Fernando Eugênio da Silva

@DLLPGF I have the same API using this: * My web request url is <jira_url>/rest/api/3/user/search?query={{issue.customfield_XXXX.urlEncode}} * Http method: GET * Web request body: EMPTY * Headers* Authorization: basic <api_token> * Accept: application/json And finally I'm get the web response using this…

in Rest API - Not getting accountId web response Comment by Fernando Eugênio da Silva December 2023

@Quinn Campbell You can use some websites to help you with your Cron expression. This websites helps to better understanding about what values we need to use to have our Cron expression. According your description, I believe this expression can be useful for you: 0 0 9 ? MAY,OCT MON#1 * (At 09:00 AM, on the first Monday of…

in Schedule a reoccuring task, starting from a certain date Comment by Fernando Eugênio da Silva December 2023

@David Quiram How Jira collect your webhook data? In your automation rule there is some GET web request to collect those datas? As you're using webhook values, this values needs to be intended by your rule either using an associated webhook or using a web request with GET / POST in your automation.

in Incoming Webhook to Create Issue and Set Field Values Comment by Fernando Eugênio da Silva December 2023

@David Quiram Could you share your audit log details? Jus to see what is the exactly error your automation is displaying.

in Incoming Webhook to Create Issue and Set Field Values Comment by Fernando Eugênio da Silva December 2023

@David Quiram Trying to give a brief explanation. You just need to understand basic indentation concepts. Let me explain: Your JSON carries a payload in this order: Fields > Partner Survey Organization Name A structure to use webhook if I want to retrieve this value in a field, I must pass the webhook variable with the…

in Incoming Webhook to Create Issue and Set Field Values Comment by Fernando Eugênio da Silva December 2023

@Denise.garcia yep, a business project doesn't have this shortcut. You can create an automation rule to flag your issues automatically in your business project, but the issues will not be displayed with a different color as she is displayed in a software project.

in How do I flag an issue in a software team managed Kanban board? Comment by Fernando Eugênio da Silva December 2023

@Gabriela John , bem vinda à comunidade Atlassian! Gabi, sinto muito pela confusão causada com a cobrança indevida em seu cartão sobre o Trello. Antes de tudo, gostaria de te informar que este é um fórum público de acesso global e livre. Como você informou os dados do seu cartão aqui, isso é uma informação sensível sua e…

in Reembolso e cancelamento imediato Comment by Fernando Eugênio da Silva December 2023

@Lori Cooper , Welcome to the Atlassian Community! This event is caused by an automation rule! You can create automation rules to optimize actions inside your project. To create an automation rule follow these steps in your project: - Click on Project Settings - Select Automations - Click Create rule An automation rule…

in How to make workflow transitions happen automatically in service desk Comment by Fernando Eugênio da Silva December 2023

@Archana Mattoo If your summary follow always this template, you can use substring to fetch your value. Considering your current case, this smartvalue with substring should be works for you. Use this: {{issue.summary.substringBetween(":","}")}} If you want to try another substring attributes, just take a look…

in how to automate fetching specific value from Summary into a custom field Comment by Fernando Eugênio da Silva December 2023

@Josh Wexler What you need to do in this case is use different send message actions for each workspace. This is because Slack webhook tokens or even the API use the user reference from your creation workspace and cannot reach a different workspace, so you will need to have a Slack App or webhook token and create an…

in Sending a slack through automation to someone in a different workspace Comment by Fernando Eugênio da Silva December 2023

@Cyril James This happens because you're getting only your Epics beside your Initiative and not getting your Initiative as well. You can solve this adjusting your filter query to: Parent IN (ABC-123) OR KEY = ABC-123 This will make reference to your Epics inside your Initiative "Parent IN (ABC-123)" and also will get the…

in Jira Plan with Filter as Data Source - Issues Comment by Fernando Eugênio da Silva December 2023

@Denise.garcia , Welcome to the Atlassian Community! You can flag issues in team managed projects. Hover your mouse over the issue you want to flag, then click the mouse action button. You will see the Add Flag option Hope this helps you.

in How do I flag an issue in a software team managed Kanban board? Comment by Fernando Eugênio da Silva December 2023

@Ayushman Tiwari , Welcome to the Atlassian Community! It's possible to change the URL of your Jira cloud site. I strongly recommend you take a few minutes to read this post and consider all impacts caused by this action. This same post teach you about how to make this URL site change. Changing the URL of Jira/Confluence…

in Want to change the username in the link. Comment by Fernando Eugênio da Silva November 2023

@Alyn Watkins , Welcome to the Atlassian Community! There are several apps on the Atlassian Marketplace that can help you with this. One of the most used is EazyBI. Search the Atlassian marketplace for apps that offer the feature by accessing the link: https://marketplace.atlassian.com/ EazyBI provides online evaluation…

in Apps for calculating individual team members' story point completion during Sprints Comment by Fernando Eugênio da Silva November 2023

@Rudy Hemkes It usually happens as follows: If you add the client directly through the project, they will have their first contact with your project where you accessed it. If you add the client through the global interface, their first contact after signing up is the general Help Center, where they can browse the available…

in Issues Creating New Customer Accounts Comment by Fernando Eugênio da Silva November 2023

@Newsis Sistemas , Nesse caso eu recomendo fortemente que você entre em contato direto com o suporte Atlassian pelo link: https://support.atlassian.com/contact/ - No campo "What can we help you with?", selecione "Technical issues and bugs" - Em "Which product is this for?" selecione um dos produtos associados ao seu site…

in MEU PROJETO SUMIU Comment by Fernando Eugênio da Silva November 2023

@Edgardo Ibarra , You can use this JSON to consider two custom cascade fields. {"update": {"CUSTOM_FIELD_NAME": [ {"set": {"value": "{{triggerIssue.fields.CUSTOM_FIELD_NAME.value}}","child": {"value": "{{triggerIssue.fields.CUSTOM_FIELD_NAME.child.value}}" } } } ],"CUSTOM_FIELD_NAME": […

in Copying data from "Select List (cascading)" field while cloning an issue Comment by Fernando Eugênio da Silva November 2023

@Newsis Sistemas O site foi suspenso provavelmente por problemas de pagamento. Na versão gratuita do Jira você tem o seguinte por padrão: Jira Software: Até 10 usuários Jira Service Management: Até 3 usuários Se um desses números é excedido, você precisa adicionar uma forma de pagamento para continuar usando. Você pode…

in MEU PROJETO SUMIU Comment by Fernando Eugênio da Silva November 2023

@Newsis Sistemas , bem vindo à comunidade Atlassian! Apenas para garantir: Você ainda consegue acessar esse ambiente Jira onde o projeto estava, correto? Você já tentou verificar na lixeira de projetos? Talvez alguém tenha o movido para lá por engano. Siga essa página para saber como fazer…

in MEU PROJETO SUMIU Comment by Fernando Eugênio da Silva November 2023

@Luis Loaiza , Welcome to the Atlassian Community! Please, try to use: {{issue.comment.last.body.text.abbreviate(100)}} instead {{issue.comments.last.body.abbreviate(100)}} This should be works for you. Kind regards, Fernando

in User ID is being displayed in automation instead of User name Comment by Fernando Eugênio da Silva November 2023

@supritha s , Welcome to the Atlassian Community! This is happening because after creating the field you are checking the option to add it to all screens in your environment. Is this really necessary? Do you really need this field present on more than 1k screens? Generally speaking, what I suggest you do is the following:…

in Not able to create custom fields Comment by Fernando Eugênio da Silva November 2023

@Lucas de Souza Not totally sure if this will works for you, but you can try use substring to get only the content you want. Something like this: {{issue.description.substringAfter("View incident details").substringBefore("INSERT SOME LAST WORD")}} PS.: I'm assuming that the content you want to 'fix' is comming…

in Is it possible to convert an email in json or script using autoations? Comment by Fernando Eugênio da Silva November 2023

@Paolo Zanfei , Welcome to the Atlassian Community! Just to be clear: The idea is to remove some customers in bulk without delete the organization, right? If this is your idea, one of the ways to do this is using REST API to remove users from…

in Clear Organization field for Customers in JSM Comment by Fernando Eugênio da Silva October 2023

@Naaziyah Ismail , Welcome to the Atlassian Community! The basic roadmap in Jira is changed to Timeline now. You can see in the same place. In the left side of your project, you have the option Timeline, Board and Backlog. Regards, Fernando

in Roadmap Comment by Fernando Eugênio da Silva October 2023

@Georgia Correa , bem vinda à comunidade Atlassian. Nesses casos, a melhor recomendação é que você abra um ticket de suporte direto com a Atlassian através do link: https://support.atlassian.com/contact/ Assim você pode obter um suporte mais apropriado para o problema que está enfrentando.

in troca de email Comment by Fernando Eugênio da Silva October 2023

@Coline Laprade Can you confirm that as a project agent, the ticket is there and can be seen? Some things that can cause this to happen: Is there a Security Level applied to the issue? If there is a security level applied, it is likely that the 'reporter' is not declared as a person who can view it. After your customer…

in Not able to see raised ticket once created Comment by Fernando Eugênio da Silva October 2023

@Esteban Daniel Regina , Welcome to the Atlassian Community! When you select the Issue Type, Jira will display all Request Types associated with that Issue Type. You can't change this unless you change the reference Issue Types to the Request Types. If you want to change the reference Issue Type, keep in mind that other…

in Filter Request type by Issue type Comment by Fernando Eugênio da Silva October 2023

@Dominique Clark To fill User Picker fields with import CSV you need to pass the account ID of these users. Find the account ID of those users and replace in your CSV. This should be works for you.

in Error in CSV bulk upload: User cannot be found in the system Comment by Fernando Eugênio da Silva October 2023

@Eugenia Rubleva , Welcome to the Atlassian Community! This happens because your user has the Edit all coments permission. You can read more about all project permissions and see what the impacts of each one: Permissions for company-managed projects | Atlassian Support To configure project permission scheme is necessary to…

in Able to edit a comment from another person Comment by Fernando Eugênio da Silva October 2023

@Wendy Gem Thorneloe This sounds like a 'bug' in Jira Service Management. Atlassian has these two tickets opened being considered to be implemented in the future: [JSDCLOUD-1422] Sub-tasks as an applicable issue type for Request Types - Create and track feature requests for Atlassian products. [JRACLOUD-77345] Ability to…

in Why do subtasks have a Reply to customer tab if customers don't receive notifications from subtasks? Comment by Fernando Eugênio da Silva October 2023

Fernando Eugênio da Silva Community Champion

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