Fernando Eugênio da Silva

@Fitzpatrick, Oliver The 'Teams' you see in the main menu is only for cases of virtual teams where you mention all team members to the same notification using @ If you want to have team tracking within Jira, you must create a Shared Team within the Advanced Roadmaps (Plans) structure. See how: Click on Plans Click on View…

in How to use teams in JQL Comment by Fernando Eugênio da Silva August 2023

Hey @Nick Miller , Welcome to the Atlassian Community! According this same discussion in another topic answered by Atlassian Team, is not possible to remove these fields for team-managed projects because they are projects where we don't have the ability to edit permissions. You can see all discussion here: Solved: How can…

in Development/Releases Present in Issue but Disabled in Features Comment by Fernando Eugênio da Silva August 2023

@Sofia Grunspan Is it possible only to know who created or revoked an API TOKEN if your client has Atlassian Access. With Atlassian Access you have this filter type in your administration log. To get this information you need to take these steps: Go to User Management > on the main tab select Security > In the left side…

in I need to know if there is a way to identify users that have an active token in their accounts? Comment by Fernando Eugênio da Silva August 2023

@Mojay Dashti , Welcome to the Atlassian Community! If you are defining a permissions scheme for a specific group to access a project, you are indicating that for that project only that group will be able to see it. Other people outside that group will not be able to see you. Those people in this group will continue to see…

in Group of users can only see specific projects not all of them Comment by Fernando Eugênio da Silva August 2023

@thorngje You can use this Endpoint for REST API to add a User in Jira Group: /rest/api/3/group/user?groupId={groupId} REST API Documentation - Add Group User Basically, Users tagged as 'Jira Service Management - Agent' are users who has a license for your Jira Service Management product. If you use a REST API to add this…

in Are there API's to handle the new user flag Jira Service Management - Customer Comment by Fernando Eugênio da Silva August 2023

Hey @Rick Swiderski , welcome to the Atlassian Community! To see who can create Company-Managed projects, do the following: * Click at 'gear' icon on the right side and select System option; * Go to Global Permissions * The user groups who can create Company Managed projects are included on the Administer Jira permission.…

in Can't Create Company Managed Projects Comment by Fernando Eugênio da Silva July 2023

@Terry A Davidson Is not possible to restore a deleted Request Type nativally. Maybe if you restore all Jira site backup you could had the old Request Type. But in general case I recommended you open a ticket for Atlassian Support and they can confirm this information with you.

in Restore a deleted Request Type Comment by Fernando Eugênio da Silva July 2023

@Terry A Davidson , welcome to the Atlassian community! To edit the icon of your Request Type just follow these steps: * Open your project and go to Project Settings * Click on Request Types * Click to Edit your Request Type; * Now just click on the Request Type icon that is displayed * Select your new icon and click…

in How do I change the icon of an existing Request Type? Comment by Fernando Eugênio da Silva July 2023

@caleigh_oleary , Welcome to the Atlassian Community! Is there any Epic associated for this second issue GPA-152 as you have for GPA-139? The issues it seems are of the same project, so if they are at the same board, the configuration is the same for both. Confirm if there's an Epic associated for your second Issue. The…

in How do I see the Epic associated with each ticket in the Active sprints board view? Comment by Fernando Eugênio da Silva July 2023

@Sanjivani Wayal Could you share your audit log error? Also, the value 'approved2' is a customfield Picker User or is the user initiator of one second step approval?

in Jira Automation remove a user from Approvers Comment by Fernando Eugênio da Silva July 2023

@capitalhumano , Welcome to the Atlassian Community! If you want to know who created/deleted the field, you have the Audit Log to see this. With Audit Log you can see the action taken by the user and when he did this. To see the Audit Log follow these steps: Click on gear icon on the right side > Select 'System' > Click…

in Campos personalizados Comment by Fernando Eugênio da Silva July 2023

@David McMurrey Calendars for Confluence by Atlassian is a feature available only for Premium Plans, not for Standard or Free plans. You can see more details here: https://www.atlassian.com/software/confluence/team-calendars To know how to create, you can see…

in What are the requirements to create a calendar? Comment by Fernando Eugênio da Silva July 2023

@Milica Neskovic , Welcome to the Atlassian Community! Please, check this stuffs: - Check if you have any filter applied on your Plans view that are hidden your issues closed - In Plan Settings > Exclusion Rules: Check what is the period for completed issues to be displayed and if completed issues have already exceeded…

in Closed tickets not visible in Advanced roadmaps Comment by Fernando Eugênio da Silva July 2023

@Scott Moskowitz , For general problemas related to Jira Performance, it's recommended open an Atlassian Support ticket by here: Atlassian Support The reasons behind the problem with boards can be related to browser cache, some JQL configuration or the board itself, any other thing. The support team they will help you to…

in Issues Loading issue Comment by Fernando Eugênio da Silva July 2023

@Manoel Neto , Bem vindo à comunidade Atlassian! Você pode customizar a mensagem que é exibida ao exigir uma obrigatoriedade no campo, mas não usando Condição e sim uma Validação. Na transição onde você quer que este campo seja obrigatório, adicione o Validador "Field Required Validator". Você consegue indicar o campo e…

in Gostaria de emitir uma mensagem personalizada quando uma das condições do workflow falhar Comment by Fernando Eugênio da Silva July 2023

@Maximiliano Vai , welcome to the Atlassian Community! Unfortunately, by JQL you can't compare two fields, like: "Development Completion Date[Date]" > "Development Due Date[Date]" You can use this to guide yourself about the operators accepted in JQL for date fields: JQL fields | Jira Software Cloud | Atlassian Support

in is possible compare 2 fields on JQL? Comment by Fernando Eugênio da Silva July 2023

@Alejandro Acevedo Welcome to the Atlassian Community! Try to select this smartvalue for Epic Link field: {{trigerIssue.key}} This will be the Epic Key created. Hope this helps.

in Set the Epic Link when I am creating a milestone automatically Comment by Fernando Eugênio da Silva July 2023

@Patrick Poelma , Welcome to the Atlassian Community! The way to do this is the following: You need to change the Customer Permissions on your Project Settings. Follow the steps: - Open your project and go to Project Settings - Go to Customer Permissions - In the Service Project Access change the option to Customers added…

in View only specific projects in help center based on user Comment by Fernando Eugênio da Silva July 2023

@Wilcor G , Welcome to the Atlassian Community! There's no easy way to explain this, but I will try to leave all steps that you need to follow to get your result. 1- Creating your Epic * To have the current month/year in Epic Summary, you need to fill the summary with this value: {{now.format("MMMM,YYYY")}} Monthly Tasks*…

in Automation: Epic > Tasks >Sub-tasks Comment by Fernando Eugênio da Silva July 2023

@Josh Jordan Today is not possible get a different information for exporting CSV for Assets value. There is a ticket to be considered as a new feature for this opened in Atlassian. You can see here: https://jira.atlassian.com/browse/JSDCLOUD-10056 Theres a workaround for get the correct information, but needs to use REST…

in Assets Fields are Blank When Exporting Filter Search Comment by Fernando Eugênio da Silva July 2023

@Siddesh Mahajan , glad to hear that worked! An error on the creation screen considering the field issue key statuses would not be possible. What you can do is create a second BRANCH with the same JQL with the opposite condition: If the STATUS is EQUALS: CLOSED, DONE, ETC Then: Add a comment In the comment add a response…

in Link issue by taking value from text field Comment by Fernando Eugênio da Silva July 2023

@Faris Ishag Canned Responses it's still a new feature. For now, is not possible add other jira variables or getting only the reporter first name for the variable presented while you creating a canned response. You can open a ticket for Atlassian Support and maybe your ticket turns a suggestion to be considered on…

in I'd like the first name of the issue reporter in the canned responses Comment by Fernando Eugênio da Silva July 2023

@Siddesh Mahajan You can use a BRANCH for JQL and inside the BRANCH put the following: FOR JQL: KEY = {{issue.customfield_XXXX}} Replace XXXX with the ID of the field where the user enters the key of the item to be associated. Inside the BRANCH put a condition to check the status of the issue and only after that condition,…

in Link issue by taking value from text field Comment by Fernando Eugênio da Silva July 2023

@Naiara Torres Atualmente o retorno de pesquisas de itens de um filtro do Jira é limitado a mil issues. No momento não é possível aumentar esse valor de retorno em um filtro. Você pode ver mais detalhes aqui: Increase issue limit for Excel exports in Jira Cloud | Jira | Atlassian Documentation

in Filtro, existe uma limitação de itens quando crio esse um filtro ? Comment by Fernando Eugênio da Silva July 2023

@Steve K , Welcome to the Atlassian Community! The automation error points out that the problem is in the creation of the issue in the JWM project. Can you verify that in the 'Create issue' action for the JWM project, you are referencing the 'Claim Type' field as well? Are you setting any value for it in this automation…

in How do I create an automation that fills in JWM form fields from a JSM form? Comment by Fernando Eugênio da Silva July 2023

@Mario Amaya (x) , Welcome to the Atlassian Community! You can check this doc about Jira Smartvalues and get what is necessary for you: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ Hope this helps :)

in How to show the Priority in the slack automation Comment by Fernando Eugênio da Silva July 2023

@Nate Dickinson As you are using smartvalue the conditions apply more to the business rules that lead this automation to be created. For example: If you create a JSM ticket with the value IT or HR, it won't matter to JPD as long as the field value in the JPD is the same, because Jira is reading the field variable. So the…

in How to clone field values from JSM to Jira Product Discovery Comment by Fernando Eugênio da Silva July 2023

@Yasmine I'm a litle confused. lol Your automation wants to add an Epic into a Issue but you added a condition 'IF Epic Exists' so doesn't makes much sense. Could you describe exactly what it is your main idea with this rule? At the first contact you was talking about create a task everytime duedate is equals the current…

in Automation: Create issue on due date Comment by Fernando Eugênio da Silva July 2023

@Yasmine Is this your rule at all? It doesn't make much sense for you to put the condition: Epic Exists Unless you're creating an issue within an Epico of course. Also, is this linked issuetype an actual Epic or is it an issuetype that is added to the same level as Epic in the Jira Hierarchy? If is an Epic you should just…

in Automation: Create issue on due date Comment by Fernando Eugênio da Silva June 2023

@Rama Krishna You can use field value change as a trigger and use ChangeLog variables to compare their changes. Your rule needs to be like this: Trigger > Field Value changed - Field X Condition > Advanced Compare Condition * First value* {{fieldChange.fromString}} * Equals * Second value:* A This is the previous value…

in Automation rule suggestion Comment by Fernando Eugênio da Silva June 2023

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