ask to him check in your Service Portal and confirm if the field Shared with is displayed and what option is listed for him…

@Angélica Marques , A melhor recomendação para a sua necessidade é você mesmo criar um campo categoria do tipo Select List e configurar somente as opções que deseja exibir para os clientes do portal. Se for o caso de ter esses valores mapeados no próprio campo Categoria/Label do Jira, use o recurso de automação para copiar…

@Angélica Marques Para clientes de portal, eles só podem ver as solicitações de outros se eles forem adicionados manualmente no ticket pelo usuário que abriu o ticket ou se você usar algum recurso que permita esse compartilhamento entre clientes de uma forma mais intituitiva. Pensando no seu caso, a melhor forma aqui seria…

@Najat Abu Hamad , Welcome to the Atlassian Community! About your questions: 1: Yes, you can move an entire organization between your projects. You just need to add in the new project your organization already created in another project. 2: If you delete the organization of a project the users who created the tickets will…

@Anna Voiniush You can solve this just adding the 'Description' or any other field as required. When you set some field as required, Jira will display to you a pop-up to fill your fields. Hope this helps

@Gabriel Kaneko Generally the field Remaining Estimate start with Original Estimate value. Remaining Estimate makes part of Time Tracking field. So, when you set 5h to Original Estimate your Remaining Estimate field is automatically filled with the same value until you make some log in your issue. Considering this, I…

@Muhammad Tahir , Welcome to the Atlassian Community! If you have access to the issue, try to change your API token. Create a new one and change in your API action. If doesn't work, drop here your payload and confirm that the user owner of the token can see and comment the issue. Regards

@Louidgie Theoret , Welcome to the Atlassian Community! It is not possible to install an app just for your use, the moment you install an app within Confluence or Jira, all users will be able to use it. That's because if it's a paid app, the amount to be charged will be on top of the number of users licensed for the…

@[deleted] Follow these steps * Open your general page of fields * Search for your field * Click on 3 dots at the right side and select Context and default values * Select Edit options * Now click to edit the option you want to see the ID. * The ID of the option will be displayed on the URL as last information Hope this…

@Kelly Lillis You can do this using Global Automation. First of all you need to link your issues between a type of link issues. You can start with this. In your Service Project create a rule that create a new issue in your software project. It's important here set a linke issue to grantt a relationship between your issues…

@Felipe Nicolau Ferreira , Bem vindo à comunidade Atlassian! O que você precisa para ter sua regra de automação é usar a seguinte configuração: Trigger: Scheduled * Defina para rodar uma vez ao dia no horário que desejar * Marque a opção Run JQL e coloque a seguinte JQL: project = XXXX AND status = "Em Validação" AND…

@Chris Milton The only way to customize your fields in Request portal is using some add-on. You can navigate in Atlassian Marketplace and look for an app who can give this feature. There's free and paid apps, so take be careful when you add the app at your site. One of the most common is: Extension for Jira Service…

@PARISATO Marie-Hélène You can change the groups who can access to share filters and dashboards going to Global Permissions in your Jira. Basically you need to remove the main access groups of the permission Share dashboards and filters You can see more details here: Manage global permissions | Atlassian Support Hope this…

@Renata Maciel , bem vinda à comunidade Atlassian! Geralmente você pode compartilhar um filtro quando você é a dona dele ou uma das pessoas editoras do filtro. Você atende à alguma dessas condições no filtro que quer compartilhar? Se sim, existe alguma mensagem de erro que é exibida para você ao tentar compartilhar o…

@Debabrata Pramanik Try to pass this payload for Assets Custom Field "customfield_XXXX": [ { "workspaceId": "XXXXX", "Id": "WORKSPACEID:OBJECTID_NUMBER", "objectId": "OBJECTID" } ], How to get WorkspaceID: Access the URL: https://your_site/rest/servicedeskapi/insight/workspace; Collect the ID present in workspaceID How to…

@paloma_santana , bem vinda à comunidade Atlassian Se você deseja medir tempo gasto em uma Sprint, a melhor forma é você utilizar o recurso de Time Tracking do Jira. Com esse recurso, você tem o campo Original Estimate onde pode estimar quanto tempo será gasto naquela tarefa dentro da Sprint e ao final da atividade a…

@Betina Laura Pedron , Welcome to the Atlassian Community! 1: Sí, es posible poner diferentes valores para el campo 'Informante' en el CSV. Para eso, debe colocar una nueva columna de 'Informador' y colocar el ID de usuario de los usuarios. Así como también puede definir que para el campo 'Analista asignado' sea el usuario…

@Steve Huffman , You can use lookupIssues to bring a JQL reference of all your Dev Subtask and of all your Dev Subtask Completed. Try something like this: Add a lookupIssues action and insert this JQL: parent = {{issue.parent}} AND component = DEV After create a variable to bring how many DEV subtasks you have inside your…

@Fitzpatrick, Oliver There's no easy way. The last option would be use groups with the membersof function in your JQL. See more here: JQL functions | Jira Software Cloud | Atlassian Support About use Teams for JQL functions, there's an Atlassian ticket opened requesting for this suggestion, you can see more details…

@Linda Zhou To remove an issue of Epic child issues you need to open the issue you want to remove of association and look for Epic Link field. Just remove the value of the Epic Link inside child issue and it's done. Your issue will not listed anymore as child issues below your Epic. Hope this helps you.

@Ryan Willms When you're add an add-on in your site, even only a few users will be able to use this add-on you will be billed by all users in your current site affected by add-on. It means the following: If you have 50 users billed, but you installed and add-on and only 10 users really needs to use this add-on. You will…

@Fitzpatrick, Oliver Have you enabled the field Team in your Jira issues and filled the field with the value of current team? Looks like this: You need to fill the field on the issues with your team so your JQL will bring your results by team.