Fernando Eugênio da Silva Community Champion

@Jamshaid Try to use this endpoint: https://your-site.atlassian.net/rest/api/2/field/search?id=customfield_XXXX You gonna have only field details and also your description. See the result example: Just need to use and response body indentation to get the specific description content. REST API…

Hey @Jamshaid Have you tried to use the smartvalue {{issue.[Custom Field].description}}? Following this doc Automation smart values - issues | Cloud automation Cloud | Atlassian Support this smartvalue should be enough for your case. If you already tried this, please, let us know.

Hey @Pedro Webster , You can use import CSV to update retroactivately your resolved dates in your Jira. I know the new import CSV structure is not easy and it seems not allow us to manage issues already created. But what you need to do is click on Switch to old experience in the screen for import CSV and you gonna be…

@Brittany Tran , Welcome to the Atlassian Community! Well, have you considered to use Jira/Slack integration by Automation? So, when your ticket is being created a connection through webhook or REST API can send details of your tickets to this channel. Differently of Assist, users will not able to see comments…

@M.Ocido It can be widget or considering you said that you're in Premium version, I would say to check if there's some Virtual Agent workflow creating tickets in your project. Tickets created by Virtual Agent even being through customer portal comes with raised this request via API in your description.

@Rajan Dangol , This usually happens when the current status where the issue is at the moment can't send to Waiting for support status because doesn't have a transition connecting the both statuses. Try to review your workflow transition status and ensure that you have all status available to send the issue to your Waiting…

@Scott Totman , Welcome to the Atlassian Community! I highly recommend browsing Atlassian University: https://university.atlassian.com/student/catalog Atlassian University offers free on-demand courses and guide paths on Jira administration and management of its structure. Using Atlassian University along with…

@Wendy Wei , Glad to know that worked! Please, click on 'Accept Answer' to help other users with the same question to find this answer more quickly :)

@VINICIUS GIMENEZ FADEL Pelo erro, aparentemente há um problema no de<>para do componente Issue Type. Talvez o que você está equiparando não exista no seu ambiente atual. Exemplo: Os dados no ambiente A (origem) são da Issue Type de nome (Task). Porém ao fazer a subida para o ambiente B (destino) você não tem um Issue Type…

@Wendy Wei , If you are using the Jira Service Management API to create this ticket, I recommend using this documentation to map the request type id. The Jira Service Management Cloud REST API (atlassian.com) In this case, the format is: "requestTypeId": "25", ----- But if you are using the standard API to create an issue…

@Tom Porto , Welcome to the Atlassian Community! It seems your team member doesn't have a Jira Service Management license. I suggest you give him a Jira Service Management license if you have permission to do so, or contact your administrator to do so. If you have already added him to the project as an administrator, then…

@Lea Columna As long as you don't delete anything from the structure that is part of this feature and only apply the downgrade, the data shouldn't be lost. It will be inaccessible, of course, but if you switch back to the Premium plan in the future, it will still be there.

@Lea Columna , Welcome to the Atlassian Community! Jira Service Management Premium offers some additional features compared to Standard, here are some of the most famous ones: - Assets: Assets is an exclusive feature for Jira Service Management Premium or Enterprise, the Standard version does not contain this module -…

Congratulations everyone!!

Hi @Varad Pingale , thanks for the news! The new import structure seems very promising, but it still lacks some basic features that we have in the current version. - Import issues via CSV to an existing project - Update existing issues via CSV from an existing project. For many teams, these features are now absolutely…

@Sara , Instead use your JQL condition, you need to use a Lookup Issues and use your JQL to find similar issues. The lookup issues action will give a query in Jira and bring the similar issues to you. To see all issue.key similar found by your lookup issues, just use: {{lookupIssues.key}}. You can use this same smartvalue…

@RAMCEL MAGNAYE , Well, it seems correct. But just try to check if the field Problem Trigger is already added in the Create issue screen for the Issue Type selected. We can see you're sending a value for the field, but maybe automation is not filling him because the field is not added in the Create Issue Screen. If this is…

@Sistema SC Saúde , bem vindo à Atlassian Community! Este é um problema global reconhecido como um incidente pela Atlassian, por favor, acompanhe por aqui as atualizações sobre o assunto: https://jira-service-management.status.atlassian.com/incidents/qm81l95hf258

Parabéns pelo artigo, @samanta_aragao <3

Olá, @elizandradias , bem vinda à comunidade Atlassian! A Atlassian oferece um recurso chamado Assets para ambientes que possuem o Jira Service Management na versão Premium. O Assets é uma ferramenta de gestão de ativos que pode funcionar bem para a descrição que você deu, principalmente se utilizada em conjunto com o…

@Saurabh Sathe , Welcome to the Atlassian Community! Just to be clear: Do you want to get the status changes in the issue or the status changes like, name or category from the status? The API you sent, is related to status as itself, not related to a Jira issue. Maybe what you need is take a look in the changelog API. This…

@Deivid Araujo Yes, you can connect Forms fields to an external database via API. To do this, you first need to create a Data Connection for this API with Jira, this page here will help you with this first phase: https://support.atlassian.com/jira-service-management-cloud/docs/create-edit-…

@[deleted] As the Virtual Agent is part of the project configurations, for now it is not possible to provide this flexibility for other agents to create or edit intents or flows without them having at least project admin permission. You can open a ticket to Atlassian Support requesting this as suggestion for new feature if…

@Camilla Braganca , Welcome to the Atlassian Community! I believe that what you actually need is to use a CRON expression in your Scheduled trigger automation. In Scheduled you can use advanced CRON expressions to get closer to the scheduled execution you expect. This cron expression for example will run every first Friday…

@Yossi Avissar , Welcome to the Atlassian Community! Have you tried using a delay between these actions? What may be happening is that events within the same rule are executed at very small intervals to ensure that your next action was able to correctly retrieve the information processed by the previous action. Try adding…

@Sachin Dhole , Welcome to the Atlassian Community! Wouldn't it be easier if you created this integration based directly on Jira's integration with Opsgenie? You can better configure this integration in Opsgenie by going to: Teams > Select your team Integrations > Add Integration Select integration with JSM and define the…

@Kate Engel , Welcome to the Atlassian Community! Yeah, you can view Business Project issues in a Software Scrum Board. What you need to do to have this, is create a filter in your Jira with your Business Issues and then go to your scrum board and swich the filter. In this case, your scrum board will display issues from…

@jporinchukutty , Welcome to the Atlassian Community! Have you added the special header: X-Atlassian-Token: no-check ? The documentation about add attachment in Jira mention this special header to be included in your REST API call: The Jira Cloud platform REST API (atlassian.com) Also generally 500 errors are associated…

@Lucas Darlim Rodrigues Silva , Got it! To update existing values, import CSV will not really work. It only works to create new values ​​in bulk. If you want to update multiple values ​​in series, you might want to use the Jira API to operate this along with your CSV support. However, this will require a little knowledge…

@Natalia Golikova , thanks for sharing all details. Could you confirm the steps you're taken to go to import csv screen? Generally the steps are: Go to System > Select External System Import. Is this the way you're doing? All other steps it seems ok and you should be able to do the import without more problems.